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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,268 Reviews

1,268 Reviews of Arlington Heights Ford - Service Center

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April 26, 2023

They said it would take two hours, it was almost three hours. This is unacceptable. More

by wphwph
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor Villanueva
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Juarez
Apr 26, 2023 -

Arlington Heights Ford responded

Thank you for your rating and review. We use all reviews as a coaching opportunity for our team. I apologize for the lack of communication about the time it took to service your vehicle. Please call me at your earliest convenience so I can get more information about exactly what happened. My mobile number is (847) 812-0038. I look forward to hearing from you. Thank you. John Guido, Jr. General Manager/Partner Arlington Heights Ford

April 26, 2023

Every time we bring in our Ford Vehicle we get great service. AH Ford has an exceptional service department. Victor is an outstanding Service Adviser. We will continue to bring our vehicle to AH Ford fo More

by donstockguy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Arlington Heights Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Arlington Heights Ford Team

April 23, 2023

The work that needed to be done was explained well. I was kept informed of the progress. When it was determined the work would take a few hours they were able to provide me with a ride home. They c More

by Mmg55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2023 -

Arlington Heights Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Arlington Heights Ford Team

April 23, 2023

Jessica was wonderful to deal with and so was Lou. They both too great care of me More

by Bingo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica
Apr 26, 2023 -

Arlington Heights Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, The Arlington Heights Ford Team

April 22, 2023

Professional staff, ontime,. I am very happy with their service. Always take my car to this dealership. More

by ssiyonit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2023 -

Arlington Heights Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Ford Team

April 18, 2023

Victor is very helpful and provides great customer service. I highly recommend him when it comes to servicing your car. More

by Iva19873
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2023 -

Arlington Heights Ford responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, The Arlington Heights Ford Team

April 15, 2023

The team at Arlington Heights Ford work so well and competently and hard to provide the best experience I have ever had in my many years of owning and maintaining our cars. This especially stands out t More

by Ford Owner for Years
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Arlington Heights Ford responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Arlington Heights Ford Team

April 15, 2023

Victor, the service advisor was courteous, knowledgeable and kept me on the time schedule he estimated when l checked in. More

by TK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Arlington Heights Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Arlington Heights Ford Team

April 14, 2023

Amazing service, always want to come back to this location. People are great and I feel confident my car is always taken care of! More

by Laur.overdorf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Velasco
Apr 19, 2023 -

Arlington Heights Ford responded

Laur, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Arlington Heights Ford Team

April 13, 2023

My experience with service was a great one. The team was quick, and service was great. More

by Dzarate00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2023 -

Arlington Heights Ford responded

Thank you for leaving us this review. We are happy to hear that you were pleased with the service you received from Arlington Heights Ford. If there is anything more that we can do, please come back and see us again. Take care! Sincerely, The Arlington Heights Ford Team

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