Arlington Heights Ford - Service Center

excellent customer service, answered and resolved the problem with my vehicle, a very honest and kind person. THANK YOU problem with my vehicle, a very honest and kind person. THANK YOU More

The service was perfect. I dealt with John and he was very efficient in providing updates on my car issues. The service was complete the same day while I waited. John looked I dealt with John and he was very efficient in providing updates on my car issues. The service was complete the same day while I waited. John looked into my rewards and provided me with an update on my rewards. He was awesome!!! More

I had an appointment for oil change and and fluids check, much appreciated the kindness from the person who helped me out of my car and carry my tote bag to the newly remodeled waiting area - I must use a ca much appreciated the kindness from the person who helped me out of my car and carry my tote bag to the newly remodeled waiting area - I must use a cane. Unfortunately, I did not get his name. Lou Alfano was my service adviser and also very helpful. When I had forgotten to ask him about something, I called him on my cellphone; he came to waiting area to speak with me since I have problems walking. Everything was taken care of to my satisfaction! More

very fast and efficient dealership. I love coming here because I know I’m being taken care of and nothing is unexpected. My car comes out looking brand new! I love coming here because I know I’m being taken care of and nothing is unexpected. My car comes out looking brand new! More

The dealership always goes out of there way to make sure your needs are addressed your needs are addressed More

Very happy with the service and efficiency of Arlington Heights Ford. The service writer, Lou Alfano, is very friendly and has great customer service skills. The waiting area is very nice and comfortable. Heights Ford. The service writer, Lou Alfano, is very friendly and has great customer service skills. The waiting area is very nice and comfortable. More

This has been by far the best experience I've had at a dealership! Luigi was my service advisors from start to finish and he was the reason why I'm happily writing these great reviews. In addition, I've a dealership! Luigi was my service advisors from start to finish and he was the reason why I'm happily writing these great reviews. In addition, I've already recommended this location to my a few of my family, friends, and clients for the mechanical service needs. He provided detail notes and kept me updated on all updates of my vehicle repairs. Luigi genuinely went above and beyond! This recent visit has completely changed my view on delayed ship customer service and aiming to go back for all my mechanical service needs. Luigi your the man! Even the front desk staff were super friendly and prompt with service needs. Overall, highly recommended this location to anyone who is in need of professionals for their mechanical service. More

Don't have to leave home for a service visit? Count me in. I feel spoiled! Arlington heights ford brought a mobile unit to my house, and performed an oil change, tire rotation, and inspection Count me in. I feel spoiled! Arlington heights ford brought a mobile unit to my house, and performed an oil change, tire rotation, and inspection IN MY DRIVEWAY. AT NO ADDITIONAL CHARGE. I watched my home camera remotely from work as the two service guys worked quickly and efficiently getting the job done. I was called upon arrival, and after they finished. They gave me a brief rundown of the inspection, and off they went to their next stop. A call from the service dept to pay my bill and BAM! it was done. Couldn't be easier. Great job AH Ford! More

Service always very good and vehicles are delivered promptly with communication always explaining previous issues. promptly with communication always explaining previous issues. More

ALWAYS A GREAT EXPERIENCE WITH THESE GUYS, BEEN COMING FOR YEARS AND STILL GETTING GOOD SERVICE FOR YEARS AND STILL GETTING GOOD SERVICE More