Arlington Heights Ford - Service Center

Service team is very attentive to the customer's requests. Friendly, professional. Tony handled my records and made solid recommendations as needed. Many thanks. requests. Friendly, professional. Tony handled my records and made solid recommendations as needed. Many thanks. More

It’s nice to walk in with a smile and hand shake from Jerry & Mike. It makes you feel very welcoming Jerry & Mike. It makes you feel very welcoming More

Getting the 2022 ranger (For ac not working) in was just a phone call and setting up a time and date. The truck needed a lot of Freon , which indicated that maybe the truck wasn't filled at the factory , b a phone call and setting up a time and date. The truck needed a lot of Freon , which indicated that maybe the truck wasn't filled at the factory , but to be sure they kept the truck over night to check the pressure , this was a very good idea on there part , and it did verify that maybe at assembly the fill of Freon was missed , and this verified there was no leak problem with the system it's self. Ac works great now , good work ! More

I came in for an oil change and was treated like a regular, even like a family member. Employee Mike Waddle explained everything to me step by step and made the process incredibly easy. regular, even like a family member. Employee Mike Waddle explained everything to me step by step and made the process incredibly easy. More

Mike kept me up to date throughout the repair process and informed me of issues and costs before proceeding. Very satisfied informed me of issues and costs before proceeding. Very satisfied More

Received warranty service from this Ford dealership and was extremely satisfied. It's a fleet vehicle for us so getting it done it a timely fashion was critical. They were able to get the repair taken care was extremely satisfied. It's a fleet vehicle for us so getting it done it a timely fashion was critical. They were able to get the repair taken care of in a efficient and effective manner. "Tony #5" was who we dealt with and he was great. Communicated with us at every step of the process. 100% would use them again. More

A great service department is of utmost importance. It can make or break-- or be the primary reason for a long-term customer relationship. AH Ford understands that, and the Service Department does not It can make or break-- or be the primary reason for a long-term customer relationship. AH Ford understands that, and the Service Department does not disappoint. This is the ongoing linkage to the customer! More

Tony W was a stand up guy. Super quick, diligent, respectful. Exactly what you want when you are in a dealership. Super quick, diligent, respectful. Exactly what you want when you are in a dealership. More

Another great experience at Arlington Heights Ford. Had a 7 AM appointment for my 2019 F250. Was taken into the garage and written up promptly at 7 AM by the service manager. Waited for my vehicle i Had a 7 AM appointment for my 2019 F250. Was taken into the garage and written up promptly at 7 AM by the service manager. Waited for my vehicle in the very nice customer lounge. They did the oil change and a multi-point inspection of the vehicle. I was greeted by Mike in the lounge with my keys and taken to the cashier to check out. Total time spent was less than an hour. Mike was very professional and very friendly. The cashier was also very polite and very friendly. All in all a great start to my very busy day. AH Ford had been our "go to" dealer for over 10 years now and we will continue to do business with them as long as we own a vehicle. More

You guys are outstanding, as always! Thank you for the good service. Kevin Campbell. Ken Campbell Thank you for the good service. Kevin Campbell. Ken Campbell More