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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,289 Reviews
Call Service Center (847) 481-0533

1,289 Reviews of Arlington Heights Ford - Service Center

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February 26, 2024

Called when problem discovered . Got me in immediately. Fixed problem, kept me updated entire time More

by pattikoury
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
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Feb 29, 2024 -

Arlington Heights Ford responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, The Arlington Heights Ford Team

February 22, 2024

I feel that the service writer has my best interest at heart. I also feel that the service writer Mike Waddle was courteous and knowledgeable. More

by redbeard58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2024 -

Arlington Heights Ford responded

Thanks for your perfect review! We're glad to hear that our team was courteous and knowledgeable! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Arlington Heights Ford Team

February 21, 2024

JB's the best! Always lets me know what's going on when a vehicle is being serviced. A great operation! Thanks -Matt More

by rossimt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Bayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Arlington Heights Ford responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything JB does for Arlington Heights Ford and our customers. Hope to see you again soon! Sincerely, The Arlington Heights Ford Team

February 21, 2024

I pass 3 Ford dealers to get to AHF because of their excellent customer service! More

by Sdgt3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2024 -

Arlington Heights Ford responded

Thank you for the feedback! We are happy to hear about your positive experience at Arlington Heights Ford, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, The Arlington Heights Ford Team

February 20, 2024

Ithe service department is caring, professional and knowledgeable! Your great Thank you all so much! More

by Jackie G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ikram "Ike" Alam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Bayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Juarez, Nino Mohammad
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Feb 23, 2024 -

Arlington Heights Ford responded

Thank you for your outstanding rating about our service department, Jackie. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, The Arlington Heights Ford Team

February 19, 2024

Good fast and friendly service. I was given a ride to work after I found out that my car needed more work than expected. Saved me $ otherwise I would have had to take an Uber. Car More

by jackgrott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 22, 2024 -

Arlington Heights Ford responded

We are glad to hear you enjoyed your recent visit to our service department. At Arlington Heights Ford we believe clean cars make happy customers and are pleased to hear you appreciated your car wash! Sincerely, The Arlington Heights Ford Team

February 18, 2024

Honest about wait times. Direct with pricing. Friendly. Answered all my questions and made me feel comfortable More

by maggieggray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Guido, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2024 -

Arlington Heights Ford responded

Maggie, thank you for writing this amazing review for our team! At Arlington Heights Ford, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, The Arlington Heights Ford Team

February 17, 2024

Great Friendly service. Great Friendly service. Great Friendly service. Great Friendly service. Great Friendly service. Great Friendly service. More

by mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 22, 2024 -

Arlington Heights Ford responded

Thanks for giving us the opportunity to service your vehicle, Mike. We are happy to hear that everything went well for you. We will pass your feedback along to the team! Sincerely, The Arlington Heights Ford Team

February 15, 2024

The service writer was polite The speed of the repair was quick Had no issues with the car upon return I would recommend this dealership to everyone More

by Abiondo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ikram "Ike" Alam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Juarez
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Feb 20, 2024 -

Arlington Heights Ford responded

We really appreciate the kind recommendation, Abiondo. We would be happy to welcome your family, friends, and anyone else you send our way! Hopefully, we will see you back again as well! Sincerely, The Arlington Heights Ford Team

February 15, 2024

Anytime, I take my car into Arlington Heights Ford, I know that the service department and personnel will do the best they can to address any problems or concerns that I have. The staff takes time to exp More

by terryahart3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2024 -

Arlington Heights Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Arlington Heights Ford Team

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