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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,264 Reviews

1,264 Reviews of Arlington Heights Ford - Service Center

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February 09, 2024

It was a pleasure to work with you. I definitely enjoyed the experience. Thanks again. More

by M.pirita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Arlington Heights Ford responded

Thank you for taking the time to share with us! The goal of the Arlington Heights Ford team is to ensure an enjoyable experience for each of our customers. Please remember that we're always here to assist you with any future auto needs! Sincerely, The Arlington Heights Ford Team

February 06, 2024

tony was a bunch of help and showwed a bunch of options for new tires More

by spencer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2024 -

Arlington Heights Ford responded

Thanks for your awesome review, Spencer! We're very happy to hear that Tony was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Arlington Heights Ford Team

February 02, 2024

We have purchased several vehicles from Arlington Hts. Ford over the past 15 years, including a new Focus, Fusion Hybrid, Edge, and Explorer ST as well as a used 2019 F-150. Our return to AH Ford has been More

by DocEsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Jacobsen (Sales)
Feb 02, 2024 -

DocEsch responded

We have purchased several vehicles from Arlington Hts. Ford over the past 15 years, including a new Focus, Fusion Hybrid, Edge, and Explorer ST as well as a used 2019 F-150. Our return to AH Ford has been primarily related to the great maintenance by the Service Department. We remain very pleased with Jerry Hood, Mike Waddle, the other service writers, and the mechanics. We always feel that we are treated as valued customers!

January 31, 2024

I need to bring my 2019 Ford Edge in for an oil change. I scheduled "The Works" service package. Mike helped make the process seamless and a pleasant experience. More

by 2019 Ford Edge Titanium
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Arlington Heights Ford responded

Thanks for your outstanding review! I'm very happy to hear that Mike was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Arlington Heights Ford Team

January 29, 2024

Justin in service is great. He always gets back to us asap, explains everything in detail and takes care of our vehicles. We really love valet service; for those two reasons we More

by Damian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2024 -

Arlington Heights Ford responded

Damian, we are truly grateful for this awesome review! We are thrilled that Justin was able to take care of you. He is a great asset to our team and we appreciate him for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future. Sincerely, The Arlington Heights Ford Team

January 24, 2024

I drove in with bad tire and Victor addressed my issue and replaced tire . I am completely satisfied with the way he handled the situation. Great job as usual. More

by tguido535
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2024 -

tguido535 responded

Great service people to work with been going there for over 20 years .

January 24, 2024

Had my truck in for service. Victor communicated every step of the process, everyday, while the vehicle was was in their possession. Top notch service advisor. Thank you! More

by Mr. B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2024 -

Arlington Heights Ford responded

Hello and thank you for your kind words! Victor is a great asset and we are glad to hear he provided an excellent experience for you. We thank you again and we look forward to servicing you again in the future! Sincerely, The Arlington Heights Ford Team

January 22, 2024

Nino Mohammad was a very professional service advisor. He was great to work with and I will ask for his help again, if I need anything! More

by downsdebra32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nino Mohammad
Jan 25, 2024 -

Arlington Heights Ford responded

Thanks for your outstanding review, Debra! We're very happy to hear that Nino was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Arlington Heights Ford Team

January 21, 2024

Excellent experience from start to finish of high quality product at affordable prices...thank you More

by cligeza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2024 -

Arlington Heights Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an excellent experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Arlington Heights Ford Team

January 18, 2024

We had another great service experience at Arlington Heights Ford. Victor and Mike made sure our Expedition is ready for a long road trip. We got excellent communication as to the work that was done a More

by Janet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Arlington Heights Ford responded

Janet, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great service experience at Arlington Heights Ford! If there is anything else we can do for you, please feel free to give us a call. Sincerely, The Arlington Heights Ford Team

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