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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,289 Reviews

1,289 Reviews of Arlington Heights Ford - Service Center

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March 13, 2024

Excellent service department fast nice waiting area. Explanation of service performed and how to maintain my car in the future More

by ekrempetz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Arlington Heights Ford responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Arlington Heights Ford Team

March 12, 2024

I brought my 2023 Ford Bronco in for an oil change . It was done at the promised time . It was all cleaned up . Go see him . More

by ereichel25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elliott Reichel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Arlington Heights Ford responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, The Arlington Heights Ford Team

March 08, 2024

Very informative and courteous. Got job done same day Victor explained the problem to me More

by mikeconn0909
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2024 -

Arlington Heights Ford responded

Thank you for this amazing review! We really appreciate your business, Mike. Sincerely, The Arlington Heights Ford Team

March 08, 2024

The service was super helpful and quite quick from what I expected. Everyone I spoke to was lovely b More

by katieramone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2024 -

Arlington Heights Ford responded

Thank you for leaving us this great review, Katie! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Arlington Heights Ford Team

March 05, 2024

Prices on the higher side, service manager should have recommended for what is necessary and what is not, however service was prompt. More

by hameedinm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
3.0
This rating includes all reviews, with more weight given to recent reviews.
March 03, 2024

The staff and very one I work with were great, and they work with me to get me in and out fast . They did a great job on my car. Thanks . More

by randywilliams08@gmail. Com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2024 -

Arlington Heights Ford responded

We are ecstatic to hear about your positive experience with us, Randy! We will share your feedback with my team and hope to see you again soon! Sincerely, The Arlington Heights Ford Team

March 01, 2024

I was told previously fixing my differential leakage was going to be around 400/500$, in the end technician successfully doubled that amount for just removing the cover of the axle and applying sealant arou More

by Axle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor Villanueva
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2024 -

Arlington Heights Ford responded

Hi Axle. Thanks for the rating and review. I will share it with our team. Please let me know if there is anything I can do for you. My cell number is 847-812-0038. Thank you, John Guido, Jr. General Manager/Partner Arlington Heights Ford

February 28, 2024

Jerry and Justin were very good and also great problem. Solver took care of all our needs with no cost out of my pocket. They took the extra step to make sure we were happy. More

by Melissa-john13melissa
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Arlington Heights Ford responded

Hi Melissa, and thank you for this great review! We're happy to hear that Jerry and Justin took care of you! They are a great asset and we appreciate all that they do. Sincerely, The Arlington Heights Ford Team

February 27, 2024

My car has never had service anywhere else and I don’t intend to start now. I always feel comfortable and confident in the service More

by pmd228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Arlington Heights Ford responded

It is important our customers feel completely confident with the customer service they receive and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Arlington Heights Ford Team

February 26, 2024

They were very helpful and accommodating! Worked hard to figure out a complicated issue for me. More

by TDols
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2024 -

Arlington Heights Ford responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Arlington Heights Ford Team

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