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Arlington Heights Ford - Service Center

Arlington Heights, IL

4.9
1,264 Reviews

1,264 Reviews of Arlington Heights Ford - Service Center

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September 21, 2024

My car was picked up and brought back to me, which is an excellent feature Ford has implemented. This makes having service much more convenient. All employees are friendly and professional. More

by ClariceColetta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adreana Munoz
September 17, 2024

Very happy with my service advisor (Victor) attention to my concerns. Also very happy with the services provided for my vehicle. Victor wanted to be sure that I was completely satisfied with the work comp More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Arlington Heights Ford responded

Thank you for your kind words! We're thrilled to hear that you had such a positive experience with Victor at Arlington Heights Ford. We strive for excellent service and it's great to know that your concerns were addressed and that you were satisfied with the work on your vehicle. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Team at Arlington Heights Ford

September 16, 2024

Excellent communication and the work was done quickly! Super Helpful and easy to work with! Tony in Service was awesome! More

by Fordgirl5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Arlington Heights Ford responded

Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent experience with our team at Arlington Heights Ford and that Tony in Service made a positive impact. We appreciate your kind words about our communication and quick service. We look forward to seeing you again soon! Sincerely, The Team at Arlington Heights Ford

September 09, 2024

Zach service rep did a great job explained everything so I am very happy with service. More

by jwsteff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Pobuta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Arlington Heights Ford responded

We greatly appreciate your positive feedback about your experience with our service team at Arlington Heights Ford. We're thrilled to hear that Zach took the time to explain everything clearly and that you are very happy with the service. We look forward to seeing you again soon! Sincerely, The Team at Arlington Heights Ford

September 07, 2024

From Sales (Steve Ursin) to Service (Mike Waddle) I am a 40 year customer and would never even consider going to a different dealership for sales or service. Mike Waddle/Service even buffed out a scratch I More

by Janine Lewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Ursin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Waddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Arlington Heights Ford responded

Thank you for your wonderful review! We truly appreciate your loyalty to Arlington Heights Ford over the past 40 years. It’s fantastic to hear that Mike went above and beyond to buff out that scratch for you. We strive to provide exceptional service, and your feedback reinforces that commitment. We look forward to serving you again in the future! Sincerely, The Team at Arlington Heights Ford

August 29, 2024

Everytime I bring my car in for service, I'm greeted by a service advisor that is always friendly and professional. They always give me updates and my vehicle is always returned clean. AH Ford is the best More

by RedST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Hood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ikram "Ike" Alam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Alfano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Trevor Metling
Sep 04, 2024 -

Arlington Heights Ford responded

Thank you for your kind words! We truly appreciate you taking the time to share your positive experience at Arlington Heights Ford. It's wonderful to hear that our service advisors have made a lasting impression with their friendliness and professionalism. We pride ourselves on maintaining high standards, and it’s great to know that your vehicle is always returned to you in top condition. We look forward to serving you again in the future! Sincerely, The Team at Arlington Heights Ford

August 23, 2024

Always fast, excellent service. I never worry about my car when i bring it here, they always make sure i am well taken care of. More

by Jen M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victor Villanueva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2024 -

Arlington Heights Ford responded

Thank you for your kind words! We truly appreciate your trust in Arlington Heights Ford and are glad to hear that you consistently receive excellent service. It’s our goal to ensure you feel well taken care of every time you visit. We look forward to seeing you again! Sincerely, The Team at Arlington Heights Ford

August 23, 2024

I love Arlington Heights Ford. They have the best service department and management department in the area! More

by Justin Lutz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Guido, Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Vasco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Ursin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2024 -

Arlington Heights Ford responded

Thank you so much for your kind words! We truly appreciate your support and are thrilled to hear that you love Arlington Heights Ford. Our team works hard to provide the best service and management for our customers. We look forward to serving you again in the future! Sincerely, The Team at Arlington Heights Ford

August 16, 2024

My car was in for a recall service. Justin kept me apprised of the work being done, He was professional and courteous. As soon as my car was ready for pick up, he promptly called me. More

by Barb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Barrett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Arlington Heights Ford responded

Thank you, Barb, for your wonderful review! We're thrilled to hear about your positive experience with Justin during your recall service. Keeping our customers informed and providing professional service is a priority for us at Arlington Heights Ford. We appreciate your feedback and hope to see you again soon! Sincerely, The Team at Arlington Heights Ford

August 15, 2024

John Burzawa was very professional and was able to get my car back to me as promised. More

by mkz driver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Burzawa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Arlington Heights Ford responded

Thank you for the wonderful review! We're thrilled to hear that John provided you with professional service and was able to return your car as promised. Your satisfaction is our top priority at Arlington Heights Ford. We look forward to serving you again in the future! Sincerely, The Team at Arlington Heights Ford

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