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Arlington Heights Ford
Arlington Heights, IL
5,583 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 34nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past seven consecutive years being awarding for 2019-2025!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 5,583 reviews
May 01, 2021
Jerry Hood is a terrific manager; it's always a pleasure to deal with him. Aside from knowing how good, friendly and courteous Jerry is, I'm sure he's doing a terrific job for Ford Motor. I don't know wh to deal with him. Aside from knowing how good, friendly and courteous Jerry is, I'm sure he's doing a terrific job for Ford Motor. I don't know what else you want me to say, as you asked me to expand after the first line I wrote. More
by cecilia
Employees Worked With
April 30, 2021
I had a great experience buying a new car at Arlington Heights Ford. My salesperson Elliott Reichel and all the individuals who assisted made the car buying experience very easy and pleasant. Not only d Heights Ford. My salesperson Elliott Reichel and all the individuals who assisted made the car buying experience very easy and pleasant. Not only do I have a gorgeous new Ford Escape Hybrid but I got it for a good price and expect to see continued great service. Thank you AH Ford! More
by Happycustomer
April 30, 2021
Bought our second car from them today. Steve Ursin was a pleasure to work with. Great customer service at this dealership, I would definitely recommend pleasure to work with. Great customer service at this dealership, I would definitely recommend More
by Larrybcindyb
April 30, 2021
Elliott and John are amazing. Customer service at its best! Walking away a very happy customer and will always send referrals here! Thank you Arlington Ford! best! Walking away a very happy customer and will always send referrals here! Thank you Arlington Ford! More
by Cherkiesel
April 30, 2021
I came from texas to see the car. Elliott, helped me choose a hotel, picked me up in the morning and t coffees. Very easy and straightforward. choose a hotel, picked me up in the morning and t coffees. Very easy and straightforward. More
by msmithwr
April 29, 2021
Friendly people and excellent service. The service here was great!!!!!! I am very satisfied with the vehicle I chose. I would definitely recommend to family and friends. was great!!!!!! I am very satisfied with the vehicle I chose. I would definitely recommend to family and friends. More
by Simone Smith
April 29, 2021
This is my second time buying a car with Elliott. He's very knowledgeable, personable, and made us feel like our needs were of utmost importance. All around great experience! very knowledgeable, personable, and made us feel like our needs were of utmost importance. All around great experience! More
by Sapagni
Employees Worked With
April 29, 2021
Took care of my service issues in a timely fashion . My vehicle was ready a lot quicker than I expected. I will definitely return in the future. vehicle was ready a lot quicker than I expected. I will definitely return in the future. More
by grapeape412
April 29, 2021
Steve Ursin did not pressure us, answered all our questions satisfactorily. We have bought 4 cars from him and he was always done us well questions satisfactorily. We have bought 4 cars from him and he was always done us well More
by gmac
