Arlington Heights Ford

Just had the most horrific experience walking into a dealership and interacting with sales staff. It happened around 4 pm on March 15th. I walked in into a dealership. Two men, I believe both were sales dealership and interacting with sales staff. It happened around 4 pm on March 15th. I walked in into a dealership. Two men, I believe both were salesmen, were having trouble acknowledging me. Only after I desperately eye-connected one of them, he approached me. Without introducing himself, he asked what I was looking for. I answered that I'm looking for a particular Bronco Sport model. He asked me to a table, were he brought up a Ford website. I tried to point to the model and options I'm looking for. I'm pretty sure he saw this part of website for the first time ever. He told me that he'll need to ask someone who knows this model better to help me. Meanwhile, the second man went on to call someone and started swearing loudly and continuously right behind me. A new salesperson approached me and, without any introduction, started asking questions of what I was looking for. I asked for his name. He said his name was Sam. I told him that I'd like to purchase a Bronco Sport Badlands. He started asking if I want to by a "big one"(!?). I guess he thought I was looking for Bronco not Bronco Sport model, or he might not knew the difference between the two. Again, I explained that I'm looking for Bronco Sport Badlands of a particular color and options, and could wait till end of May to take a possession of the vehicle. A person behind me, who was before swearing on the phone, interjected by barking out loud "that there is no way this can be done". At this point I had only option to thank them and walkout out of the dealership. More

It is extremely disappointing to go to a Ford dealership in which I have bought 3 vehicles from and was hoping to continue a relationship with them by bringing my car in for service. Yesterday I set up an a in which I have bought 3 vehicles from and was hoping to continue a relationship with them by bringing my car in for service. Yesterday I set up an appointment for a simple oil change and walked out with a bill that totaled $484.53. I was only in the Service Department from 9:31 am until 10:25 am, which my car was probably serviced for 30-40 minutes. This is stated on the invoice that I received. I was told that there were additional items that needed to be replaced and my car only has 47,000 miles on it. While I understand that normal maintenance is required the bill/breakdown made me feel like I was taken advantage of. I have heard stories of how women go in for car repairs and walk out with bills much higher than they should be. I am now one of those people and it is embarrassing. My oil change was a deal for $39.99, however the final total was $87.22. (Parts $37.27 and then Labor of $49.95). How is the labor more than the actual oil change? I have never seen an oil change that has separate charges for this. A regular oil change can range in cost from $39.99 to $50.00 and I spend $50 in labor? Then it was recommended that my cabin filter be replaced, which was $44.23 for parts and then $24.95 in labor. I was then recommended to get a transmission fluid exchange, which was a grand total of $287.12, which included Parts $87.17 and then Labor $199.95. I checked with Ford via their website and it is recommended that this is done around 100,000 miles, however my car is only at 48,000 miles. The only thing that made sense on the bill was the engine filter, which was $21.95, but no labor was charged, however this takes 1-2 minutes to replace. Again I understand that items need to be changed such as filters, however the labor costs are insane at this place. Out of the $484.53 bill $274.85 was labor costs, which included an oil change, transmission exchange, and replacing 2 filters? 54 minutes I was there? This 54 minutes includes checking in, taking the vehicle back, and then parking it out front. So the going rate for labor is $274.85 for maybe 35-40 minutes of work? I WAS ROBBED!!!!! FORD OF ARLINGTON HEIGHTS SHOULD BE ASHAMED!! So should the Service Advisor Victor Villanueva. RUN AWAY FROM THIS PLACE AS THEY WILL SCREW YOU OVER!!!!! I will also be following up with the BBB and FORD Corporate! I will also never buy from this dealership again and no longer purchase FORD Vehicles! More