Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Arlington Heights Ford
Arlington Heights, IL
5,649 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 34nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past seven consecutive years being awarding for 2019-2025!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 5,649 reviews
May 22, 2021
I will bring my car back for service since this just one of several great experience I have had with the service department, Great place with great people. of several great experience I have had with the service department, Great place with great people. More
by happy guy
Employees Worked With
May 22, 2021
Elliot Reichel was a great help in choosing the correct car for us. We always have great service from the folks at Arlington heights Ford. car for us. We always have great service from the folks at Arlington heights Ford. More
by Bdiffy
Employees Worked With
May 22, 2021
We made today’s purchase without a problem it was quick and easy. This was our second purchase from Arlington Heights Ford and I recommend them. and easy. This was our second purchase from Arlington Heights Ford and I recommend them. More
by Pdif
May 21, 2021
Brought my car in to have a recall fixed. After 8hrs without car was told recall part was on backorder.waste of time! Also, tried to charge me for an oil change. NO MORE FORDS FOR ME OR MY FAMILY. without car was told recall part was on backorder.waste of time! Also, tried to charge me for an oil change. NO MORE FORDS FOR ME OR MY FAMILY. More
by Ppugsugslee216
Employees Worked With
May 21, 2021
As usual, service was excellent and everyone was great. I am very pleased to have Justin Silva back. Justin is always on top of things and goes above and beyond, He is a credit to the dealership I am very pleased to have Justin Silva back. Justin is always on top of things and goes above and beyond, He is a credit to the dealership More
by Ford Fan
May 21, 2021
This is a very friendly dealership that was open and transparent every step of the way. We bought our car on a Saturday and our salesperson Marco answered some questions we texted him on Sunday. Can't transparent every step of the way. We bought our car on a Saturday and our salesperson Marco answered some questions we texted him on Sunday. Can't ask for mich more than that. More
by Doug
May 21, 2021
Amazing upbeat and personal customer service. I appreciate the listening and work performance I always receive at Arlington Heights Ford. Good people who work together and for the customer! Thank appreciate the listening and work performance I always receive at Arlington Heights Ford. Good people who work together and for the customer! Thank YOU! More
by Nancyleibs
Employees Worked With
May 21, 2021
Jesus was very patient with me!He helped with creating Jesus was very patient with me! He helped with creating the order for my new Bronco Sport . Very, very helpful! I can not say enough about Jesus Jesus was very patient with me! He helped with creating the order for my new Bronco Sport . Very, very helpful! I can not say enough about Jesus’ helpfulness More
by PSwanson
May 20, 2021
Marco was very helpful and made the whole process go smoothly. He was friendly and easy to talk to while waiting for the finance dpt to be ready. smoothly. He was friendly and easy to talk to while waiting for the finance dpt to be ready. More
by cliffroach
Employees Worked With
May 20, 2021
Manny was very nice, helpful, and answered all our questions about the cars and then some! He seemed very honest and made us feel very comfortable buying a new vehicle. questions about the cars and then some! He seemed very honest and made us feel very comfortable buying a new vehicle. More
by P&J
Employees Worked With
Manuel Guerrero, Frank White
