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Arlington Heights Ford
Arlington Heights, IL
4,816 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,816 reviews
August 11, 2019
Oil Change on my Pride and Joy! I’m very particular about who touches my Shelby GT350. There is special oil, a special filter and torque specs. I’ve read many horror stories of dea I’m very particular about who touches my Shelby GT350. There is special oil, a special filter and torque specs. I’ve read many horror stories of dealerships having a hard time with what is a more then complicated service. The service department was easy to deal with! They let me watch and RJ, the tech, showed me everything was done to spec. Overall, I’m very happy with my service experience at Arlington Heights Ford. More
by Nicky Pass
August 11, 2019
Jeff was awesome Just did an excellent job not only finding the car I wanted, but providing us with a great price. Usually, I'll check other dealerships. Not this time Just did an excellent job not only finding the car I wanted, but providing us with a great price. Usually, I'll check other dealerships. Not this time. Bought on the spot. Thanks Jeff and the Arlington Heights Ford team More
by Bill321
Employees Worked With
Jeff Reckards
August 11, 2019
John Guido Jr John Guido Jr , knew I had an issue with the car that I leased. He went out of his way to make sure I walked out with a deal that made me happy. I t John Guido Jr , knew I had an issue with the car that I leased. He went out of his way to make sure I walked out with a deal that made me happy. I thank him for that. More
by Barrykan
Employees Worked With
August 10, 2019
The one to deal with for LIFE This is truly a 5 Star dealership in every way possible. I'm a 30yr customer and I always come back for service and parts. This is truly a 5 Star dealership in every way possible. I'm a 30yr customer and I always come back for service and parts. More
by cjk
August 10, 2019
Always the best Always treated with respect. Staff is always willing to help and answer your questions, resolve issues and deliver quality products. After a purchase Always treated with respect. Staff is always willing to help and answer your questions, resolve issues and deliver quality products. After a purchase service has always been excellent. Never a need to go anyplace else. More
by hybridman
Employees Worked With
Other Employees :
Cassandra Arcos, John Rodriguez, Steve Verhagen, Melissa Cazares, Wade Mikosz
August 09, 2019
Successful Resolution I was at AH Ford for a simply Quick-Lane appointment. When that was done, I went into the showroom to inquire about a matter from back when I purcha I was at AH Ford for a simply Quick-Lane appointment. When that was done, I went into the showroom to inquire about a matter from back when I purchased the car in January '19. While it took a few people to get through, ultimately, I'm very pleased with the resolution. Now, I wait for the result (very small refund check) in the mail. I've purchased six (6) new cars at AH Ford. Of course, I wouldn't keep coming back if the service was poor. Sometimes a little disappointment, but overall good experiences. More
by PSWIT
August 09, 2019
Great service at Arlington Hts Ford! We are always pleased after our Focus, Fusion, or Edge are serviced at Arlington Hts. Ford. Service writers are always helpful, informative, and respo We are always pleased after our Focus, Fusion, or Edge are serviced at Arlington Hts. Ford. Service writers are always helpful, informative, and responsive. And we have always been satisfied with the quality of the work on our vehicles. More
by DocEsch
Employees Worked With
Other Employees :
Steve Verhagen, Wade Mikosz
August 09, 2019
Incredible and Reliable Arlington Heights Ford deserves a 5 star rating because they offer the best promotions and understands your situation when you are close to buying a c Arlington Heights Ford deserves a 5 star rating because they offer the best promotions and understands your situation when you are close to buying a car. They offer diverse financing options helping in finding what is best for you. More
by jorgelogrono
August 09, 2019
Excellent Dealer I am always happy with the people and quality work done on my cars at Arlington Heights Ford. Great people to deal with. Jerry Hood and his team are t I am always happy with the people and quality work done on my cars at Arlington Heights Ford. Great people to deal with. Jerry Hood and his team are the greatest. More
by Robert
August 09, 2019
Service Repair Excellent customer service and friendliness. Jerry, Steven and Mike make it so easy to service your car and always accommodating with your schedule. Excellent customer service and friendliness. Jerry, Steven and Mike make it so easy to service your car and always accommodating with your schedule. Absolutely love this dealership! Been coming to Arlington Hts Ford for over 20 years! More
by Otterlake
