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Arlington Heights Ford
Arlington Heights, IL
5,448 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 34nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past seven consecutive years being awarding for 2019-2025!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 5,448 reviews
March 14, 2021
I have been bringing my vehicles of all makes to AH Ford for years. Excellent service! The last time I was there David did a great job giving me a call and letting me know the best way to deal with a mainte for years. Excellent service! The last time I was there David did a great job giving me a call and letting me know the best way to deal with a maintenance issue. I have always appreciated the honesty of the service department. More
by beerbaron96
Employees Worked With
David Villadonga
March 14, 2021
It is extremely disappointing to go to a Ford dealership in which I have bought 3 vehicles from and was hoping to continue a relationship with them by bringing my car in for service. Yesterday I set up an a in which I have bought 3 vehicles from and was hoping to continue a relationship with them by bringing my car in for service. Yesterday I set up an appointment for a simple oil change and walked out with a bill that totaled $484.53. I was only in the Service Department from 9:31 am until 10:25 am, which my car was probably serviced for 30-40 minutes. This is stated on the invoice that I received. I was told that there were additional items that needed to be replaced and my car only has 47,000 miles on it. While I understand that normal maintenance is required the bill/breakdown made me feel like I was taken advantage of. I have heard stories of how women go in for car repairs and walk out with bills much higher than they should be. I am now one of those people and it is embarrassing. My oil change was a deal for $39.99, however the final total was $87.22. (Parts $37.27 and then Labor of $49.95). How is the labor more than the actual oil change? I have never seen an oil change that has separate charges for this. A regular oil change can range in cost from $39.99 to $50.00 and I spend $50 in labor? Then it was recommended that my cabin filter be replaced, which was $44.23 for parts and then $24.95 in labor. I was then recommended to get a transmission fluid exchange, which was a grand total of $287.12, which included Parts $87.17 and then Labor $199.95. I checked with Ford via their website and it is recommended that this is done around 100,000 miles, however my car is only at 48,000 miles. The only thing that made sense on the bill was the engine filter, which was $21.95, but no labor was charged, however this takes 1-2 minutes to replace. Again I understand that items need to be changed such as filters, however the labor costs are insane at this place. Out of the $484.53 bill $274.85 was labor costs, which included an oil change, transmission exchange, and replacing 2 filters? 54 minutes I was there? This 54 minutes includes checking in, taking the vehicle back, and then parking it out front. So the going rate for labor is $274.85 for maybe 35-40 minutes of work? I WAS ROBBED!!!!! FORD OF ARLINGTON HEIGHTS SHOULD BE ASHAMED!! So should the Service Advisor Victor Villanueva. RUN AWAY FROM THIS PLACE AS THEY WILL SCREW YOU OVER!!!!! I will also be following up with the BBB and FORD Corporate! I will also never buy from this dealership again and no longer purchase FORD Vehicles! More
by BT
March 13, 2021
Working with Spiro in service regarding an issue with my check engine light on my new F150 was painless and easy. AH Ford issued me a rental to get me back to work right away and by days end called me to te check engine light on my new F150 was painless and easy. AH Ford issued me a rental to get me back to work right away and by days end called me to tell me that the issue with my truck was corrected. Todd, my AH Ford go to mechanic for decades did an awesome job as usual. Thank you for the finest service. More
by Slick Rick
Employees Worked With
Todd Norris - wrench, Spiro - service agent
March 13, 2021
I have had great experiences when purchasing and also servicing my new F-150. Arlington Heights Ford has been great to work with. I recommend them servicing my new F-150. Arlington Heights Ford has been great to work with. I recommend them More
by davidwill0628
March 13, 2021
Mike is always a pleasure to work with and goes through great detail in explaining the services that need to be provided. I always have great service at AH Ford. great detail in explaining the services that need to be provided. I always have great service at AH Ford. More
by Lem_carter
Employees Worked With
March 12, 2021
Set up appointment online came in on a Saturday and was out in 40 minutes. AH Ford has always been great with letting you know what needs to be done and doing it in a professional manner. out in 40 minutes. AH Ford has always been great with letting you know what needs to be done and doing it in a professional manner. More
by Nathan
Employees Worked With
March 11, 2021
My experience at AH Ford was smooth and very enjoyable. I wasn't sure what vehicle to get and our salesman directed me to one I wasn't familiar with. His knowledge about it made my decision easy, from th I wasn't sure what vehicle to get and our salesman directed me to one I wasn't familiar with. His knowledge about it made my decision easy, from the test drive to signing the papers, was a smooth and fast process. The service department has been outstanding and will always be a customer at AH Ford. More
by RedST
Employees Worked With
Other Employees :
Steve Verhagen, Joe Baez
March 11, 2021
Thanks to John, Elliott and the entire crew at AH Ford. Professionalism at its finest. They worked with me to get the package that I wanted and made the whole process less stressful. Professionalism at its finest. They worked with me to get the package that I wanted and made the whole process less stressful. More
by Sstop01
Employees Worked With
March 11, 2021
Mike made sure he found the underlying issue to my blank screen, and got me in a rental immediately, Thanks you so very much, Mike! screen, and got me in a rental immediately, Thanks you so very much, Mike! More
by aipardo05
Employees Worked With
March 10, 2021
Best customer service ever! I interacted with three different parties and all three of them were extremely friendly, helpful and knowledgeable. I cannot wait to go back. different parties and all three of them were extremely friendly, helpful and knowledgeable. I cannot wait to go back. More
by NicoleOleson
Employees Worked With
David Villadonga
