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Arlington Heights Ford
Arlington Heights, IL
5,011 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 5,011 reviews
February 24, 2020
Very detailed and straight forward Excellent customer service and very easy to deal with. Provided all the necessary information to purchase the vehicle and trade in value was good. H Excellent customer service and very easy to deal with. Provided all the necessary information to purchase the vehicle and trade in value was good. Highly recommend him for future sales. More
by New
February 23, 2020
Great communication from service advisor and the truck was ready for me to pick up one day before the scheduled completion date. Was good experience. was ready for me to pick up one day before the scheduled completion date. Was good experience. More
by RO
February 23, 2020
always pleasant and easy to deal with, staff very professional and courteous, never had to wait and overly long time rather simple oil change or other service work done professional and courteous, never had to wait and overly long time rather simple oil change or other service work done More
by GNATEP
Employees Worked With
SPIRO, Victor
February 23, 2020
Always a good experience with Arlington heights Ford. Service is A1 and my Suv is running gooooood. I would highly recommend the AH Ford location. Service is A1 and my Suv is running gooooood. I would highly recommend the AH Ford location. More
by Brandon
Employees Worked With
February 23, 2020
This is my second lease purchase of a Explorer and I have used Neil Each purchase and He and the entire staff have made the experience a pleasure!!!!!! Thanks Mike Scatena used Neil Each purchase and He and the entire staff have made the experience a pleasure!!!!!! Thanks Mike Scatena More
by Mike
Employees Worked With
Arnie Kosovski, Neal Snyder
February 22, 2020
Service was fast and service representative was knowledgeable and courteous. Only performed the service that was requested and free safety checks. I will definately return again. knowledgeable and courteous. Only performed the service that was requested and free safety checks. I will definately return again. More
by Dan R
Employees Worked With
Cassandra D Arcos
February 22, 2020
Would give a 5, but promised in about 1 hour and took 1-1/2 hours, which almost made me late for customers at my business. Also left the keys in the car outside. Friendly service though. 1-1/2 hours, which almost made me late for customers at my business. Also left the keys in the car outside. Friendly service though. More
by Bruce
Employees Worked With
Steve Verhagen
February 19, 2020
The service I receive at Arlington Heights Ford is always great. They always complete the service as promised and they communicate what work they performed. great. They always complete the service as promised and they communicate what work they performed. More
by eric
Employees Worked With
Victor Villanueva
February 18, 2020
Forgot I had a warranty. I brought my SUV to the Quick Lane due to a low tire pressure. Turns out I had a nail in the tire. I waited less than an hour for the repair and expec I brought my SUV to the Quick Lane due to a low tire pressure. Turns out I had a nail in the tire. I waited less than an hour for the repair and expected to pay for the service but I was reminded that I had the tire warranty and the service was free! Everyone was very nice. More
by D.E.
Employees Worked With
February 18, 2020
Purchased a used vehicle I have purchased a vehicle in the past and I received another great deal The reason I purchased this vehicle is because the dealership and service de I have purchased a vehicle in the past and I received another great deal The reason I purchased this vehicle is because the dealership and service department is a pleasure to deal with More
by jan
Employees Worked With
