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Arlington Heights Ford
Arlington Heights, IL
5,377 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 5,377 reviews
January 27, 2021
I was treated with respect, work was done quickly. Car was clean when it was returned. It was a rare pleasure dealing with Mike as it is with all the Service Personel at A.H. Ford. was clean when it was returned. It was a rare pleasure dealing with Mike as it is with all the Service Personel at A.H. Ford. More
by jarhead209
Employees Worked With
January 25, 2021
We are long time customers of Arlington Height Ford and will continue to be. Our salesman, Steve Ursin, is great! The service department is top notch. will continue to be. Our salesman, Steve Ursin, is great! The service department is top notch. More
by preese326
January 24, 2021
Used QuickLane for an oil change. Not sure who checked me in, but I think it may have been Spiro D. Website read closing at 6p, but when I arrived time on door was 5p. I arrived at ~4:15p. Was checked me in, but I think it may have been Spiro D. Website read closing at 6p, but when I arrived time on door was 5p. I arrived at ~4:15p. Was checked in smoothly and told about an hour. Surprisingly, it took about 30 minutes. This is my sixth (6) new car with AH Ford....even though I moved a bit further away, I still come back for service. Overall, pleased with the AH Ford team. More
by PSWIT
Employees Worked With
Spiro Dimas (I think)
January 24, 2021
Excellent service! Needed to bring the car in, and the work was done well and the added car wash was great to have! Always treated friendly when I come. work was done well and the added car wash was great to have! Always treated friendly when I come. More
by Peter S
Employees Worked With
January 23, 2021
Service Advisor was not wearing a mast when I picked up the car. Again, when picking up the car, the porter left the car where I couldn't see it and never came in to tell me it was outside. the car. Again, when picking up the car, the porter left the car where I couldn't see it and never came in to tell me it was outside. More
by thebreit1
Employees Worked With
Steve Verhagen
January 22, 2021
Great service. My service was done quickly. My car was well taken care of. Highly recommend. Called the morning to be sure it could be done. My car battery was very low and I needed an oil change, It well taken care of. Highly recommend. Called the morning to be sure it could be done. My car battery was very low and I needed an oil change, It was brought in the early afternoon and complete by late afternoon. I have always had great experiences with the service department when any work was done on my car. More
by pschutz2536
Employees Worked With
Spiro
January 22, 2021
Great customer service! Met David for the first time. He took good of me and the proplem at hand.He got back to me in a timely manor, and striaght up on the repair. Thanks for the great experience. took good of me and the proplem at hand.He got back to me in a timely manor, and striaght up on the repair. Thanks for the great experience. More
by Toddk
Employees Worked With
David Villadonga
January 21, 2021
Had a great Experience, Mike Waddle checked me in, and kept me updated on the progress of my service. Thanks Mike , Thanks Arlington Hts. ford. kept me updated on the progress of my service. Thanks Mike , Thanks Arlington Hts. ford. More
by jbarry
Employees Worked With
January 21, 2021
Greatest customer service! Everyone was so helpful I couldn’t ask for a better car buying experience. The most honest dealership in the Chicago land area couldn’t ask for a better car buying experience. The most honest dealership in the Chicago land area More
by Joeyr1723
Employees Worked With
Other Employees :
Tony Guido, Joe Baez, Anthony Soto, Frank White
