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Arlington Heights Ford
Arlington Heights, IL
5,493 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 34nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past seven consecutive years being awarding for 2019-2025!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 5,493 reviews
April 13, 2021
Excellent customer service! Jesus Sanchez was friendly and listened to what I wanted. Fast process and excellent financing options. I have purchased a couple of cars at this dealer and would not go anywhe and listened to what I wanted. Fast process and excellent financing options. I have purchased a couple of cars at this dealer and would not go anywhere else. More
by Vianey
Employees Worked With
April 13, 2021
Sam has always been eager to help. After purchasing my car, he helped set up the use of a loaner car when I brought the car back to have a few items taken care of and Sam walked me through the whole ordea car, he helped set up the use of a loaner car when I brought the car back to have a few items taken care of and Sam walked me through the whole ordeal, even arranged a loaner car! More
by Pugs3254
Employees Worked With
April 12, 2021
Great job will recommend to family and friends Highly Recommend Elliott Reichel he is very friendly and wanting to help you . Go see him please Recommend Elliott Reichel he is very friendly and wanting to help you . Go see him please More
by billykordo
April 12, 2021
Check in was very quick and decisive. Also informed me of rear door lock repair and estimated cost. Called back within 2 hours of firm cost. David kept me informed of repair status. Very friendly rear door lock repair and estimated cost. Called back within 2 hours of firm cost. David kept me informed of repair status. Very friendly More
by slieber
Employees Worked With
David Villadonga
April 10, 2021
Mike is always friendly and welcoming. He always answers my questions with a very professional attitude. He gets the job done right the first time. He treats you like family. my questions with a very professional attitude. He gets the job done right the first time. He treats you like family. More
by dap75rn
April 10, 2021
Good and fast service. Victor was very friendly. First three oil change for my new Ford Explorer with Ford Pass absolutely free. Thank you so much guys. three oil change for my new Ford Explorer with Ford Pass absolutely free. Thank you so much guys. More
by ALBERT BAZAEV
April 10, 2021
Elliot was great, we told him the kind of car we were looking for and he matched us up with the perfect car. He didn’t pressure us and made sure we were informed about our purchase. Highly recommend! looking for and he matched us up with the perfect car. He didn’t pressure us and made sure we were informed about our purchase. Highly recommend! More
by Julbonanno
April 08, 2021
The only place I've taken my cars since 1985 has been Arlington Heights Ford. That should say something about the service I've recieived right there. Arlington Heights Ford. That should say something about the service I've recieived right there. More
by AlanD96
Employees Worked With
April 08, 2021
Great place to buy a car or a truck , Marco was great and very helpful, happy with my purchase! Also helped me to get my second set of keys and deliver vehicle to my house !!! very helpful, happy with my purchase! Also helped me to get my second set of keys and deliver vehicle to my house !!! More
by mlnkvcmarko
Employees Worked With
Marco Saldana
April 08, 2021
I worked with Sandy and she could not have been more helpful and professional in taking care of my truck. I am a return customer for years and bought dozens of trucks and passenger vehicles over the yea helpful and professional in taking care of my truck. I am a return customer for years and bought dozens of trucks and passenger vehicles over the years and the service department has never been better. Great work! More
by Al
Employees Worked With
Sandra Munoz
