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Arlington Heights Ford
Arlington Heights, IL
5,377 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 5,377 reviews
February 20, 2021
David was great and very pleasant to deal with. And my truck was done in a reasonable amount of time. I will definitely be coming back to Arlington Heights Ford for all my service needs. truck was done in a reasonable amount of time. I will definitely be coming back to Arlington Heights Ford for all my service needs. More
by jnovak13
Employees Worked With
David Villadonga
February 20, 2021
I would like to thank thank Elliott Reichel and the Arlington Heights Ford team. I told Elliott wanted and he made it happen. I drove in at 7:30pm and was driving home in my new car at 8:15pm. Quick Arlington Heights Ford team. I told Elliott wanted and he made it happen. I drove in at 7:30pm and was driving home in my new car at 8:15pm. Quick and great service! More
by Bicki73
Employees Worked With
February 20, 2021
As always Arlington Heights Ford delivered. Elliott was knowledgeable and listened to all my needs and took the time to make sure I was happy with the deal. As a repeat customer I highly recommend coming t knowledgeable and listened to all my needs and took the time to make sure I was happy with the deal. As a repeat customer I highly recommend coming to AH Ford they treat you like family. Ask for Elliott! More
by ZK
Employees Worked With
Other Employees :
Steve Verhagen, Ryan Livingston, Anthony Soto
February 18, 2021
Always the best! Service was quick. Work performed in Always the best! Service was quick. Work performed in accordance with estimate. Explained work being done and alternatives. Pricing very fair for am Always the best! Service was quick. Work performed in accordance with estimate. Explained work being done and alternatives. Pricing very fair for amount of work needed. More
by Btess
Employees Worked With
February 17, 2021
I always bring my 2011 Edge back to the dealer for regular care and repairs because I always receive excellent service at a fair price. regular care and repairs because I always receive excellent service at a fair price. More
by Sbourseau
Employees Worked With
February 16, 2021
Service department is the GOLD standard for the industry. The service group found and fixed the problem. This continues to be the place for service from routine to major issues. All persons were helpful and The service group found and fixed the problem. This continues to be the place for service from routine to major issues. All persons were helpful and professional. More
by petervannes
Employees Worked With
Jerry Hood
February 16, 2021
Mr. Hood and the Service Department have always been extremely honest with me reference the serviced Expedition. Thanks service folks. Great TEAM. Give them a that a boy! extremely honest with me reference the serviced Expedition. Thanks service folks. Great TEAM. Give them a that a boy! More
by bondpi007
Employees Worked With
February 16, 2021
Great salesman (Elliott Reichel), responsive and easy to work with. Dealership quick to prepare new car; financing interaction easy and stress-free. Would refer friends. work with. Dealership quick to prepare new car; financing interaction easy and stress-free. Would refer friends. More
by Drsgrief
February 15, 2021
Hello, I recently went to this dealership to help my Hello, I recently went to this dealership to help my girlfriend purchase a used car. All I want to say is PLEASE BE CAREFUL and do your research! Hello, I recently went to this dealership to help my girlfriend purchase a used car. All I want to say is PLEASE BE CAREFUL and do your research! Immediately after getting to Arlington Heights FORD, the pressure was applied. After purchase, our car was delivered to us with little coolant which led to my girlfriend almost being stranded on 90 only a week after receiving the car. Of course they didn't admit any fault. It made us worry what other things they forgot to add or check. This could have caused the engine to overheat a sieze - esentially the car needing a new engine. Judging by their GOOGLE reviews, I would never have gone to this dealership - very scary. They offer no warranties unless you want to fork out another $3400. Secondly, Before the purchase, I asked if the used car we were looking at ever had any damage and they immediately showed us a "clean" CARFAX and said it was perfect. We dropped our gaurd only to find out a week later with some online research that it had been in a serious front end collision (30% of the car's value). We showed the dealership this and they said the pictures weren't real. The auction pictures were correct - I even called the previous dealership who serviced the car. Then I spoke numerous times with the dealership owner and he refused to help us in any way other then trading for another car on their lot where we would end up losing even more money- the worst part was that they refused to even acknowledge what had happened or that they were in the wrong. We had a free oil change but...forget it. I won't take the risk. There are numerous online reviews where they forget to tighten things after servicing cars YIKES!. This was probably the worst car buying experience that I ever had and will definitely never go anywhere near this dealership. But you definitely don't have to only take my word for it - check out their other online reviews. I don't wonder anymore why people would rather see a dentist than go to a car dealship. (PS: I hope you know that anyone can write 5 star reviews on here to offset the true one star reviews- think about that - makes me wonder about fake ratings) More
by Ben
Employees Worked With
February 15, 2021
Was greeted by service immediately, convenient and easy, and I have always felt they do good work and are honest. Nice waiting area, when vehicle finished, service tech came and got me. Good experience. and I have always felt they do good work and are honest. Nice waiting area, when vehicle finished, service tech came and got me. Good experience. More
by Helene18
Employees Worked With
