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Arlington Heights Ford
Arlington Heights, IL
5,448 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 34nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past seven consecutive years being awarding for 2019-2025!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 5,448 reviews
April 07, 2021
Do to previous great service and do to the fact of my purchasing my Escape at Arlington Heights Ford I didn't hesitate to buy my new new tires here at the dealership. They treated me like family when I b purchasing my Escape at Arlington Heights Ford I didn't hesitate to buy my new new tires here at the dealership. They treated me like family when I bought my car and the service department has taken good care of my original tires and they will keep up that same level of service with my new tires. More
by Jerry
Employees Worked With
David Villadonga, Samantha Chavez
April 07, 2021
Vic was very helpful and polite. He called as he said to give me information on the repair and then when my car was ready. I’m very satisfied. give me information on the repair and then when my car was ready. I’m very satisfied. More
by bookladycp
Employees Worked With
April 07, 2021
Frank White was great. Steve was helpful and very responsive. Great experience - they were able to get me in and out quickly with a vehicle and plan I appreciated responsive. Great experience - they were able to get me in and out quickly with a vehicle and plan I appreciated More
by MRA
April 07, 2021
Elliott was amazing to work with and will definitely refer him and Arlington Ford to others. Thank you for making buying a new truck more enjoyable. This is the second vehicle that I have purchased from refer him and Arlington Ford to others. Thank you for making buying a new truck more enjoyable. This is the second vehicle that I have purchased from him. Thank you Elliott and John Jr. More
by Dee M
Employees Worked With
Other Employees :
Frank White
April 06, 2021
My salesman, Sam, was not only friendly but very knowledge. He guided me towards the perfect car for my needs. He definitely knows how to get things done in a professional manner. I have called him knowledge. He guided me towards the perfect car for my needs. He definitely knows how to get things done in a professional manner. I have called him personally on a few different items and he took care of everything. He is a great employee for Arl. Hts. Ford More
by Pugs3254
Employees Worked With
April 05, 2021
We choose Elliott because of his great reviews and he did not disappoint!! Great sense of humor and gave us a great price. We will definitely be coming back for future purchases! not disappoint!! Great sense of humor and gave us a great price. We will definitely be coming back for future purchases! More
by megan_proshek
Employees Worked With
April 02, 2021
This is the 2nd Explorer I have leased through Arlington Heights Ford . The management staff is the best . They even helped me upgrade from and XLT to a 21 Platium Explorer. The only place I would ever lea Heights Ford . The management staff is the best . They even helped me upgrade from and XLT to a 21 Platium Explorer. The only place I would ever lease a car from . More
by ereichel25
Employees Worked With
Other Employees :
John Rodriguez
April 02, 2021
Came for an oil change. Once again I got great service and support. Mike was great and did the work efficiently and quickly. He made recommendations and let me know what upcoming work I needed. and support. Mike was great and did the work efficiently and quickly. He made recommendations and let me know what upcoming work I needed. More
by maryesther60
Employees Worked With
April 01, 2021
George is the best! He will not leave you until you're satisfied with your purchased. An ultimately people centric person! I will surely refer him if any of my friends or families plan to buy a car in the satisfied with your purchased. An ultimately people centric person! I will surely refer him if any of my friends or families plan to buy a car in the future. I cannot express my thoughts into words how happy am I when George patiently help me replaced a used car I bought with a new car, This is the reason I go back to this dealership because they are looking into their customers satisfaction. I had been into many car purchased in the past from different dealership but when I get out from their compound I am all alone when I had a problem and worst the nice treatment were gone as well. George, you made this dealership maintain their name and I consider you a pillar in the sales department. Did I forget to mention the Service department? Yes, I will not forget the Service department they are equally the same very nice people and very accomodating. More
by rgeonson
Employees Worked With
George Sarkisian
March 31, 2021
Sandy was so kind and attentive. I’m so happy to be your dealer’s customer. She made me feel comfortable about the service I needed dealer’s customer. She made me feel comfortable about the service I needed More
by Sweet-decque-bev
Employees Worked With
Sandra Munoz, George Sarkisian
