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Arlington Heights Ford
Arlington Heights, IL
4,863 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,863 reviews
June 11, 2020
Experience Very good customer service, Mike was very friendly and take care right away the issue with our car and the did it on a short time Very good customer service, Mike was very friendly and take care right away the issue with our car and the did it on a short time More
by alberto.sanchez
Employees Worked With
June 10, 2020
It was a routine service but handled professionally. The staff recognized the importance of social distancing and the outdoor waiting area was a nice touch. staff recognized the importance of social distancing and the outdoor waiting area was a nice touch. More
by Bernie
Employees Worked With
Steve Verhagen
June 09, 2020
Simply the Best! Greatest dealership ever! They always go above and beyond! I highly recommend John Guido, Jr and the whole crew at Arlington Heights Ford! Keep up the Greatest dealership ever! They always go above and beyond! I highly recommend John Guido, Jr and the whole crew at Arlington Heights Ford! Keep up the good work! More
by Peter F
June 08, 2020
Arlington Heights Ford they servicing my Ford Transit. I leave five minutes away from AH Ford, so it’s very convenient for me. They do a good job. leave five minutes away from AH Ford, so it’s very convenient for me. They do a good job. More
by Chester
June 07, 2020
Jerry as always was polite, pleasant and informative. He sets a great example for his whole department. He is a key reason I use this Service department. sets a great example for his whole department. He is a key reason I use this Service department. More
by Tom B
Employees Worked With
June 06, 2020
Service June 4, 2020 Great service dept. Always helpful and knowledgeable.I have purchased my second Ford Edge from AH Ford the last 10 years. The 2009 Edge lasted 155,000 Great service dept. Always helpful and knowledgeable.I have purchased my second Ford Edge from AH Ford the last 10 years. The 2009 Edge lasted 155,000 miles with no mechanical or appearance problems. My new 2019 Edge ST is the best yet. The service department with Steve Verhagen is super...always ready to serve. Their preparation during Covid-19 was outstanding with all preventions in place. I will, and have, always recommended AH Ford to neighbors and relatives interested in purchasing a new Ford... especially an Edge. Chuck Gundlach... a very satisfied customer and owner of a Ford. More
by Charles Gundlach
June 05, 2020
Experience Had a little trouble with the lift once my truck was up in the air, but matter was resolved. Jerry took care of me. Thank you Jerry. Had a little trouble with the lift once my truck was up in the air, but matter was resolved. Jerry took care of me. Thank you Jerry. More
by kevin.structure
June 03, 2020
Good svc No nonsense svc Dept. Was given timely work. Facility clean and organized. Will continue to patronize in the future. Only one glitch-was not given dis No nonsense svc Dept. Was given timely work. Facility clean and organized. Will continue to patronize in the future. Only one glitch-was not given discount do not know if it was just an over site. More
by liteliner
Employees Worked With
Steve Verhagen
June 03, 2020
Excellent Needed a battery installed after leaving my car unused during Covid19 shutdown. Car towed in and Arlington Heights Ford delivered the car back. Terrif Needed a battery installed after leaving my car unused during Covid19 shutdown. Car towed in and Arlington Heights Ford delivered the car back. Terrific all around More
by LT
Employees Worked With
Steve Verhagen
