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Arlington Heights Ford
Arlington Heights, IL
4,550 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 4,550 reviews
October 25, 2020
Victor made sure my car was serviced in an excellent manner and was attentive, knowledgeable and incredibly helpful. The service department has never let me down. I always feel secure that the job has manner and was attentive, knowledgeable and incredibly helpful. The service department has never let me down. I always feel secure that the job has been well done in a timely manner and with a great attitude. Thanks! Amy More
by Amy S.
Employees Worked With
October 24, 2020
Lonnie has to be by far, the most professional car salesman that I have ever had the pleasure of dealing with. Very straight forward, nothing at all shady. I like dealing with straight forward people. salesman that I have ever had the pleasure of dealing with. Very straight forward, nothing at all shady. I like dealing with straight forward people. You guys have a top notch salesman! Absolutely be back to your dealer with my business! More
by Enrique
Employees Worked With
October 23, 2020
Ikram was knowledgeable, helpful, and transparent with solving multiple issues with my vehicle. I would certainly go back for service and recommend it to others. solving multiple issues with my vehicle. I would certainly go back for service and recommend it to others. More
by mjp
Employees Worked With
October 22, 2020
You want white glove service go to Arlington Hights Ford You want white glove service go to Arlington Hights Ford i been going there for 1 year now and every time unbelievable service,see Steve, Jerry Mike, You want white glove service go to Arlington Hights Ford i been going there for 1 year now and every time unbelievable service,see Steve, Jerry Mike,David or Victor all good 👍 More
by Ninos
Employees Worked With
Other Employees :
Frank, Steve Verhagen, David Villadonga
October 22, 2020
I come for The Works oil change, worth the trip. Easy to I come for The Works oil change, worth the trip. Easy to wait for the work to be completed. No hassle from staff, very friendly I come for The Works oil change, worth the trip. Easy to wait for the work to be completed. No hassle from staff, very friendly More
by jadonlon1962
Employees Worked With
October 22, 2020
David V was my service advisor and he was incredible to work with. Give him a raise. As a female I have never felt comfortable taking my vehicle to be serviced without thinking I might be getting pushed in work with. Give him a raise. As a female I have never felt comfortable taking my vehicle to be serviced without thinking I might be getting pushed into buying things I don’t need. David explained every service, part, and cost clearly to me and made me feel confident and comfortable with the services performed and charges for those services. I do not own a ford but thanks to David I will be taking my vehicle to AH ford for services that can be done there. Thank you David for your fantastic customer service. More
by JNS30
Employees Worked With
David Villadonga
October 22, 2020
Best service. Very friendly . I make my friends and family bring there cars to Arlington Heights Ford . Trust me . I’ve even have bought cars there too . family bring there cars to Arlington Heights Ford . Trust me . I’ve even have bought cars there too . More
by ereichel25
Employees Worked With
Steve Verhagen
October 22, 2020
Was very nice and attentive. made sure all cars needs were met and updated. Made sure I was well taken care of. I highly recommend their service department. were met and updated. Made sure I was well taken care of. I highly recommend their service department. More
by jlkalvaitis
Employees Worked With
October 22, 2020
Everyone I worked with was very helpful and insightful throughout the entire process. Thank you to John Guido and Steve for the beautiful car and great service! throughout the entire process. Thank you to John Guido and Steve for the beautiful car and great service! More
by M.schaetzlein
October 22, 2020
Never disappointed. The service department personnel Never disappointed. The service department personnel are always courteous and take the time to listen when a driver brings their car in. Proud For Never disappointed. The service department personnel are always courteous and take the time to listen when a driver brings their car in. Proud Ford owner. More
by Roni
