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Arlington Heights Ford
Arlington Heights, IL
4,552 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 4,552 reviews
January 04, 2021
Strongly recommend their service department.The service Strongly recommend their service department. The service manager Jerry fixed a problem with my Ford Fusion that another dealer could not fix. He was Strongly recommend their service department. The service manager Jerry fixed a problem with my Ford Fusion that another dealer could not fix. He was very efficient and personable and fixed the car under warranty even though I didn't buy the car there. More
by Ken
January 04, 2021
Elliott was amazing! Found the perfect vehicle and worked hard to get me the monthly payment I needed! He didn’t push us, just listened and did all he could for me! hard to get me the monthly payment I needed! He didn’t push us, just listened and did all he could for me! More
by Jenefer
Employees Worked With
January 02, 2021
Very nice accommodating friendly atmosphere easy to do business They found the car we were looking for and additional features which we were not expecting for less than what we expected. business They found the car we were looking for and additional features which we were not expecting for less than what we expected. More
by Ma
Employees Worked With
Other Employees :
Steve Verhagen, David Villadonga
January 01, 2021
Could not be more pleased with the reception, professionalism and knowledge!!! I've bought a lot of cars in my lifetime, but this is truly my best experience ever!! professionalism and knowledge!!! I've bought a lot of cars in my lifetime, but this is truly my best experience ever!! More
by Happy Camper
December 31, 2020
As always Arlington Heights Ford has come through as promised. I had an issue with my vehicle and they got me in for service with a rental car extremely fast. The service was top notch. I highly recomme promised. I had an issue with my vehicle and they got me in for service with a rental car extremely fast. The service was top notch. I highly recommend them for your service needs. More
by ZK
Employees Worked With
December 31, 2020
We have purchased a couple vehicles from Arlington Heights Ford and I’ve used their service for over 15 years. They have the best customer service hands down for sales and service! When I’ve had to Heights Ford and I’ve used their service for over 15 years. They have the best customer service hands down for sales and service! When I’ve had to take my car in they’ve always been honest, knowledgeable, accommodating if I needed a loaner or a ride home. Most important kind and trustworthy. We have two Ford trucks in our family and I will continue to take them to Arlington Heights Ford. More
by S
Employees Worked With
Other Employees :
Steve Verhagen
December 31, 2020
Friendly, efficient, and personable - great experience! Would recommend visiting AH Ford to friends and family any day. A great selection of cars and service is wonderful. Would recommend visiting AH Ford to friends and family any day. A great selection of cars and service is wonderful. More
by Megan R
Employees Worked With
December 29, 2020
Customer at AH Ford for over 30 years. Very sorry about the passing of John Guido Sr. My condolences to John Jr and the entire Guido family! the passing of John Guido Sr. My condolences to John Jr and the entire Guido family! More
by Allan Katz
Employees Worked With
December 26, 2020
Great Family owned Business! I originally started to take my company owned Ford Escape to them for service. I quickly learned that all of the folks in the service department were very friendly and know take my company owned Ford Escape to them for service. I quickly learned that all of the folks in the service department were very friendly and knowledgeable and made sure that the service was done right the first time. Because of the Service team and the wonderful service they provided, my wife and I decided to buy her New 2016 Ford Explorer from them, even though there was Ford dealer closer to our home. We were so pleased with their "No Hassle" sales experience that when we needed to replace my company owned vehicle when I retired, we purchased our second vehicle from them, a New 2019 Ford Edge. They do ALL of the service work on our Vehicles, and they gave us the best price on Tires when we needed them. Jerry, Steve, Mike, Victor, Anthony, David, and the rest of the folks in the service department and our Sales Advisor, Steve Ursin are the best. I have highly recommended them to my friends. It's a great feeling when you come into the store and they know you by your first name. Thank You. More
by Walt H
Employees Worked With
Other Employees :
Steve Verhagen, David Villadonga, Anthony Seamans
