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Arlington Heights Ford
Arlington Heights, IL
4,870 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,870 reviews
September 22, 2021
Victor Villanueva was very professional and courteous. Had a good experience with my service visit. Had a good experience with my service visit. More
by stilesrobert
Employees Worked With
September 22, 2021
Mike Waddle has been great to keep my truck running well and provide excellent service! and provide excellent service! More
by HB
Employees Worked With
September 22, 2021
Super helpful quickest delareship I've been too, best sellers honestly, best negotiating, beautiful cars to choose from ! sellers honestly, best negotiating, beautiful cars to choose from ! More
by Edgar.gomez0124
September 22, 2021
Friendly environment. Not a pushy sales environment. Justin and Marco are extremely knowledgeable and passionate about the products. Not a pushy sales environment. Justin and Marco are extremely knowledgeable and passionate about the products. More
by rickarrdo2
Employees Worked With
Justin Silva, Marco Saldana, Frank White
September 20, 2021
I came in for an oil change and ended up getting a larger service package. The price quoted was $282, but the invoice ended up being $321. Yes, tax is understandable, but that was only $17. A bit more tra service package. The price quoted was $282, but the invoice ended up being $321. Yes, tax is understandable, but that was only $17. A bit more transparency would have been nice. More
by PSWIT
Employees Worked With
Anthony Velasco? (Quick Lane)
September 19, 2021
Great service by Jerry Hood’s team as expected. In and out in less than an hour out in less than an hour More
by Pete Chrisos
Employees Worked With
September 18, 2021
This was my first purchase from Arlington Heights Ford. Justin S. from sales department helped me through the process. Finding the car I wanted wasn't easy but Justin stayed on top of things and made it ha Justin S. from sales department helped me through the process. Finding the car I wanted wasn't easy but Justin stayed on top of things and made it happen for me! I'd definitely recommend this dealership to anyone looking for stress free experience. More
by Tom
Employees Worked With
Justin Silva
