Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Arlington Heights Ford
Arlington Heights, IL
4,709 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Filter Reviews By Type
Showing 4,709 reviews
January 30, 2025
Arlington Hts. Ford Service Department gets continued kudos from this very satisfied customer and buyer of several Ford vehicles! Ford Service Department gets continued kudos from this very satisfied customer and buyer of several Ford vehicles! More
by DocEsch
Employees Worked With
Ano Doman
January 29, 2025
Took my Ford Escape in for service at Arlington Heights Ford in Arlington Heights Il, service was great and Zach was vey nice. Ford in Arlington Heights Il, service was great and Zach was vey nice. More
by Diana51
Employees Worked With
January 29, 2025
Sam did a great job. He was patient and informative. The dealership had a large stock to choose from. He was patient and informative. The dealership had a large stock to choose from. More
by cbusse144
January 28, 2025
I was told this is a family-owned dealership and I believe it. The salesperson Elliott was very polite and no pressure. Finance department offered typical add-ons, but with no pressure. Service depar believe it. The salesperson Elliott was very polite and no pressure. Finance department offered typical add-ons, but with no pressure. Service department provided all the info I needed for the vehicle. Overall great experience. Absolutely no slimy sales tactics, just straightforward honest info. Transport company they recommended offered a great price. A different dealership I was speaking to wanted four times as much money to transport a similar truck they were offering for sale. More
by thomasbfromne
January 28, 2025
Fast and friendly staff, courteous and knowledgeable, concerned about my vehicle. Clean and comfortable waiting area. Vehicle was ready when promised. concerned about my vehicle. Clean and comfortable waiting area. Vehicle was ready when promised. More
by F250guy
Employees Worked With
January 27, 2025
Jesus and Jose are great! Super nice vehicle purchase 2022 Ford Explorer ST (used & great condition)! Go get yours TODAY! Super nice vehicle purchase 2022 Ford Explorer ST (used & great condition)! Go get yours TODAY! More
by mikemattey
January 27, 2025
Everything was professional, I really liked it, I will definitely come to you again to continue working, I will recommend you to everyone definitely come to you again to continue working, I will recommend you to everyone More
by Oleksandr
Employees Worked With
January 26, 2025
So far so good! Friendly folks, and the buying process was relatively quick and painless. Friendly folks, and the buying process was relatively quick and painless. More
by Jude
January 26, 2025
Jesus did amazing work for us ! From beginning it was pleasure to work with him. Quick,helpful and patient! The service is the best ! From beginning it was pleasure to work with him. Quick,helpful and patient! The service is the best ! More
by khomain96
Employees Worked With
January 26, 2025
Lonnie and Joe were great. We came to look at one specific vehicle and there was no trying to sell us something more expensive. They worked hard to get us our deal and we are s We came to look at one specific vehicle and there was no trying to sell us something more expensive. They worked hard to get us our deal and we are so happy to have a great family car for our babies. More
by angela.ostinganhela
