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Arlington Heights Ford
Arlington Heights, IL
4,739 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,739 reviews
October 28, 2024
Colton Hannemann provided me with the one of the poorest and worse experience I have ever had dealing with sales in general. He showed a lot of frustration and got agitated where he demonstrated with his bo and worse experience I have ever had dealing with sales in general. He showed a lot of frustration and got agitated where he demonstrated with his body language with even his face turning red. He acted like someone that was spoiled and got frustrated by not getting things on his way showing a lot of anxiety as well on his negotiation execution "skills". Colton, if this review ever get presented to you know that working with and among people you got to listen to your customer needs and NOT trying to force a deal. For this, I thank you for the bad experience and not closing the deal because another dealership provided me with a better deal. More
by Tiago
Employees Worked With
Colton Hannemann
October 27, 2024
Sam was absolutely wonderful to work with. He was extremely professional, personable and knowledgeable. My wife and I came in later in the day and ended up staying beyond normal business hours He was extremely professional, personable and knowledgeable. My wife and I came in later in the day and ended up staying beyond normal business hours. We never felt pressured nor rushed, and felt as though we were the most important customer of the day. Sam is a true professional and a great ambassador for both the dealership and the Ford brand. Our entire experience end to end was fantastic. More
by D Miller
Employees Worked With
October 27, 2024
Really quick and friendly customer service. Waiting area clean and comfortable, good coffee machine. Highly recommend. Waiting area clean and comfortable, good coffee machine. Highly recommend. More
by daur.tashkenbayev
October 26, 2024
Took care of me and made my son happy. Came in test drove the car got a good price and was in and out super easy. Came in test drove the car got a good price and was in and out super easy. More
by Jason
Employees Worked With
October 26, 2024
Quick, friendly and courtiers customer service. Waiting area clean and comfortable. Most of all convenient location. Waiting area clean and comfortable. Most of all convenient location. More
by Elizabeth.Razny
Employees Worked With
October 26, 2024
Painless and transparent experience, happy with my truck, nine ten eleven twelve thirteen fourteen fifteen nine ten eleven twelve thirteen fourteen fifteen More
by greg
October 26, 2024
Arlington Heights Ford has always exceeded our expectations-with its quality and customer service! This is the reason we buy ALL of our vehicles here!! John Guido Jr, Elliot Reichel and Sam Vasco expectations-with its quality and customer service! This is the reason we buy ALL of our vehicles here!! John Guido Jr, Elliot Reichel and Sam Vasco went out of their way to get us into the vehicles of our dreams!! We refer all of our friends to this dealership!! More
by dbaranrandf
October 26, 2024
John, Elliott, and Sam were phenomenal throughout this whole process. Would recommend again to anyone! Will definitely be coming back for my next car! whole process. Would recommend again to anyone! Will definitely be coming back for my next car! More
by john.scopelliti
October 25, 2024
Great experience. Worked hard to make the deal even better. Fast process considerate of my time. Worked hard to make the deal even better. Fast process considerate of my time. More
by Kevin Munday
