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Arlington Heights Ford
Arlington Heights, IL
4,856 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 4,856 reviews
February 15, 2025
The entire staff was very incredibly friendly, knowledgeable and helpful throughout the entire process. I would highly recommend this dealership to anyone looking to purchase a vehicle. knowledgeable and helpful throughout the entire process. I would highly recommend this dealership to anyone looking to purchase a vehicle. More
by dtovar
Employees Worked With
February 15, 2025
They were very quick with communicating back to me and answering the questions I had. I came from out of state and kept in touch with me until I made it to the dealer and made the buying process smooth an answering the questions I had. I came from out of state and kept in touch with me until I made it to the dealer and made the buying process smooth and easy More
by coltoneccles33
February 15, 2025
It was a pleasure doing business with Lonnie Catanese, I would highly recommend doing business with him would highly recommend doing business with him More
by squigi3
Employees Worked With
Other Employees :
Brian Powell
February 14, 2025
Lonnie Catanese is a fun and genuine guy that I highly recommend at Arlington Heights Ford. recommend at Arlington Heights Ford. More
by Msjady
Employees Worked With
Other Employees :
Brian Powell
February 13, 2025
A trade/sell/ purchase is always such a cringe situation that scars a person to not want to go through -that- again. However my (/our) experience with Ben was less than painful- it was actually enjoyable! H that scars a person to not want to go through -that- again. However my (/our) experience with Ben was less than painful- it was actually enjoyable! He was a kind and thoughtful host of his space, willing to quickly get any questions answered, solid banter, and just great overall work ethic. You can tell he’s gonna thrive in whatever he does. I might just limit my future purchases to happen through Ben, himself. His manager was a hoot too! Nice team, nice sale experience. Go Ford✌🏼 More
by LaurenANDdrew
Employees Worked With
Other Employees :
Unsure of manager name seen at the time of trade, light eyes, dark hair, married with kids, wife drives a fusion (I believe ?)
February 13, 2025
Easy to work with, friendly staff! Took me out for a drive and was transparent. Took me out for a drive and was transparent. More
by nimit.other
Employees Worked With
February 12, 2025
Excellent experience, super fast trade in process, Isaiah went above and beyond expectations thank you! went above and beyond expectations thank you! More
by Gninroh99
February 12, 2025
Great service. Friendly staff, willing to work with you and respect your time. Elliott kept it real. Friendly staff, willing to work with you and respect your time. Elliott kept it real. More
by abelmota
February 12, 2025
Mike was great. He had great communication and set the proper expectations. I will come back. He had great communication and set the proper expectations. I will come back. More
by henry
Employees Worked With
February 11, 2025
Very welcoming dealership. Salvatore “Sam” was a great sales person. Never any pressure to buy. Left with a new vehicle in less than 3 hours. Salvatore “Sam” was a great sales person. Never any pressure to buy. Left with a new vehicle in less than 3 hours. More
by Ferg1831
