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Arlington Heights Ford
Arlington Heights, IL
4,501 Reviews
Arlington Heights Ford has been family owned and operated since 1984. Our dealership has bee dedicated to satisfying the customer since day one. In fact, Arlington Heights Ford is the most decorated dealer in the country for Customer Satisfaction in both Sales and Service. Our dedication to customer Satisfaction has earned our dealership Ford's highest honor for Customer Satisfaction, The Presidents Award for 32nd consecutive years.
We are the also proud to be a in a select group of "Diamond Dealers" with JD Power. We have been awarded with the JD Power Dealer of Excellence for the past four consecutive years being awarding for 2019, 2020, 2021, and 2022.!
We also pride ourselves on having the competitive pricing on all new and pre-owned vehicle. Our pre-owned cars are priced and ready to go using Live Market Pricing so you get our best price upfront without the hassle.
We are one of few Chicagoland stores that offers a 100% online buying experience with our Express Store. There you can shop for your new or used car, get estimates on payments for financing and leasing, and get a estimate on your trade without having to enter the dealership. Our Express Store buying process allows you to have all of your paperwork ready for you when you arrive or have the vehicle delivered to you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 4,501 reviews
November 05, 2024
Jesus was great please to deal with I’m a long time Arlington Heights Fiord 23 year highly recommend! Arlington Heights Fiord 23 year highly recommend! More
by kevins
Employees Worked With
November 05, 2024
Great service, Colton was very informative and provided all the details about the vehicle and made the process a lot smoother. all the details about the vehicle and made the process a lot smoother. More
by Guillermoanaya676
November 02, 2024
Elliott and Arlington Heights Ford are great. Just bought my third car from them. Everyone is amazing from Elliott to the cashiers to the service department. Never going anywhere else. Just bought my third car from them. Everyone is amazing from Elliott to the cashiers to the service department. Never going anywhere else. More
by maryesther60
November 02, 2024
Everyone was great to work with, friendly and easy to communicate with as we purchased our new vehicle. communicate with as we purchased our new vehicle. More
by sgaltheide
Employees Worked With
October 31, 2024
Bought a Ranger Raptor from Colton at Arlington Heights Ford. Him and his managers went out of their way to find one at another dealership and trade so I could get exactly what I wanted Ford. Him and his managers went out of their way to find one at another dealership and trade so I could get exactly what I wanted More
by Eric
Employees Worked With
October 31, 2024
Had a nice experience with Colton at Arlington Heights Ford. Thank you for the smooth transaction and exceptional customer service. Ford. Thank you for the smooth transaction and exceptional customer service. More
by WHUR
Employees Worked With
October 30, 2024
Lonnie was easy to deal with. He took good care of my concerns and answered all my questions quickly and clearly. He was a pleasure to deal with. I would highly recommend worki He took good care of my concerns and answered all my questions quickly and clearly. He was a pleasure to deal with. I would highly recommend working with him at Arlington Heights Ford. More
by Ibbuckhunter
Employees Worked With
October 29, 2024
Great service all around, fast service and even a great car wash! Would definitely recommend! car wash! Would definitely recommend! More
by dylan
October 29, 2024
Awesome Service Department! !! Tony Wojciechowski was very friendly and went the extra mile to help me out. 5 Star Service!!! !! Tony Wojciechowski was very friendly and went the extra mile to help me out. 5 Star Service!!! More
by Glenn 2018 F-150
October 28, 2024
Colton Hannemann provided me with the one of the poorest and worse experience I have ever had dealing with sales in general. He showed a lot of frustration and got agitated where he demonstrated with his bo and worse experience I have ever had dealing with sales in general. He showed a lot of frustration and got agitated where he demonstrated with his body language with even his face turning red. He acted like someone that was spoiled and got frustrated by not getting things on his way showing a lot of anxiety as well on his negotiation execution "skills". Colton, if this review ever get presented to you know that working with and among people you got to listen to your customer needs and NOT trying to force a deal. For this, I thank you for the bad experience and not closing the deal because another dealership provided me with a better deal. More
by Tiago
Employees Worked With
