Arlington Acura in Palatine

The service department is always the best. Jeremy went out of his way to assist me. Answered all my questions and everything done timely. Thank you. out of his way to assist me. Answered all my questions and everything done timely. Thank you. More

Aamer is the best and he deserves a promotion! He is always looking for what is best for the customer and very knowledgeable about MDX maintenance. always looking for what is best for the customer and very knowledgeable about MDX maintenance. More

Mark and the rest of the team are awesomeI’m very happy Mark and the rest of the team are awesome I’m very happy with your service at this dealership they are very knowledgeable I seem to always get the Mark and the rest of the team are awesome I’m very happy with your service at this dealership they are very knowledgeable I seem to always get the work done in a timely manner More

This dealership always goes above and beyond my expectations with service, friendliness, and availability. I would recommend this dealership to anyone even if they live out of the immediate area. J expectations with service, friendliness, and availability. I would recommend this dealership to anyone even if they live out of the immediate area. Jeremy Hardman is the absolute best! More

I have always had outstanding service at this dealership. All of the current Service Managers are knowledgable, friendly, and professional. Website needs some work though.... All of the current Service Managers are knowledgable, friendly, and professional. Website needs some work though.... More

After servicing my old 3.2TL for 19years, it feels like visiting family when I come to see you. Good job, always. Stay safe, Rudy visiting family when I come to see you. Good job, always. Stay safe, Rudy More

Don't buy from this dealership. I have never been treated this terribly from any company, ever. I purchased an RDX from Arlington Acura in Palatine a month ago, and they completed the paperwork incorrectly this terribly from any company, ever. I purchased an RDX from Arlington Acura in Palatine a month ago, and they completed the paperwork incorrectly to the DMV. They didn't calculate the tax correctly, they didn't fill out the information accurately such as the odometer form, and other mistakes. I can't believe an Acura dealership treats people this way. I have called their GM Gene Shankman several times, and he never calls me back. All their managers voicemails are full not accepting new voicemail messages. The only person you get to talk with on the phone is their receptionist and their BDC sales person. More

Normal Maintenance completed. Took an hour from start to finish. Would be good if Acura codes are somewhere easy to find what they mean. Would be good to know before coming for the appointment so the cust finish. Would be good if Acura codes are somewhere easy to find what they mean. Would be good to know before coming for the appointment so the customer can allocate the time. More

Encountered an unexpected problem with my 2017 RDX so I called Jeremy needing help. He knew what the problem might be so I came to the dealership immediately. While there he recommended my next service called Jeremy needing help. He knew what the problem might be so I came to the dealership immediately. While there he recommended my next service level. All went extremely well and everything was taken care of efficiently and effectively. CAr rides like new! More

Had my car towed into Arlington Acura - as it would not start. They called me within 45 minutes of receiving my car to tell me it was a dead battery and that it was still under warranty and they replace i start. They called me within 45 minutes of receiving my car to tell me it was a dead battery and that it was still under warranty and they replace it immediately! I have never had a bad experience with Arlington Acura's service department. More