Arlington Acura in Palatine

Mark Neitzke has always been a wonderful service advisor to us. He has helped us making the repair decisions for our MDX. He is honest, straightforward and explains the issues/repairs in detail. We apprecia to us. He has helped us making the repair decisions for our MDX. He is honest, straightforward and explains the issues/repairs in detail. We appreciate your services. Thank you! More

Coming up as a 30-year Acura girl, aside from the excellent brand, Arlington Acura service keeps me coming back. Shout-outs to Jeremy ("my guy"), to all the team--and to Devin (of the past). I especi excellent brand, Arlington Acura service keeps me coming back. Shout-outs to Jeremy ("my guy"), to all the team--and to Devin (of the past). I especially appreciate the ease with which one can go about life while her auto is in for service. Thank you!! More

The leasing experience was not transparent and it took 5 hours to check out. The sales person could not explain any of the fees, or taxes. hours to check out. The sales person could not explain any of the fees, or taxes. More

Chris was very helpful in discussing my various repair options. He was also very responsive and timely with his communications. Great job by the service team. options. He was also very responsive and timely with his communications. Great job by the service team. More

I've been coming to Arlington Acura for 25 years and have serviced all 6 of my Acura's over that period exclusively at AA. All of the service consultants are very knowledgeable about the vehicles and are re serviced all 6 of my Acura's over that period exclusively at AA. All of the service consultants are very knowledgeable about the vehicles and are really good at diagnosing potential issues. Always accommodate my schedule and often short notice of appointment need, never inconvenienced and if needed have a service loaner available. Don't always buy there, but sure service them there!!! More

They did a great job resolving of MDX starting issue. Above and beyond to Mark and Juan. We always use them for our service work. We’ve purchased 3 MDX’s and haven’t been disappointed. Above and beyond to Mark and Juan. We always use them for our service work. We’ve purchased 3 MDX’s and haven’t been disappointed. More

Arlington Acura in Palatine has always been my go to for all service. Even though my RL is older and out of any warranties, the service staff all treat me like I just purchased a brand new automobile. Wit all service. Even though my RL is older and out of any warranties, the service staff all treat me like I just purchased a brand new automobile. Without exception the staff has always been courteous, mindful or cost considerations, and very thorough. They always keep me informed on costs and timing. Just superior customer service. More

Amazing experience buying a used car here. This was an inexpensive used car for teenager. They treated us like we were buying a $60k Acura. Our salesperson Adrian was very professional and very friendly inexpensive used car for teenager. They treated us like we were buying a $60k Acura. Our salesperson Adrian was very professional and very friendly with excellent customer service skills. I’ve never had a better buying experience at a dealer. Then. After the very simple and fast purchase, we drove home and the check engine light came on. Again, Adrian was very accommodating and agreed to take car in for service and provide me with a loaner. The car required a new catalytic converter. Reminder this is an old car with 140k miles on it. Service quoted me the price and said they cover 50%. I spoke to Adrian again where he addresses this right away with his manager and they agreed to cover the full cost. Just incredible to have this response on a used car from a dealer. I am so happy and appreciative and will give them my business anytime. Thank you. More

Jeremy and team were great as always. I keep buying Acura's because of their great service. 3 Acura's still going strong because of Jeremy and team. if he isn't there the others pitch in and it is fun Acura's because of their great service. 3 Acura's still going strong because of Jeremy and team. if he isn't there the others pitch in and it is fun to come see them every 3 or 4 months. Chris, Mark, Omar, Aamer. More

I appreciate the great services for the past 11 years for my Acura MDX since I move from Phoenix to Chicago here. I think most of the service advisors are really good. They think from the customer’s perspect my Acura MDX since I move from Phoenix to Chicago here. I think most of the service advisors are really good. They think from the customer’s perspective. For example, Jeremy, Aamer, Chris, just to name a few. More