Arlington Acura in Palatine

Great place to buy, lease, service, and continuing coming back to at least say hi or have the porters to wash your car. Is a really nice atmosphere. Service dpt personnel all included, by far the best, genui back to at least say hi or have the porters to wash your car. Is a really nice atmosphere. Service dpt personnel all included, by far the best, genuine. Keep it up! More

Although I don't own a Acura, I do own a Honda Civic Type R and had it recently serviced for an oil change. Customer service was outstanding and the Manager, Gene Shenkman, always makes sure I'm well taken c R and had it recently serviced for an oil change. Customer service was outstanding and the Manager, Gene Shenkman, always makes sure I'm well taken care of. I shall return. More

So this review should be from the day after thanksgiving, not today, I had spent most of my Thanksgiving looking at replacement vehicles (I just had 2 massive spinal surgeries in the last 12 months, one from not today, I had spent most of my Thanksgiving looking at replacement vehicles (I just had 2 massive spinal surgeries in the last 12 months, one from 12/18/19 and one from 10/11/20, I had been an Acura owner over and over for 14 years, I bought 6 Acura's total, 2 TLX's and 4 MDX's, I love the cars, I switched in 2019 to Toyota, this place has earned my respect and my business. I have looked at the website so many times my eyes crossed, colors, specs, condition, cost, after market packages, and then the part that nobody wants to deal with......... The salesman........... normally id happily watch seal team 6 waterboard and torture the rep just to get a fair price, but Adrian just wanted a fair deal all around and to make a sale, I could have happily driven every car on the lot and he would have kept going, very polite/eager/ambitious young man. As a seasoned sales rep myself of 25 years I spotted the potential in Adrian very quickly, he uses the Sandler method in most cases, but he listens and if he doesn't know he doesn't try to BS hi way through it, he goes and gets a legit answer. As a heavily disabled veteran I was in a great deal of pain, he understood very quickly why I needed to switch out vehicles, and also. There were some service related issues, a couple repairs that needed done, those were fixed promptly, a couple of scratches that happened during the refinishing process (paint and interior protection) and a scuff on a couple of rims that were repaired also, they did an amazing job in doing. Chris in service is extremely customer oriented and knowledgeable, ill be adding Acura aftermarket parts as time goes on and will be referring people to their service team. Chris has a lot of responsibility but is happy to stop and answer a question or offer advice, and he’s quick to return a phone call too. There’s a couple of minor discrepancies between the certification checklist and the car itself that I need to get answers on. Most dealerships have a process they all follow, you meet with the sales rep (who normally has an IQ low enough to be a door greater at Wal-Mart), they fill out paperwork better known as a social profile about you (which they intend on selling to marketing company. This was done to me at McGrath, the salesman wanted me to fill out a form with all of my extensions and user names for Twitter/Facebook/Instagram and run a credit report (despite it being a transaction) before allowing me to test drive a car, when they realized I wasn’t the average person/customer. Acura’s are in essence luxury Hondas, three trim levels on each car to choose rom, Base/Technology and Advanced, the newer models 18+ you’ll notice i significant difference in power compared to older models (partly to emissions laws, and also power to weight ratio and gear timing My first MDX I put 220000 miles on it, ZERO major repairs just routine maintenance and rust proofing (I recommend this on all Japanese cars due to the significant difference in how they treat their roads with chemicals to deal with snow. Getting older and having major medical issues I purchased the prepaid maintenance and got the certified pre-owned which extends the warranty out, while the warranties are not worth it to some, ive come to learn over time with inflation that the tie rod that. This is my 6th Acura, 4th MDX and I had 2 TLX’s (sooooo much fun to drive) Anyway, Adrian helped me zero in on the car I wanted, he would of stayed all weekend if needed, he helped get my truck appraised. helped arrange financing, even got me one of the best interest rates ive ever gotten on a car. Bottom line to whoever is reading this, I didn't know a soul walking in the door, I was met by friendly face whom wanted to help me find what I needed. I wasn’t pushed down the same road by the sales manager who figures the good cop bad cop routine will work, the finance guy was straight forward with easy to understand numbers, no pressure selling and honest worksheets anyone could understand. I fully intend on going back here and buying a brand new car once my son is old enough to give this car to, these guys know customer service the right way. Overall I would give the store a 5 star rating, the staff are friendly, they could use a soda machine in the wait area, because who doesn't like a soda while they are waiting. their display cars are spotless. They could use a Acura accessory case with hats/keychains/memorabilia/things Acura doesn't sell any more. I wish I had come here years ago instead of the other place. Im certain Bob Rohrman is proud of the team here, they have done me proud. Well done guys. More

Informative and friendly sales team . Customer service is number one. Service department offers quality and reliable results Prices are competitive and the financial guidance is very helpful number one. Service department offers quality and reliable results Prices are competitive and the financial guidance is very helpful More

I always get great service- bought a new Acura RDX after turning in my lease on the Acura MDX early- Dustin is always great to work with! turning in my lease on the Acura MDX early- Dustin is always great to work with! More

We are always pleased with the service we receive at Arlington. The service department is always courteous, eager to please and stick to their time commitment. It is a pleasure dealing with this staff. Arlington. The service department is always courteous, eager to please and stick to their time commitment. It is a pleasure dealing with this staff. More

Customer perception of service quality greatly depends on face to face interaction. I am coming back to Arlington Acura for service because of Mark Neitzke - very professional , honest and straight forward. face to face interaction. I am coming back to Arlington Acura for service because of Mark Neitzke - very professional , honest and straight forward. Overall, pleasure to deal with! He stands out for his qualities. More

Chris is great to work with. He takes my concerns seriously and ensures everything gets done. This is why I have Acura maintain my car rather than other service provides. seriously and ensures everything gets done. This is why I have Acura maintain my car rather than other service provides. More

At first glance everything looks good.In addition to 75K At first glance everything looks good. In addition to 75K service they installed new set of tires. It takes some time to figure out quality of work p At first glance everything looks good. In addition to 75K service they installed new set of tires. It takes some time to figure out quality of work performed. However, the staff is quite polite, and highly professional. More

Chris and Jeremy are the best!! I always appreciate their customer service, professionalism and taking care of details. They are the reason I continue to service my vehicle at Arlington Acura. customer service, professionalism and taking care of details. They are the reason I continue to service my vehicle at Arlington Acura. More