Arlington Acura in Palatine

Excellent Service Even for an oil change the service is top notch. They go thru the vehicle service records and make recommendations and explain the service to be perfo Even for an oil change the service is top notch. They go thru the vehicle service records and make recommendations and explain the service to be performed. More

Acura service Attention to detail and explanations were excellent from Aamer. He is great. Service was as he explained and he kept me informed as we went along. Attention to detail and explanations were excellent from Aamer. He is great. Service was as he explained and he kept me informed as we went along. More

The Service Dept is Amazing, Sales couldn’t be more opposite My husband and I brought in my MDX while traveling bc the oil light came on.While we waited I said I’d like to look at a 2019 RDX.Aamer Ali SUPER NICE My husband and I brought in my MDX while traveling bc the oil light came on.While we waited I said I’d like to look at a 2019 RDX.Aamer Ali SUPER NICE GUY!!! walked me to sales and said I’d like to look at an RDX.I put my hand out to shake his and he instantly said he would have someone else help me and did not shake my hand!This was RJ Ranjbar.I then started working with Rikhi Singh who ignored me and kept directing his speech to my husband.We began to feel maybe we needed an appt to even BE in the sales area bc it was very clear we were out of place and major tension in the air.I said I was interested in a 2019 red RDX.He said he didn’t THINK they had any.I said their website showed one on the lot.He just stood there.He said he had a silver one I could drive to see if I liked it and went to get it.We waited about 10 minutes and he reappeared in red one.I drove it and then started discussing price.I confirmed we were talking about a RED RDX.As we negotiated, he indicated we were dealing with a 2020.I said I had asked for a 2019.Again, he said he didn’t know if they had a 2019 and if they did, it would take him 45 to get it from storage!!Since there was a cost diff between the two years I said I’d like him to find out.HE didn’t think there was enough of a price difference to consider it! We didn’t come to an agreement and that is what it is-I’ve gone back to dealerships in the past after NOT making a previous deals-no biggy. NOT THIS TIME!Life is too short to be treated as less than and be disrespected!If you MUST buy a car here, DON’T be female OR be comfortable that you will need a male cohort with you to be taken seriously! More

Above and Beyond The salesman Rikhi Singh and Alber Youseff both treated us like family during the purchase of an ILX. They made sure to work out a great deal that we The salesman Rikhi Singh and Alber Youseff both treated us like family during the purchase of an ILX. They made sure to work out a great deal that we couldn't refuse. They both did whatever they could to help us out. I've been to many dealerships but have not seen this kind of customer service anywhere. They set an example of how to treat customers and how the car buying experience should be. I would recommend them to anyone looking to purchase a car. More

RDX Feels Like New Again They do such a great service job that when I leave my car feels like new again! I feel they really try hard and definitely provide personal quality cu They do such a great service job that when I leave my car feels like new again! I feel they really try hard and definitely provide personal quality customer service. More

Great Experience purchasing car We had a great experience recently - when we went to Arlington Acura to purchase a new Acura. This is our 4th Acura purchased from this dealership. We had a great experience recently - when we went to Arlington Acura to purchase a new Acura. This is our 4th Acura purchased from this dealership. We worked with Samuel Adam and he was very knowledgeable about all the models. He helped us select our new car as well as assist us with looking at used cars too. He worked with us on the trade-in of our old Acura to make sure we got the best price possible. This is a great dealership and Samuel Adam was a salesperson. I would highly recommend this dealership for sales and service. More

Always perfect I have used this dealership for the last 20 for my cars’ service. They have always been dependable, courteous and extremely helpful. I will continue t I have used this dealership for the last 20 for my cars’ service. They have always been dependable, courteous and extremely helpful. I will continue to take my car to what I feel is the best service available More

Always friendly reps, quality workmanship! I am able to get in quickly for repairs and get a loaner car. The reps are always friendly and respectful. Repairs are always done with reliable quali I am able to get in quickly for repairs and get a loaner car. The reps are always friendly and respectful. Repairs are always done with reliable quality. More

Customer Service Alber returned my call promptly and took care of my concern right away. Jeremy in service was kind and helpful. Nice snacks available in waiting area. Alber returned my call promptly and took care of my concern right away. Jeremy in service was kind and helpful. Nice snacks available in waiting area. More

window fix on rdx This is the second vehicle that I have bought from this dealership. Even though I have had limited service needs since the SUV’s have been great, the This is the second vehicle that I have bought from this dealership. Even though I have had limited service needs since the SUV’s have been great, the service team has always been great!!! More