Arlington Acura in Palatine

Sales people to busy at front desk, no other customers in show room. “ You can go look at it yourself, it’s over there.” No other customers in show room. Wearing masks half the time. Half of other service show room. “ You can go look at it yourself, it’s over there.” No other customers in show room. Wearing masks half the time. Half of other service employees not wearing masks as they walk by. Show room looks tired like their employees. More

Top notch service department. These professionals have ALWAYS given me the most reliable advice on servicing all of my Acuras over the years. They perform all of my schedued maintenance so i almost never ALWAYS given me the most reliable advice on servicing all of my Acuras over the years. They perform all of my schedued maintenance so i almost never have any surprises. That kind of piece of mind is priceless when I drive between 25 to 30 thousand miles a year. More

Great service. The technician forgot to install one of the daytime running lightbulbs. Other than that, I was pleased with the speed of service during my visit. the daytime running lightbulbs. Other than that, I was pleased with the speed of service during my visit. More

Arlington Acura in Palatine understood my issues, worked with my schedule, ordered the needed part quickly and made the solution as easy as possible for me. with my schedule, ordered the needed part quickly and made the solution as easy as possible for me. More

Prompt , not too long wait. Highly satisfied,. Job done well, car wash very good. What else must I say, can't make up words. Thanks well, car wash very good. What else must I say, can't make up words. Thanks More

I had problem with the car, the electronics stooped working. They just reset software and didn't find the root cause. They gave me car back without any paper work. I had to ask for service report for working. They just reset software and didn't find the root cause. They gave me car back without any paper work. I had to ask for service report for this job. More

I can’t say enough good things about the Service Department at Arlington Acura in Palatine. I have been taking my cars there for 13 years now. Even though I only drive used cars with lots of mile Department at Arlington Acura in Palatine. I have been taking my cars there for 13 years now. Even though I only drive used cars with lots of miles, they always treat me like I am their #1 VIP Customer. I can always easily get an appt., they’re always super helpful, they always wash my car without me asking. They have a nice waiting room. And, they only do what work needs to be done on my car. I never feel scammed. All of the Service guys are great, but I think I am assigned to Jeremy, and he is always helpful . He likes chocolate chip cookies, so sometimes I drop some off as a little thank you. if my car needs a longer service, they always have a loaner car ready for me, at no charge. A+ service for sure! More

This dealership is fantastic! Their Service Department is always quick and courteous. I cant say enough good things, I have been buying and taking cars there for 16 years. Jeremy Hardman is great. always quick and courteous. I cant say enough good things, I have been buying and taking cars there for 16 years. Jeremy Hardman is great. More

FANTASTIC Customer Service I’ve been coming to this dealer to service my car for over ten years. They never disappoint when it comes to their service. No matter who takes care o I’ve been coming to this dealer to service my car for over ten years. They never disappoint when it comes to their service. No matter who takes care of me, they’re always friendly and efficient. This week Aamer Ali took care of the service I needed and due to a time constraint on my part, he was able to get all of the work done on my car on short notice and within my timeframe. Fantastic job by their entire team. More

Mark is the best! He always explains everything and sends pictures, when needed. I like how he can text when he is working on my car. It makes things very easy. pictures, when needed. I like how he can text when he is working on my car. It makes things very easy. More