Arlington Acura in Palatine

Please be VERY careful with this dealership. I would state not to go to them at all, but if you must then proceed with caution. It was a very long 2 month battle with them that had to be escalated to th state not to go to them at all, but if you must then proceed with caution. It was a very long 2 month battle with them that had to be escalated to the point of getting the Better Business Bureau and the Attorney General involved to find a resolution, which resulted in a return of over $5,000 in shorted and wrongful charges. What went wrong? A lot. 1. They failed to collect enough funds for taxes and registration. I was shorted about $400 in taxes and they fought me on refunding that amount by saying that it was only “county taxes” (county tax only amounts to $84) 2. It took 35 days (I was told it would be 14 days) to get my paperwork and taxes/fees necessary for registration of my car. It was also over a week longer than reported to get my trade in paid off. 3. I was charged almost $2000 for a service that was merely listed as RPF. No explanation anywhere and no evidence of a completed service. I was originally told it was part of the mandated fees. Until I received my paperwork in the mail did I see other language had been scratched out labeling it rust protection. No one told me I was being charged for the service, whatever it is. 4. I was charged $399 for etch fees – Again, I was not informed that this was a service and that I could opt out. 5. After I refinanced the loan more than a month went by before they would refund my GAP insurance and extended warranty, and they did so only after I involved the Attorney General. 6. Communication was extremely poor. The salesman was evasive and unhelpful, and the general manager. was extremely difficult to get in touch with, and slow returning any messages. At one point it took him a month to get back in touch with me. The staff very often had their inboxes too full to leave a message, and when I could leave a message it was difficult to get a return call. 7. They would tell me they had mailed my documentation or refunds but then I looked at the postmarked dates and they were much later than reported. I had to try and contact them frequently for any of this to be done. My advice? Find another dealer. Based on mine and apparently, many others, considering the reviews both here and at the Better Business Bureau. But if you must go there do the following: 1. Take your time and carefully check your paperwork. It doesn’t matter what they say, because they will lie. All that matters is what they put down on paper. 2. If you live outside of Illinois collect information on the true cost of taxes and registration. 3. Do not let them put ANYTHING as an acronym on your contracts. If they do, then request they write it out. 4. If there are any issues don’t expect the management to help you. More

Timely service, courteous, trustworthy, quality work. Ammir was our service advisor for this visit. Outstanding. Jeremy helped with service on another vehicle in the past and was just really good. Ammir was our service advisor for this visit. Outstanding. Jeremy helped with service on another vehicle in the past and was just really good. More

I keep buying Acuras from this dealer because Jeremy in service always makes sure my car is handled perfectly. I have been buying Acuras since 1998 and all of the service people are the best. I need that service always makes sure my car is handled perfectly. I have been buying Acuras since 1998 and all of the service people are the best. I need that kind of piece of mind when I drive 30 thousand miles a year. Thanks to everyone at Accra More

Stress free negotiation, great product knowledge. Made my car purchase easy and enjoyable. No regrets, driving 45 minutes to get what I wanted . Alber made it worth the drive car purchase easy and enjoyable. No regrets, driving 45 minutes to get what I wanted . Alber made it worth the drive More

Mark Neitzke from the service deptment took care of assisting me with my vehicle. Very satisified with his attention, prompt service and advise regarding vehicle. assisting me with my vehicle. Very satisified with his attention, prompt service and advise regarding vehicle. More

The wait was too long, I came for an oil change and as usual they pushed additional services to run up the bill. I like bringing the car back to the dealer but will consider a third party service next tim usual they pushed additional services to run up the bill. I like bringing the car back to the dealer but will consider a third party service next time. More

Sales people to busy at front desk, no other customers in show room. “ You can go look at it yourself, it’s over there.” No other customers in show room. Wearing masks half the time. Half of other service show room. “ You can go look at it yourself, it’s over there.” No other customers in show room. Wearing masks half the time. Half of other service employees not wearing masks as they walk by. Show room looks tired like their employees. More

Top notch service department. These professionals have ALWAYS given me the most reliable advice on servicing all of my Acuras over the years. They perform all of my schedued maintenance so i almost never ALWAYS given me the most reliable advice on servicing all of my Acuras over the years. They perform all of my schedued maintenance so i almost never have any surprises. That kind of piece of mind is priceless when I drive between 25 to 30 thousand miles a year. More

Great service. The technician forgot to install one of the daytime running lightbulbs. Other than that, I was pleased with the speed of service during my visit. the daytime running lightbulbs. Other than that, I was pleased with the speed of service during my visit. More

Arlington Acura in Palatine understood my issues, worked with my schedule, ordered the needed part quickly and made the solution as easy as possible for me. with my schedule, ordered the needed part quickly and made the solution as easy as possible for me. More