Arapahoe Kia

TERRIBLE Customer Experience in Service Department I went to Arapahoe Kia to help figure out why my check engine light had come on my in-warranty Kia that was purchased used at a different dealership. I went to Arapahoe Kia to help figure out why my check engine light had come on my in-warranty Kia that was purchased used at a different dealership. I was astonished at how poorly the appointment went. When I arrived I went over what was going on with the gentleman who greeted me and told him I would be waiting at the shop while they looked it over. He told me to wait in the waiting room. About 45 minutes later a young woman came to get some additional information from me and told me she'd be back as soon as the diagnostic was complete. An hour and a half later I went to find her because no one had updated me and was told my vehicle had not even been seen yet. If you're that far behind and you know the person is waiting you notify them. When I told her I had to leave to pick up my daughter she was rude and snippy "well the person in front of you had an appointment too." I will NEVER be back to this dealership for anything. Stay away from these clowns! More

DO NOT DEAL WITH THIS DEALERSHIP! Worst experience!!! This dealership has provided me with the worst customer service experience I have ever experienced!!! The original sticker price was around $17,900.00 This dealership has provided me with the worst customer service experience I have ever experienced!!! The original sticker price was around $17,900.00 with 6years left on warranty. I put down $7,000 cash toward the vehicle, maintenance and gap insurance. After about 4 months we took it in for its second oil change. The next day the engine knocked and the motor seized. I got a call from the service dept and was told there was heavy sludge in the motor and I needed a new rebuilt motor. I was also told that this was our fault!!! I fought with the warranty dept and explained that we had the vehicle for only a few months and all oil changes were done by the dealership. After some back and forth for a few weeks they finally admitted that it was there fault. The car stayed with them for over 3 weeks. After we got the car back we had alignment issues and holes in the interior that were not there before. I drove the car for about a year and recently it was totaled in an accident (the car is cursed)! I found out I still owed $16,000.00 even after putting $7,000.00 down and the worst part was suddenly THERE WAS NO GAP COVERAGE!!!! I have no car and still owe $2000.00 on it. The dealer refuses to work with me and the customer service continues to be the worst I have ever experienced!!! DO NOT DEAL WITH THIS DEALERSHIP!!! More

Wish I could put negative Was guaranteed I was going to drive home in the car I wanted stating I was pre approved and all I had to do was sign papers. Drove over an hour and h Was guaranteed I was going to drive home in the car I wanted stating I was pre approved and all I had to do was sign papers. Drove over an hour and half in rush hour traffic from Fort Collins to get there drive the car I wanted to buy to only come back to both salesman that were working with me completely disappeared and the sales manager treating me like complete crap. I'm on the process of filing a class action suit against this dealership/dealing Doug for numerous reasons. Do not go to this dealership they are by far the worst. I can't go negative enough on my rating. More

Service Department Does a Fine Job I am on my second Kia lease, I have essentially been going to this dealership for over three years and i have always had positive experiences with bot I am on my second Kia lease, I have essentially been going to this dealership for over three years and i have always had positive experiences with both Harlow and Rick. They are efficient, courteous and easy to work with. More

Sales is ok, but Service sucks I had a good experience with Sales in 2011 when I bought my Kia Soul +. However, SERVICE sucks totally from the reception at the Service consultant I had a good experience with Sales in 2011 when I bought my Kia Soul +. However, SERVICE sucks totally from the reception at the Service consultant's desk to the work done and the pick up of the car. Once you pick up the car after a maintenance service and you realize that only half was done of what was on the checklist and on request you later fill out a survey with a not so good response, you better don't go back again for another service, because the service consultant is pissed and treats you accordingly. My intention was not to go back again to this dealership, but after the $ 1,000.00 bill for the AirCondition system repair that was not done properly (still just blowing warm air) I thought I need to go there again and have it done under warranty. When I made the new appointment, first the consultant said he is booked for 10 days and then he said "I thought you are not coming back". A very inviting remark, rather than apologizing for the lousy work. I have five cars from from different dealerships. This KIA dealer is cancelled from my list. It's the care after the purchase that counts for me and I continue to buy from dealers that treat me well after sales. More

Great buying experience!! We purchased a used Pathfinder from Bailey and the crew here. They were wonderful to us throughout the process. Even though we paid cash, the F & I fo We purchased a used Pathfinder from Bailey and the crew here. They were wonderful to us throughout the process. Even though we paid cash, the F & I folks were great and quick. They have followed up to be sure we are happy with the car. Go see them, they will treat you right!! More

Lazy Crooks! We went to go buy my car out right from the lease. The gentlemen on the phone prior stated it would be fast and take no more than 1 hour. It took ov We went to go buy my car out right from the lease. The gentlemen on the phone prior stated it would be fast and take no more than 1 hour. It took over 2 hours. Peter, the salesman, who was "helping" was rude to us, and kept trying to up sell the maintenance people. Did not even have the decency to hand us the paperwork when we got in and tossed it on the table as if he did not want to be bothered. The finance guy stated the credit union we were using had no branches because I wanted to go and make payments in person. He stated we could only send the payment in. I spoke with the credit union today and not only do they have a branch here in Colorado, but several branches . To top it off we receive a letter from Kia stating we owed a disposition fee of $400 and Wear and Tear damages of over $500. For a vehicle that we were buying?!?!? What the xxxx! I really like my Kia but I will NEVER EVER buy any vehicle again from this place!!!!!!!! Buyer beware. More

Very Helpful! I went to Arapahoe Kia last Saturday to buy a used car. I was greeted immediately by Jim Mullins. I was shown several used cars, and picked a Rio. J I went to Arapahoe Kia last Saturday to buy a used car. I was greeted immediately by Jim Mullins. I was shown several used cars, and picked a Rio. Jim knew everything about the car, it's functions, etc... I was impressed! Although Jim was super busy, he took time with me throughout the purchase process. Things went as smooth as could be! I went to this dealership because my Mom and Dad bought a new Kia Soul there a few months back. They also worked with Jim. They told me they were so pleased with him and the process, even though, like last Saturday with me, they told me he was very busy. BTW, they love the car. Thanks Jim! More

****BEWARE****Scammers**** This place is a joke. My son was trying to trade his car for a 2014 Kia. He was told by salesman that they had a outside buyer to go back to Monument This place is a joke. My son was trying to trade his car for a 2014 Kia. He was told by salesman that they had a outside buyer to go back to Monument and get title the buyer would meet him there. That's suspicious to me. I went back with him. Some guy from the back and the so called manager"Ed" came out and offers us $500. First of all I asked for the manager Ed says your talking to him in a sharp tongue. His story was so wishy washy. Then the addresses we wanted to use for my son's schooling became a issue. He came right out and said make up a address for the extra incentive. WHAT?? They are scammers. We went to Peak Kia ended up getting $3700 for trade credit plus the manager explained at Peak we got a tax trade credit. Apparently the Kia store on Arapahoe road is the bottom of the Kia Dealership in Colorado is how it was explained to us by peak. Very poor management skills for being a Dealin Doug store. Thanks to Peak for the great Payments.$96 less on the Forte. It seems that there is only one or 2 sales personnel at this location. Peak Kia has a full house of customer trained employees. More

For almost two years now, I've taken my vehicle for regular service maintenance to this location, the same location where I bought the vehicle. Be aware that you cannot just drop in for an oil change, regular service maintenance to this location, the same location where I bought the vehicle. Be aware that you cannot just drop in for an oil change, you must schedule an appointment, this is where the fun begins. First you must call the service department and answer all of their questions or schedule an appointment online which is currently a fairly simple process (hasn't always been this way). But, you can wait as long as 5 days before you can "schedule" a simple oil change! Then, when you arrive for your appointment, even though you already answered their questions on the phone or online, they make you sit down in their office while they ask you the same questions all over again, peck on their antiquated computer system and make ridiculous small talk. They type and type as though you're bringing the vehicle in for an overhaul, this process has taken as long as 30 minutes! Then, you wait an hour or more for them to perform the service on your vehicle! To top it off, occasionally, they'll assume I was going to leave the vehicle with them so they could provide the service at their leisure?! Really?! I went through your cumbersome process, made an appointment, listened to your chit chat and relentless typing...please, I beg you...all I want is an oil change!!!! More