Arapahoe Kia

Trade in and purchase Just finished at Arapahoe Kia and working with Braylon Meeks. From the very beginning he was very professional and knowledgeable. He made this deal pl Just finished at Arapahoe Kia and working with Braylon Meeks. From the very beginning he was very professional and knowledgeable. He made this deal pleasant, fast and easy. I would recommend Braylon at Arapahoe Kia anytime More

MY BUYING PROCESS WAS VERY GOOD FIRST OF ALL I WOULD LIKE TO SAY MY SALES LADY LUCY LORI IS OUTSTANDING VERY UPFRONT ABOUT EVERYTHING VERY NICE VERY HELPFUL AND THE SALES MANAGER DUS FIRST OF ALL I WOULD LIKE TO SAY MY SALES LADY LUCY LORI IS OUTSTANDING VERY UPFRONT ABOUT EVERYTHING VERY NICE VERY HELPFUL AND THE SALES MANAGER DUSTIN PEW IS OUTSTANDING AND THE GM ART CRUZ IS A VERY GREAT NICE PERSON OK NOW TO THE FINANCE PERSON EDDIE BROOKS WAS VERY NICE EXPLAINED EVERYTHING STEP BY STEP AND AND SCOTT WILBERS MADE SURE I GOT A GREAT CAR ALONG WITH A GREAT PRICE AND WHAT I COULD AFFOR MY OVERALL EXPERINCE THERE WAS FANTASTIC. More

Horrible Experience Arapahoe Kia gave me the worst experience I've ever had! I was Pre-Approved through my own bank and I was in desperate need of a vehicle. I worked wit Arapahoe Kia gave me the worst experience I've ever had! I was Pre-Approved through my own bank and I was in desperate need of a vehicle. I worked with a lady named Lori Lucy. This was the longest night a person can spend at a dealership without leaving with a car. I spoke with her beforehand and told her exactly what I wanted and what I could afford monthly. I was very open about my credit so there were no surprises. She agreed and sent me options. It was perfect, they had the exact vehicle I wanted. I show up and from the moment we met, I could tell she was in "sales person mode" We sit down I explain I want to use my banks pre-approval and I want trade in my car. I tell her I'm having trouble with the breaks and is there an option for them to have it towed. She says no problem. We test drive the car and come back in for paperwork. She shows me a quote way higher than what was quoted and I had to put a down payment with trade-in. After hours of back and forth the down payment comes down but I'm still not comfortable. She then says how great the car is and that I should go "ask for the money" "miss rent and utilities" "go on the street and beg" at this point most people would leave and I regret that I didn't. In the end I signed for the car and I just needed to bring in paperwork. I was told to come back and the car would be ready to go. I come back and the car is still not ready. I'm told the car needed to be serviced and detailed. I speak with the manager explaining how Lori made it seem the deal had to happen right now. She did not need to keep me there all night if the car was not ready. He apologizes say she was new and did not know. I was not able to get the car until the following week. She calls and say the car is ready and to save time I can email over the paperwork. I send the paperwork around 2pm get to the dealership around 6. I sit down and wait for her to pull the paperwork. After waiting another hour she comes back saying she is unable to print out the paperwork because she cant open the email. While Im in the process of trying to send screenshots from my phone, I ask how come she didn't let me know and I could have brought the hard copies. She mentions the computer is new and she was having issues. After waiting another hour I finally meet with the finance department and he says he cant read the paperwork. I explain I can email it to him but Lori says she couldn't open the email. I try to send it to him and he opens it right up. He mentions she's new. He apologizes says thank you then hands me the keys. I request a copy of the work done then I go to the car. I get in the car and the car is still dirty. Lori acts surprised and did not believe me. I point to spills and sand on the floors and seats. She says to bring it back and it will be detail and I would get a tank of gas. I agree and drive off. But wait... THERE IS NO GAS! Following day Lori reaches out to me about the trade-in. I remind her again she agreed to have the car towed. She responds telling me how expensive towing is and that I needed to "strap on pillows" and get the car there. I speak to the manager about what we agreed and he agree to go get the car. I finally have the jeep thinking I'm done with the dealership. While driving I notice a sound coming from the car so I make an appointment with the service department. I bring the car in and they say the parts that they saaid they replaced were bad parts. Also the car is not safe to drive. They had to order more parts and the process would take another 5 days. I picked up the car and they say its "fixed" A couple days later I get a call saying they did the paperwork wrong. I come back in to fill out new paperwork. He says my warranty was wrong and my payment will have to be larger. This whole process started around Christmas. It is the end of February. I will be taking the car to another service department to prove the car still isn't repaired. I allowed the place to say ridiculous things to me. I regret allowing this place to advantage of me and continue to give me the run around. Now I'm paying way more than I feel the car is worth and I will be getting the car detailed myself. Congrats Kia More

Sales person Lori Lucy is the best, knowledgable and helpful. She helped with our daughter's purchase in the best. The building is modern, clean and inviting. Wou Lori Lucy is the best, knowledgable and helpful. She helped with our daughter's purchase in the best. The building is modern, clean and inviting. Would recommend Arspahoe Kia. More

Bought 2 cars seamlessly I worked with Joe Mullins to purchase a 2018 Kia Sportage and 2015 Kia Optima. I walked in, provided my budget, and was provided a list of cars that f I worked with Joe Mullins to purchase a 2018 Kia Sportage and 2015 Kia Optima. I walked in, provided my budget, and was provided a list of cars that fit my specifications. We were able to quickly discuss all cars outlined, and ended up test driving 2 really quickly, before deciding. The ONLY downside to my experience was the wait time. We were at the dealership for over 4 hours on a Saturday. I understand there's elements outside of their control, but that was tough. Also, the 2015 Optima had a missing antenna and misalignment when purchased. 1 week later, had a new laser cut smart key, alignment, antenna installed, and a car wash without question. Alot of the negative reviews I've read seems to be ignorance driven... just do your research, and be smart about your situation. They don't force you to sign anything... More

HORRIBLE experience!!! I have never had a worse car buying experience! I was robbed by Nathan and in the used car sales department. Every bad thing I had ever heard about I have never had a worse car buying experience! I was robbed by Nathan and in the used car sales department. Every bad thing I had ever heard about car dealers was manifested in this experience. The"hybrid," 2015 KIA Optima I bought gets 12-24 mpg on average in the city. I asked to return the car 2 weeks after buying it and my request was ignored. I was charged 1,200 over agreed upon price, but when I tried to request this to be fixed, the only thing I heard about from the sales department was getting the title for my trade in, which they gave me $1000 for my beloved Audi A4 2006, which got much better gas milage than the new 2015 KIA I just bought. An absolutely horrible experience, start to finish. I also want to say that I really detest the warrantee department, and the fact that they have you sign most all the documents before they show you the final price of the car. I loathe the fact that after a long day of negotiating you then have to drive to a different location and wait, to actually buy the car, and then undergo another negotiation process. REALLY a SCAM. Stay away!!! More

Big Thank you to Braylon I just bought a new Stinger from Braylon and he was amazing. He was extremely helpful, super knowledgeable, and very attentive. Braylon made the car b I just bought a new Stinger from Braylon and he was amazing. He was extremely helpful, super knowledgeable, and very attentive. Braylon made the car buying experience easy and hassle free. If you’re in the market for a new car, Braylon makes Arapahoe Kia worth the visit and purchase! More

Service Department Took vehicle in for a recall and came home with two other items broke on my vehicle. Took another week to get car back in and they only admitted to br Took vehicle in for a recall and came home with two other items broke on my vehicle. Took another week to get car back in and they only admitted to breaking one and then wanted to charge $500 for the other broken piece that was not broke before they worked on my vehicle! Asked to speak with service manager and they couldn’t find anyone for me to talk to! More

Poor Experience with manager Nathan Soroka I am extremely frustrated by my interactions with sales manager Nathan Soroka. I have leased 5 Kias from a different delearship and always had great s I am extremely frustrated by my interactions with sales manager Nathan Soroka. I have leased 5 Kias from a different delearship and always had great service. I contact Arapahoe Kia to discuss an early lease termination in conjunction with a new lease. I was told that I had three payments remaining and the dealership gave me a check to pay the three remaining payments. I contacted the dealership after a few weeks went by when we received a bill from Kia Finance for 4 payments rather than three. I contacted the salesman and got the runaround for a few weeks with no real answer. I escalated the situation and got a call from Nathan Soroka saying he was the manager. He immediately said that they will not be paying the difference and said I owe Kia finance and he is not sure why I am calling the dealership. I explained the situation and he said he does not understand why people try to blame others instead of just looking in the mirror. He said I told the sales guy that there were 3 payments remaining and now I am just trying to get out of it. He cut me off everytime I talked and when I asked why he said because he doesn't understand why I contacted them about it, it's between me and Kia Finance. I understand if they don't feel they owe this money, however the issue is with the customer service from this manager. I asked Nathan why he would treat a potential future customer(I have had 5 Kia leases and will need a new car in 3 years) this way, and he said because he was done with the conversation and he then hung up on me. I did not raise my voice one time and did not use any inappropriate language and he was the much more aggressive and unprofessional party to the conversation. It is very frustrating that they got commission they did not deserve off me. More

Amazing customer service joe was amazing and took care of me. all the other dealerships I looked at were just in a hurry to get me in. I was sick when I first started looking joe was amazing and took care of me. all the other dealerships I looked at were just in a hurry to get me in. I was sick when I first started looking and joe was patient and answered all my questions and helped me find a great car. he made me feel comfortable and find a good choice as this was my first car purchase!! I recommend this dealership as they all seemed to actually care about customer service which is hard to find now a days!!! More