Arapahoe Kia

Arapahoe Kia service department is highly competent and fairly priced. Once the rep you are assigned to knows you’re there, the service is professional, friendly and communicative. My only complaint is tha fairly priced. Once the rep you are assigned to knows you’re there, the service is professional, friendly and communicative. My only complaint is that it takes a while to be acknowledged when you arrive. The layout of the service department lobby is such that the front two reps are most visible and have direct line of sight to the newly arrived customer. If those two are busy with another customer, it’s hard to make eye contact with the others. There are no name plates on the desks so you can’t easily find the rep you made the appointment with. And the reps on the left side as you walk in seem to pay zero attention to the in-person customers. They are constantly either on the phone or buried in their computer screens. Having worked in customer service and retail environments for many years, I know how simple and easy it is to acknowledge a new customer and signal they are seen - even when you’re busy. It makes the wait time more tolerable for the customer and shows respect. I’m crediting the poor greeting to the lobby’s physical environment, but really the full staff should pay more attention to customers upon arrival. Otherwise, you feel unimportant and it sets the tone for the very long wait ahead of you for the service appointment. More

Bought the car from here and Taking it for servicing from past 4 years. Quick Suggestion, if the car repair is taking more than 2 days please offer loaner. past 4 years. Quick Suggestion, if the car repair is taking more than 2 days please offer loaner. More

They were very efficient and kept me informed on timing and all that needed to be done. They were very friendly and extremely helpful! and all that needed to be done. They were very friendly and extremely helpful! More

I love my new Kia EV6! !!!! Please ask for Alina! She is super helpful, kind and thoughtful. She will even answer my questions after I purchased the car and is very respo !!!! Please ask for Alina! She is super helpful, kind and thoughtful. She will even answer my questions after I purchased the car and is very responsive. It's the best customer service I have ever received period. I got a great deal and have well taken care of. Derek in finance made the buying process fun. I felt that he really cared about me and not about selling me. I will never buy a car from anywhere else. More

Had some issues with taking off tires from my wheels . .. Took longer than expected. But Will took care of it collaborating with Discount Tires. Also appreciate Will coming into office on his day off on .. Took longer than expected. But Will took care of it collaborating with Discount Tires. Also appreciate Will coming into office on his day off on Saturday to make sure the job is done. More

My first interaction when I arrived and pulled in the bay, was not the best. All the times I have brought my vehicles there, I have been greeted at my car, asked what I was bringing it in for and picture bay, was not the best. All the times I have brought my vehicles there, I have been greeted at my car, asked what I was bringing it in for and pictures take of my car with the IPAD. Then I am walked in to the desk. This time I was standing on the side of my car waiting and watching as other patrons, that had pulled in after me, were being greeted and taken inside. Finally after standing there a while one of the technicians that was walking by told me to go on inside to any one of the desks and someone will help me. Why was I not greeted like the other patrons and how I am accustom? Once I went inside I was checked in, etc. Other than that, it was a pleasant and smooth process. I got a ride home and back to the shop. Good communication on the progress of my service. Updated on what had been done and checked, and my car brought around for me to leave. I was informed that the necessary part for the recall was not in but was ordered. I received a text today notifying me that the part was in and I can schedule for the repair. More