Morgann Hines

Alex was awesome! She Kept me informed on what was going on with my vehicle! She Kept me informed on what was going on with my vehicle! More

by BJONES587 Verified Customer Verified Customer

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This was a recall and fix of HUD and display. The recall was done quickly. The problem with the HUD lead them down research of software patches when it thurned out to be the physical connection The recall was done quickly. The problem with the HUD lead them down research of software patches when it thurned out to be the physical connection of a cable. I am very pleased that everything is working again. More

by KELEVEMORE Verified Customer Verified Customer

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Great service all around. Everyone was extremely helpful and I’m very happy about my purchase! Everyone was extremely helpful and I’m very happy about my purchase! More

by MEHRDOD1 Verified Customer Verified Customer

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The service team was efficient, communicative, and helpful. My vehicle was completed on time, and the experience was smooth. helpful. My vehicle was completed on time, and the experience was smooth. More

by RPUTTMANN7211 Verified Customer Verified Customer

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Easy to schedule and get work done. That’s all I got to say now. That’s all I got to say now. More

by BYRAN.TERRY Verified Customer Verified Customer

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My latest visit to Kia was very disappointing. They quoted me 1.5 hours for my oil change, which I had an appointment for. It had been 2.25 hours and I had not heard anything. When I went to ask f They quoted me 1.5 hours for my oil change, which I had an appointment for. It had been 2.25 hours and I had not heard anything. When I went to ask for an update, they told me it was already done but no one had contacted me. The woman at this desk then said to her self “is no one working?” Kia had also provided me with a list of service items to consider. I got a second opinion and was told that Kia had not reinstalled my air filters appropriately and that they had tried to sell me on rear brakes that absolutely did not changing. Super bummed about this experience overall. More

by SBUSHLACK Verified Customer Verified Customer

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The service was excellent. There was no delay in servicing my car and fixing the problems I reported. There was no delay in servicing my car and fixing the problems I reported. More

by BHGEORGE Verified Customer Verified Customer

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Brought in the car at the scheduled time. 10:30am, at 3:30 PM the car was untouched. The phone numbers doesn’t work, you can never get to an actual person. That stupid Pam AI is absolutely no 10:30am, at 3:30 PM the car was untouched. The phone numbers doesn’t work, you can never get to an actual person. That stupid Pam AI is absolutely not helping for absolutely anything. Can’t schedule, can’t transfer. The online app is not allowing schedules (they lifted their shoulders when i told them that). I tried texting the rep and asked him about the status, barely responded, told him i’m finishing work in 30 minutes, had to wait for an additional hour for his reply/excuse. Brought a mailed in coupon that was $25, at payment time, they applied $10 only because “that’s the inly one i have in the system”, despite taking and keeping my $25 coupon. This was the last time doing it here More

by RAMSET Verified Customer Verified Customer

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The service rep Peter was very accommodating and helpful! Work was done in time and great service! Work was done in time and great service! More

by VAMSHI7979 Verified Customer Verified Customer

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First experience was a positive one. Brought our carnival in for 3 recalls. They were courteous when i dropped it off, and it was finished right when they said it would be. Brought our carnival in for 3 recalls. They were courteous when i dropped it off, and it was finished right when they said it would be. More

by JD Verified Customer Verified Customer

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