Morgann Hines

They were able to get those done in a timely manner. The staff was very courteous timely on changes. Also sent me pictures of items that probably need replaced and explanation of what they were overall The staff was very courteous timely on changes. Also sent me pictures of items that probably need replaced and explanation of what they were overall great customer service and appreciate the bill. Need to get in and get out. More

by LOGUETR Verified Customer Verified Customer

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Good shop donuts and drinks usually a car wash. Now on alert for text messages and email regarding additional services. 2% charge on credit card payments at registers. Noted Sunbelt financing if a Now on alert for text messages and email regarding additional services. 2% charge on credit card payments at registers. Noted Sunbelt financing if approved. . More

by TOMBEE86BLEU9 Verified Customer Verified Customer

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I would like to share my experience during the first scheduled maintenance service for my Kia vehicle, which I purchased just three months ago. I visited the dealership for the 5,000-mile maintenance scheduled maintenance service for my Kia vehicle, which I purchased just three months ago. I visited the dealership for the 5,000-mile maintenance service, which included an oil change and a tire rotation that I additionally requested. However, I was surprised that upon arrival, no one asked me about the vehicle’s performance, any potential issues, or any changes I might have noticed during these first few months of ownership. During my visit, I reported several issues with the vehicle: loss of power, the seat heating system not activating through the app, and, most concerning, problems with the driver’s and passenger’s seat belts. In response, the service representative informed me that I would need to schedule a separate appointment to have these issues inspected and that the vehicle would need to remain at the dealership for three to four days just for the diagnostic evaluation. I was also told that they were extremely busy and that, if I preferred, I could look for another Kia dealership to perform the inspection. Additionally, after the oil change and tire rotation were completed, I was not provided with any explanation or information regarding the results of the 5,000-mile inspection that was supposedly performed. I believe that, considering this is a practically brand-new vehicle with only three months of use, there should be a greater commitment to customer service, especially when concerns related to the vehicle’s performance and safety are reported. I want to emphasize that the issues involving the loss of power and, particularly, the malfunctioning driver’s and passenger’s seat belts should be treated as a priority, as they involve essential safety components that directly affect the safety of the vehicle and its occupants. I find it concerning that, when issues of this nature are reported, no timely evaluation is offered and there appears to be little interest in determining whether the vehicle is safe to drive. I understand that a dealership may have a busy schedule. However, I believe that suggesting a customer seek assistance at another dealership, rather than offering a solution or appropriate follow-up, does not reflect the level of service and support I expected from Kia. My dissatisfaction is not limited to the maintenance service itself, but primarily concerns the lack of communication, attention, and willingness to address the issues I reported. As a customer who recently purchased a brand-new vehicle from this brand, I expected a much more thorough, professional, and attentive service experience, with a stronger commitment to my safety and satisfaction. I am not asking for special treatment. I am simply expecting the level of attention and priority that should be given when potential safety-related defects are reported, especially when those issues could compromise the safety of the people traveling in the vehicle. More

by ESTEBAN Verified Customer Verified Customer

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This service department is amazing. I will never take my Kia anywhere else. Everyone here listens and takes great care of you. I will never take my Kia anywhere else. Everyone here listens and takes great care of you. More

by IFERMCGILL29 Verified Customer Verified Customer

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Really great people that work here. Efficient and fair. I will continue to purchase vehicles here and would recommend to anyone looking for a kia Efficient and fair. I will continue to purchase vehicles here and would recommend to anyone looking for a kia More

by C.P.LAVEs Verified Customer Verified Customer

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Overall it was a great experience. I just wished they remembered to replace my windshield wipers. I asked several times and they agreed but then I guess forgot. I wasn’t charged or any I just wished they remembered to replace my windshield wipers. I asked several times and they agreed but then I guess forgot. I wasn’t charged or anything but as a busy mom of 3 having to make a separate appointment just for that is a little annoying. All in all, friendly service and did the major items on the list and included a one way lift when I didn’t have a ride. So just a minor annoyance. More

by AIMARTIN243 Verified Customer Verified Customer

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Came to do tire rotation and 3 recalls. Waited for 3hours and they were able to address all of it. However when I got in my car the tire sensor was not reset and I am not so sure the tires Waited for 3hours and they were able to address all of it. However when I got in my car the tire sensor was not reset and I am not so sure the tires were actually rotated. After driving for a little, the sensors detected tire pressure for two left tires at 39, while the other side two times were left off at 31 as they were when I brought the car. Had to go to discount tires to fix all 4 tires. Have to give a shout to the customer service rep. She was great. More

by J Verified Customer Verified Customer

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Upon check-in I was told I would receive a phone call when service was complete. By 6:30PM I heard nothing so called the service number only to get voice mail. The next morning I realized a text was se when service was complete. By 6:30PM I heard nothing so called the service number only to get voice mail. The next morning I realized a text was sent advising me service was complete. I was expecting a phone call, not a text. Communication is so important on these matters. As a result I was unexpectedly without a car for the evening. A phone call not a text please. More

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They have always done a great job. ..very professional and curious Always done one time ..very professional and curious Always done one time More

by CATIEJOE1964 Verified Customer Verified Customer

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They were very efficient and kept me informed on timing and all that needed to be done. They were very friendly and extremely helpful! and all that needed to be done. They were very friendly and extremely helpful! More

by CINDYVANDY85 Verified Customer Verified Customer

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