Morgann Hines
Morgann Hines at Arapahoe Kia

Morgann Hines | Page 2

Customer Relations Manager

Arapahoe Kia

9400 East Arapahoe Road
Greenwood, CO 80112

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4.6
455 Reviews

Dealership Experience

4 yrs, 6 mos

4.6

455 Reviews

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455 Reviews of Morgann Hines

October 01, 2026

Dealership Rating
Employee Rating

My car needed to have an oil change and tire rotation on our car. The service advisors were knowledgeable and courteous! I had questions about future maintenance. All of my questions were answered! More

by PAULMALANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 01, 2026

Arapahoe Kia responded

Hi Paul! Thank you for choosing Arapahoe KIA and sharing your five-star feedback about our service team! We hope your car continues to run smoothly, and we look forward to seeing you down the road! Safe travels!

October 01, 2026

Dealership Rating
Employee Rating

Everything went smooth and easy. There were no up sales just did the job. Everyone was polite and explained the process clearly. More

by DERRICKD.PAYTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Courtney Goodgain

Oct 01, 2026

Arapahoe Kia responded

Thank you for sharing your experience with us, Derrick! We're glad to hear everything went smoothly. We appreciate your business and look forward to seeing you again at Arapahoe KIA!

September 30, 2026

Dealership Rating
Employee Rating

Car is fine, but have an issue with dealership on Arapahoe. Once I made the purchase and we agreed to include roof racks in deal, Sales agent Mason didn't respond to numerous calls and texts regardin More

by PNTN23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Courtney Goodgain , Mason, Jared

September 27, 2026

Dealership Rating
Employee Rating

Service has always been excellent and very accommodating with my schedule. Easy to vall and make an appointment and they communicate without the day with me. More

by Diane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 28, 2026

Arapahoe Kia responded

Hi Diane, we are so glad that our team has provided excellent service and accommodated your schedule. We look forward to assisting you in the future at Arapahoe KIA. See you next time!

September 25, 2026

Dealership Rating
Employee Rating

Good and timely professional service once you get your appointment scheduled. Good communication and good facilities if you’re going to wait for your vehicle. More

by MANI3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Courtney Goodgain

Sep 28, 2026

Arapahoe Kia responded

Thank you for sharing your experience, Mani! We appreciate your business and hope to see you again at Arapahoe KIA. Safe travels!

September 15, 2026

Dealership Rating
Employee Rating

They made it very easy to buy the vehicle we wanted at a good price. The Sales person was good and the Finance Manager was great! We returned the next to buy wheel locks and they installed them for free More

by CHRISDEWAYNEEASLEY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 16, 2026

Arapahoe Kia responded

Thank you for choosing Arapahoe Kia and for sharing your experience with our team! We are thrilled to hear that our sales and finance teams made your purchase smooth and hassle-free. We appreciate your business and we hope to welcome you back again down the road. Safe travels!

September 12, 2026

Dealership Rating
Employee Rating

Prompt appointment response and reporting when vehicle work was complete. All representatives were courteous and professional. More

by JAYANDNAY
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Courtney Goodgain

Sep 13, 2026

Arapahoe Kia responded

Thank you for choosing Arapahoe KIA and for sharing this incredible feedback about your service experience! We hope to welcome you back next time! Have a great day.

September 10, 2026

Dealership Rating
Employee Rating

If I could put less than one star I would. They overcharged my AND never disclosed a credit card transaction fee. When I questioned the charge I was told on TWO occasions that the service mana More

by Happysantafeowner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Courtney Goodgain

Sep 11, 2026

Arapahoe Kia responded

We strive to be upfront about our costs and fees, and I apologize for any miscommunication regarding the credit card transaction charge. Additionally, I am disappointed that your calls were not returned, as we never intend to leave our customers feeling unsupported. Please feel free to contact me directly if you would like to discuss your concerns further. Thank you, Joel Garbe - Sales Manager - jgarbe@coloradokia.com

September 08, 2026

Dealership Rating
Employee Rating

Long wait times, expensive service, crowded, not much room in the wait area, and uber links tend to not work. More

by C.MEADOWS85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Courtney Goodgain

September 04, 2026

Dealership Rating
Employee Rating

Super friendly, professional staff in the service department. Great communication through out the entire process. More

by WICKED_FLAV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Courtney Goodgain

Sep 04, 2026

Arapahoe Kia responded

We're thrilled to hear you had such a positive experience with our team! Thank you for choosing Arapahoe Kia and for sharing your support of our Service Department. We hope to welcome you back in the future!

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