Arapahoe Kia

Rob Paine in the Service Dept. was able to address my concerns with my Kia Sportage on a potential warranty issue. We had to wait for Kia’s verdict. In the meantime Rob was underst was able to address my concerns with my Kia Sportage on a potential warranty issue. We had to wait for Kia’s verdict. In the meantime Rob was understanding of my situation with the Sportage in the Service Dept. More

In the middle of December, our car wouldn’t start, so we had it towed to the dealership. We called them to let them know it was there. We were told it would be a two week wait, before they could look at it. had it towed to the dealership. We called them to let them know it was there. We were told it would be a two week wait, before they could look at it. Given COVID/employee issues, we were willing to wait. We called back after 2.5 weeks because we didn’t hear anything. We were told it would be another 2 weeks before anyone could look at it. We were understanding, and decided to wait. Well, 2.5 weeks later we received a call from the dealership that some cars on the lot were broken into, ours included! They are refusing to claim it on their insurance. They are insisting we use ours, which we have a $1k deductible and of course rates will go up. Their reasoning is that when we dropped it off we signed that they are not reliable. We reminded them, we didn’t sign anything because it was towed. They then claimed it was a verbal agreement, if it’s towed. I’m so disappointed because they will not work with us despite the fact that we were so patient when they had our car for a month without looking at it. Plus, it’s ironic that now that we need our car damaged fixed, they’ll make money off of this (it’s not drivable). BTW-we have two of the same make cars and have used this dealership to service both cars for just about four years. More

I won’t write each detail of my only experience with this dealership, but I will say your time and money is better spent at Peak Kia. The parts department here is ridiculous. I just got a new Kia from somewh dealership, but I will say your time and money is better spent at Peak Kia. The parts department here is ridiculous. I just got a new Kia from somewhere else and planned to do all servicing here, but not anymore. Terrible, terrible customer service. More

Had a phenomenal experience at Arapahoe Kia. From Sales, to Finance, to my most recent service experience. I worked with Carlos Jones in Sales and he was low pressure and really helped me find the vehicle t to Finance, to my most recent service experience. I worked with Carlos Jones in Sales and he was low pressure and really helped me find the vehicle that suited both my needs and budget. I was shocked by how pleasant the experience was in Finance as well. No pressure, lots of info and they were willing to work with me on getting protection in a budget I had. The service department is no exception to this great experience. Quick for the oil change and lots of great extras (especially the coffee machine, YUM) Arapahoe Kia has become my new Go-to! More

Insulting offer for trade in. Purchased 5 cars from two of their dealerships. 'Loyalty', is not in their dictionary. "Boiler Plate' excuses. After getting the attention of their upper management, their of their dealerships. 'Loyalty', is not in their dictionary. "Boiler Plate' excuses. After getting the attention of their upper management, their response(s) were laughable. Even sent 'certified letter' to the all knowing sage, 'dealin' doug'; still no answer after 2 weeks. More

I bought a car 1 week ago with them. The car was showing a message saying it needed to check the brakes. Before buying I asked them to check it. They called me and said the car was ready. I took the car and a message saying it needed to check the brakes. Before buying I asked them to check it. They called me and said the car was ready. I took the car and 1 day after the same message appeared. I went back there and they said they would check and call me. Now they're ignoring me. They don't answer my email and don't answer me. The car's Bluetooth doesn't work either. I only have the car for 1 week, they told me that the car was in order, they even gave me a document saying that everything was working More