Ancira Nissan

My husband and I are from the Rio Grande Valley and we first delt with Albert by phone. We told him what we were looking for and he was eager to assit. The offer the dealership was advetising was hard t first delt with Albert by phone. We told him what we were looking for and he was eager to assit. The offer the dealership was advetising was hard to refuse, therefore Albert convinced us to make the 4 1/2 hour trip to San Antonio. We had our reservations about going over there; thinking that maybe when we got there he would tell us..."Well, we just sold the last one." but that was not the case Let me tell you that he was very easy to work with and yes, the vehicle he mentioned was there on the lot. We did not feel pressured at any time and he was not trying to sell us something that we did not want. He knew what we wanted and how much we wanted to spend on it and he made it happen for us. Of course, we went back and forth with offers (lol) but at the end we bought what we wanted, at the price we wanted, and left very pleased. Thanks Albert! By the way, keep smiling and keep up the good job. More

My daughter purchased a Nissan Murano awhile back and paid full asking price for same. She didn't haggle over the price so it was a perfect transaction for Ancira. When she took delivery however, the sal paid full asking price for same. She didn't haggle over the price so it was a perfect transaction for Ancira. When she took delivery however, the salesman told her she would have to "purchase" the keychain remote. She has an infant and it is very inconvenient not to have this. This is very bad customer service and no way to influence customers in my opinion. We will not be returning to this dealership or any other Ancira dealership. More

We had a great experience working with Sippy to find the car that was right for our family. We were able to get exactly the car we wanted and a great deal on our trade! Going into the dealership to buy a car that was right for our family. We were able to get exactly the car we wanted and a great deal on our trade! Going into the dealership to buy a new car is always an apprehensive experience but Sippy made it easy! More

We purchased a brand new 2008 Altima from Ancira in May 2008. That Altima (which we have finally gotten rid of...) was the 12th vehicle that I have purchased and the absolute BIGGEST LEMON I have ever bou 2008. That Altima (which we have finally gotten rid of...) was the 12th vehicle that I have purchased and the absolute BIGGEST LEMON I have ever bought/driven! During the year and a half we owned that car, we had it in for service almost a dozen times. The transmission was horrible - Ancira replaced the transmission totally as well as several sensors in the engine that affect transmission performance, but could never seem to work the "bugs" out of it. The transmission had a very pronounced "stutter" when starting from a stop and very poor transition between speeds. Junk. The passenger airbag light (displaying that the passenger airbag was turned "OFF") would illuminate constantly despite a passenger occupying the passenger seat (and yes... the passenger weighed far more than the minimum weight required to activate the seat sensor to turn the airbag "ON"). Ancira replaced the seat bottom as well as other circuitry, but the airbag problem persisted - a HUGE SAFETY issue! After several returns for service, we had finally had enough with this piece of junk car and I asked to speak to a sales manager regarding a "customer good-will" trade-in of this Altima for a different vehicle. I spoke to the sales manager and told him that I was not looking for anything "free" - just a reasonable trade-in offer for this car that they had sold to us - due to all of the problems we had experienced with it. I was going to buy another vehicle from Ancira if they could get me a reasonable trade-in offer for the junk they sold us. Again - not asking for anything "free" - just reasonable customer good-will on their behalf. We looked at a couple of different options and that specific day, they didn't have anything that met our requirements, so I was handed the sales manager's business card and was told that they would get what we needed and that he would call me in no less than 72 hours with a deal. 72 hours came and went with no return call, so I called them back... I was then told that they would not be willing to extend a reasonable offer for their junk that they sold us and they were not going to work a deal with us at this time. I have A-1 credit (780+ score) and the next day, I went and traded the Altima in at a significant loss for a fully-loaded 2010 GMC Yukon 4x4. My purchasing power was no factor in this equation - the EXTREMELY POOR customer service given by Ancira and their unwillingness to stand behind their product was entirely to blame for this whole scenario. All we expected was a quality product at a reasonable price and for Ancira to stand behind their product that they sold to us. We will NEVER purchase another vehicle from the Ancira Auto Group, nor purchase another Nissan vehicle again - ever! They simply do NOT stand behind their products. ***** Follow-Up ***** I received a follow-up email from Ronda French, VP & GM for Ancira Nissan due to my review on this site. I then followed up with a phone call and spoke with her personally regarding this issue. I have received a full admission of error on Ancira's behalf as well as a full apology. I also received her personal guarantee that an error such as this would never happen again on Ancira's behalf in future business dealings. While I am not able to delete this review due to the lack of a delete option on DealerRater.com, I wanted to ensure that this follow-up action was properly documented on my review. More