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Ancira Nissan
San Antonio, TX
6,411 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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6,411 Reviews of Ancira Nissan
December 16, 2010
Our experience with Ancira has been very good. I would highly recommend Albert as a salesman. He was a delight to work with and did everything he could to make the purchase as pleasant as possible. The highly recommend Albert as a salesman. He was a delight to work with and did everything he could to make the purchase as pleasant as possible. The dealership appears to be very well equipped and well managed. More
by bdellis
Employees Worked With
Albert M.
December 12, 2010
After a series of disappointing dealership experiences,I came upon ancira.com.Within minutes of searching their inventory & requesting a quote I was contacted by an Ancira Nissan Internet Sales Rep.The day came upon ancira.com.Within minutes of searching their inventory & requesting a quote I was contacted by an Ancira Nissan Internet Sales Rep.The day I came in to shop for my new car I was immediately greeted with a friendly smile.The sales rep I was expecting to meet was unable to be there that morning but made sure someone was readily available to assist me.This was by far the best customer service experience I've had while shopping for a new car.Fernando was great;knowledgeable,understanding and friendly.I drove off in a 2011 Sentra which I absolutely love.Jimmy in finance was very thorough,swift and cordial.I most definitely recommend Ancira Nissan to anyone who is looking for a great customer service experience, reasonalbe pricing, and friendly staff. More
by cyn04
Employees Worked With
Fernando, Mark and Jimmy
November 30, 2010
Recently the Ancira Nissan service department performed Recently the Ancira Nissan service department performed service on the 2010 Nissan Xterra which I had purchased there. I am pleased with the service Recently the Ancira Nissan service department performed service on the 2010 Nissan Xterra which I had purchased there. I am pleased with the service that I receive there. Service Consultant Christina Thomas is an excellent service advisor at Ancira. Her professional approach, friendly smile and genuine interest in the maintenance of my vehicle have reassured me that I will always receive competent service there. I am very pleased to have her as my Service Consultant. Joseph More
by april30
Employees Worked With
1
August 20, 2010
I was in a hit & run accident on Wednesday and the damage accessed as total loss on Friday. I was still devastated from the wreck dealing with issues and concerns & now had to look for new car. I did extensi accessed as total loss on Friday. I was still devastated from the wreck dealing with issues and concerns & now had to look for new car. I did extensive research and went to several dealers on Saturday to look at models and pricing. I knew Ancira was having a huge sale on Sunday. On Sunday I prayed before I went for a good sales person whth lots of patience. It was pretty crazy lots of people & did not know where to park. A nice man came over helped me park (this was to be the person I prayed for, Chris Ahmad.) From the start Chris was professional, courteous, and actually listened to why I was there and what I wanted. It was a sweltering hot day yet Chris perservered showing me many cars & test driving various cars. I never once felt pressured by Chris. We went inside and Chris made a small chart to help me make a decison and do a process of elimination. I finally decided on a Nissan Rogue 2010 in Phampton White. We talked about pricing and felt the price was vary fair. The car was ordered and on was on the lot by that Monday. I have bought several cars in my life time and this was by far the most pleasant experience. Thank you Chris for your tireless patience you are a real asset to Ancira. I have a new car I absolutly love. I have aready recommended this dealership to several people. All the staff was friendly & pleasant including General Sales Manager David Roth who thaked me for my sale and talked to me for a while afer the sale. Way to go Ancira! . More
by Marilynl46
Employees Worked With
1
July 04, 2010
freddy and olivarri had great service.. when i told them what i was looking for they showed me a few models and i fell in love with them. they showed me everything i needed to know about the car and alot of what i was looking for they showed me a few models and i fell in love with them. they showed me everything i needed to know about the car and alot of the features of the car! if they didnt tell me i would have no idea what they were they alose explained alot of ways of payments that made it better for me and i greatly appreciate that! they showed me a great first car for myself and i cant thank them enough. they gave me really good service and made me feel like family! thank you mercedes More
by mercedes1991
Employees Worked With
freddy apolinar and sipriano olivarri
June 21, 2010
The recent purchase of my new Maxima from Ancira Nissan was the most satisfactory auto purchase experience I have ever had. Without exception, every employee we encountered was friendly, courteous and pro was the most satisfactory auto purchase experience I have ever had. Without exception, every employee we encountered was friendly, courteous and professional. Everyone was responsive to our requests, handled our purchase process expediently, and created an experience that reflected their genuine appreciation of our business. I will definitely refer anyone I encounter who is shopping for a new or used auto to Ancira Nissan. They work hard to satify their customers, and my experience was so satisfying that I plan to purchase all my future vehicles from Ancira Nissan. More
by unfugg
Employees Worked With
Sipriano Olivarri, David Roth, Ronda French
June 15, 2010
On May 26 I contacted Ancira thru their website and inquired about a car I was interested in. I received a reply the following morning advising me that the car I was interested had been sold but that inquired about a car I was interested in. I received a reply the following morning advising me that the car I was interested had been sold but that they were expecting more in the following week and to check back then. The following day I received an email from the internet department advising me that although they did not have the trim of the car I was looking for in stock, they had just announced a $4000 off MSRP sale for the Memorial Day weekend. I could upgrade the trim and after the discount would only be paying about $200 more than the car I had originally inquired about. It was a good deal and I was very interested. I went to the dealership that afternoon and the person I went to see was not there. They did not know when he would be back so they had someone else show me the car. I took it out for a test drive and loved everything about the car except for the pinstripe. Unfortunately this was the only one in the color I was looking for. I told them to please let me know when they got more in. The salesman tried telling me that the painted on pinstripe could be removed with a solvent. I’m no paint expert but I was pretty sure that taking a solvent to a car is not only going to remove the pinstripe but will also do some damage to the paint. He INSISTED that it would not damage the paint. He said “let’s get you in that car and we’ll remove that pinstripe for you”. There was no “let us remove the pinstripe and show you. If you aren’t satisfied, you don’t have to purchase it”. Of course they never offered that because they knew it would damage the car. On Memorial Day he calls again to see if I’m still interested in the car. I told him again I was not interested but to let me know when more cars came in. Then he tried to get me to buy a used car. While I was trying to tell him that I was not interested and that my current car was fine he hung up on me. Later that day I received an email from the internet department. They had done some research and found two cars they had coming in sometime in June in the color I requested. They emailed me the stock numbers of both cars including the options that each had and said to let them know which one I was interested in and they would set it aside for me when it came in so that it didn’t get pinstriped. I let them know which one I wanted and sat back and waited for it to come in. This past Friday, (June 11) I received a call from the sales department (not the internet department who said they would hold the car for me) to let me know that my car had come in the night before. After several phone conversations, the price was negotiated and appointment was made to work out the final details. Five minutes before I was set to leave I received a call from the salesman wanting to clarify which car I wanted. Huh? Didn’t we just negotiate a price on the car? He and the guy in the internet department couldn’t agree which car it was that I wanted. Once he determined which car it was that I wanted he informed me that it had already been pinstriped. I told him thank you and to let me know when they got one in the way I had requested. I left my home for the afternoon and when I returned that evening I had a message to call him. I returned his call at 8:00pm and it seems that the guy in the internet department who hadn’t a clue as to which car I wanted at 1:00pm suddenly realized at 2:30pm that he HAD set the car aside and there was NO pinstripe. He wanted me to come down there that evening and get the car. Not buying a single word he said I told him I had plans. Before I called them out on it I went down there Saturday (they are closed Saturday) and found the car. I wanted to be able to tell them I saw the car and saw the damage. It was the only car in the trim and color that I wanted and it matched the stock number of the car that was supposed to have been set aside for me and the stock number that he told me had been pinstriped. I guess they never counted on me stopping by and checking out the car. Sure enough, the car was covered in wax dust and the area where the pinstripe had been was covered in tiny scratches (from trying to wax it out) that should not be on a brand new car AND there was a discoloration to the paint….just like I said there would be. I went home and sent an email to the salesmen, the sales manager and the general manager. The only person I ever heard from was the new car salesman. He wanted to know if I was still interested in purchasing a Nissan. I told him yes but not from Ancira. He acted as though he had no clue as to what was going on so I let him have it. He tried to tell me the car was never in the area where I told him I found it. When I told him it was the correct car and that the stock number matched the one we had discussed over the phone he said thank you and hung up. I’m not sure if this is how they treat all of their customers or just women but they need to wake up. Needles to say, I won't be buying a car from Ancira. More
by sanantoniocarshopper
Employees Worked With
Arturo in new car sales and Tim in internet sales
June 11, 2010
I cannot begin to say how awesome the Ancira Nissan team is. I saw a price advertised online and went to check out the car. Sure enough, the super low-priced car "had just been sold earlier today". I was 10 is. I saw a price advertised online and went to check out the car. Sure enough, the super low-priced car "had just been sold earlier today". I was 100% sure it was just the same old sales tactic, but decided to give them a chance. I am so glad that I did. I told them I would purchase a car if they gave me a GREAT deal, and I can honestly say they delivered! In the end, I purchased a new Nissan Altima 2.5 S for a price that could not be beat. I know it couldn't be beat because I called every other Nissan dealer in town. No one, neither World Car Nissan nor Gunn Nissan, could meet Ancira's price. The other dealer's couldn't even believe that they would sell me a car at that price! Sip took amazing care of me through the entire process. Communication was great, he never called and harassed me between visits, Freddy bent over backwards to get me the price that I wanted to pay, and Jimmy was very laid back and honest with financing (no pressure). Overall, the entire sales team treated me with respect and remained patient with me even though I went in as a skeptic and will admit I was a bit difficult. This is my second vehicle from Ancira Nissan and I would whole heartedly recommend my friends and family to them. When it comes time to buy my next Altima, Ancira will be number one on my list. Sincerely, Lynette More
by stealofadeal
Employees Worked With
Sipriano 'Sip' Olivarri, Jimmy Guerra, Alfred 'Freddy' Apolinar
June 10, 2010
My experience at Ancira Nissan was an excellent one due to great customer service. I am very satisfied with my decision to buy a new vehicle from Ancira Nissan, again the customer service was awesome. I wi to great customer service. I am very satisfied with my decision to buy a new vehicle from Ancira Nissan, again the customer service was awesome. I will definately recommend the dealership and Sipriano to anyone who is looking to buy a vehicle. More
by jessmendoza
Employees Worked With
Sipriano Olivarri III, Ruben Rodriguez
May 21, 2010
I have to say that I had a very good experience with Ancira Nissan. My salesman Mickey Davila was very attentive and explained everything in detail. He worked with me and not against me. He was the firs Ancira Nissan. My salesman Mickey Davila was very attentive and explained everything in detail. He worked with me and not against me. He was the first person I saw when a co-worker and I went to Ancira Nissan to look at the 370z's on my lunch break. As my coworker at in the car, I got out to look at the 370z. When I looked up, I saw a Mickey Davila walking towards me within 2 mins. I was impressed. Mickey was friendly and explained features about the 370z to me. The next thing I know he got the key to the 370z that I was admiring and he let me drive it with him on the passengers side. I owned and traded my 350z and was familiar with the z's line of cars. Mickey let me get the feel of the car as if it were mine. All within reason of course. I was sold and loved everything about the car. Mickey and I went back to the dealership and we talked about my 2007 350z trade in. He introduced me to another young man by the name of Alfredo Apolinar. He also is a stand up guy. He looked over my trade in and test drove it. He was very knowledgable and friendly. While driving my 350z, he let me go along. I told him to drive it like they were designed to be driven. On the back private street he accelerated to check out the car, and I can tell he knew what is expected of these Z's... Whoo hooo!!. My 2007 San Marino Blue 350z was babied and well taken care of and I respected the trade in price that I was given after a few back and forths to come up with a good trade in agreement. After Mickey completed his paperwork, he took me over to the finance dept and I talked to George who is also a definite asset to Ancira Nissan. He took the time out to explain the costs and recommended the Warranty/ Lo-jack and Wheel Protection. Being a car enthusiast myself and the 370z being my midlife crisis new sportscar, I appreciated his knowledge and demeanor. My wife came to the dealership and was equally impressed by all three guys that I mentioned. Mickey and Alfredo, I work an unpopular type of customer service, but I do know that your can do attitude, competence and friendliness to all people will take you a long way. Its not how you look, its who you are and what your willing to buy. George you already know!!! Thanks guys!! I truly appreciate it!!!I love my new car!!! More
by booboo1343
Employees Worked With
Mickey Davila, Alfredo Apolinar & George in the Finance Dept.
