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Ancira Nissan
San Antonio, TX
6,415 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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6,415 Reviews of Ancira Nissan
December 28, 2010
We had a great experience working with Sippy to find the car that was right for our family. We were able to get exactly the car we wanted and a great deal on our trade! Going into the dealership to buy a car that was right for our family. We were able to get exactly the car we wanted and a great deal on our trade! Going into the dealership to buy a new car is always an apprehensive experience but Sippy made it easy! More
by ericahallam
Employees Worked With
Sipriano Olivarri
December 27, 2010
The sales team worked very hard to find a deal that met my needs. Together we were able to mitigate every issue that arose during the process, and I was able to get a new car at a very reasonable price. T my needs. Together we were able to mitigate every issue that arose during the process, and I was able to get a new car at a very reasonable price. The financing deptartnebt neotiated with me to make the extended warranty affordable for my budget. More
by AEL
Employees Worked With
Sipriano Olivarri, Randy Moon, Freddy Apolinar
December 17, 2010
A couple of months ago, I visited Ancira and spoke with Jaime Gonzalez to see if he had any used Maximas. He did not but said that he would call if something comes in. A few weeks ago Jaime did call and Jaime Gonzalez to see if he had any used Maximas. He did not but said that he would call if something comes in. A few weeks ago Jaime did call and said he had two possibles. I waited too long to come in and they were sold when I arrived; however, Jaime suggested I look at a loaded '07 Altima, which had just arrived. Jaime continually kept me posted as to its cleaning and repairs to see and drive when completed. I bought it with add repairs needed, including a new windshield through Jaime and his boss. Jaime kept me posted as promised. He found me a glovebox manual and is getting the 2nd key. Jaime's dedicated service and attention to details is outstanding. Thank you........ More
by tmathieu1
Employees Worked With
Jaime Gonzalez
December 17, 2010
We purchased a brand new 2008 Altima from Ancira in May 2008. That Altima (which we have finally gotten rid of...) was the 12th vehicle that I have purchased and the absolute BIGGEST LEMON I have ever bou 2008. That Altima (which we have finally gotten rid of...) was the 12th vehicle that I have purchased and the absolute BIGGEST LEMON I have ever bought/driven! During the year and a half we owned that car, we had it in for service almost a dozen times. The transmission was horrible - Ancira replaced the transmission totally as well as several sensors in the engine that affect transmission performance, but could never seem to work the "bugs" out of it. The transmission had a very pronounced "stutter" when starting from a stop and very poor transition between speeds. Junk. The passenger airbag light (displaying that the passenger airbag was turned "OFF") would illuminate constantly despite a passenger occupying the passenger seat (and yes... the passenger weighed far more than the minimum weight required to activate the seat sensor to turn the airbag "ON"). Ancira replaced the seat bottom as well as other circuitry, but the airbag problem persisted - a HUGE SAFETY issue! After several returns for service, we had finally had enough with this piece of junk car and I asked to speak to a sales manager regarding a "customer good-will" trade-in of this Altima for a different vehicle. I spoke to the sales manager and told him that I was not looking for anything "free" - just a reasonable trade-in offer for this car that they had sold to us - due to all of the problems we had experienced with it. I was going to buy another vehicle from Ancira if they could get me a reasonable trade-in offer for the junk they sold us. Again - not asking for anything "free" - just reasonable customer good-will on their behalf. We looked at a couple of different options and that specific day, they didn't have anything that met our requirements, so I was handed the sales manager's business card and was told that they would get what we needed and that he would call me in no less than 72 hours with a deal. 72 hours came and went with no return call, so I called them back... I was then told that they would not be willing to extend a reasonable offer for their junk that they sold us and they were not going to work a deal with us at this time. I have A-1 credit (780+ score) and the next day, I went and traded the Altima in at a significant loss for a fully-loaded 2010 GMC Yukon 4x4. My purchasing power was no factor in this equation - the EXTREMELY POOR customer service given by Ancira and their unwillingness to stand behind their product was entirely to blame for this whole scenario. All we expected was a quality product at a reasonable price and for Ancira to stand behind their product that they sold to us. We will NEVER purchase another vehicle from the Ancira Auto Group, nor purchase another Nissan vehicle again - ever! They simply do NOT stand behind their products. ***** Follow-Up ***** I received a follow-up email from Ronda French, VP & GM for Ancira Nissan due to my review on this site. I then followed up with a phone call and spoke with her personally regarding this issue. I have received a full admission of error on Ancira's behalf as well as a full apology. I also received her personal guarantee that an error such as this would never happen again on Ancira's behalf in future business dealings. While I am not able to delete this review due to the lack of a delete option on DealerRater.com, I wanted to ensure that this follow-up action was properly documented on my review. More
by unsatisfiedAnciracustomer
Employees Worked With
Ronda French
December 16, 2010
Our experience with Ancira has been very good. I would highly recommend Albert as a salesman. He was a delight to work with and did everything he could to make the purchase as pleasant as possible. The highly recommend Albert as a salesman. He was a delight to work with and did everything he could to make the purchase as pleasant as possible. The dealership appears to be very well equipped and well managed. More
by bdellis
Employees Worked With
Albert M.
December 12, 2010
After a series of disappointing dealership experiences,I came upon ancira.com.Within minutes of searching their inventory & requesting a quote I was contacted by an Ancira Nissan Internet Sales Rep.The day came upon ancira.com.Within minutes of searching their inventory & requesting a quote I was contacted by an Ancira Nissan Internet Sales Rep.The day I came in to shop for my new car I was immediately greeted with a friendly smile.The sales rep I was expecting to meet was unable to be there that morning but made sure someone was readily available to assist me.This was by far the best customer service experience I've had while shopping for a new car.Fernando was great;knowledgeable,understanding and friendly.I drove off in a 2011 Sentra which I absolutely love.Jimmy in finance was very thorough,swift and cordial.I most definitely recommend Ancira Nissan to anyone who is looking for a great customer service experience, reasonalbe pricing, and friendly staff. More
by cyn04
Employees Worked With
Fernando, Mark and Jimmy
November 30, 2010
Recently the Ancira Nissan service department performed Recently the Ancira Nissan service department performed service on the 2010 Nissan Xterra which I had purchased there. I am pleased with the service Recently the Ancira Nissan service department performed service on the 2010 Nissan Xterra which I had purchased there. I am pleased with the service that I receive there. Service Consultant Christina Thomas is an excellent service advisor at Ancira. Her professional approach, friendly smile and genuine interest in the maintenance of my vehicle have reassured me that I will always receive competent service there. I am very pleased to have her as my Service Consultant. Joseph More
by april30
Employees Worked With
1
August 20, 2010
I was in a hit & run accident on Wednesday and the damage accessed as total loss on Friday. I was still devastated from the wreck dealing with issues and concerns & now had to look for new car. I did extensi accessed as total loss on Friday. I was still devastated from the wreck dealing with issues and concerns & now had to look for new car. I did extensive research and went to several dealers on Saturday to look at models and pricing. I knew Ancira was having a huge sale on Sunday. On Sunday I prayed before I went for a good sales person whth lots of patience. It was pretty crazy lots of people & did not know where to park. A nice man came over helped me park (this was to be the person I prayed for, Chris Ahmad.) From the start Chris was professional, courteous, and actually listened to why I was there and what I wanted. It was a sweltering hot day yet Chris perservered showing me many cars & test driving various cars. I never once felt pressured by Chris. We went inside and Chris made a small chart to help me make a decison and do a process of elimination. I finally decided on a Nissan Rogue 2010 in Phampton White. We talked about pricing and felt the price was vary fair. The car was ordered and on was on the lot by that Monday. I have bought several cars in my life time and this was by far the most pleasant experience. Thank you Chris for your tireless patience you are a real asset to Ancira. I have a new car I absolutly love. I have aready recommended this dealership to several people. All the staff was friendly & pleasant including General Sales Manager David Roth who thaked me for my sale and talked to me for a while afer the sale. Way to go Ancira! . More
by Marilynl46
Employees Worked With
1
July 04, 2010
freddy and olivarri had great service.. when i told them what i was looking for they showed me a few models and i fell in love with them. they showed me everything i needed to know about the car and alot of what i was looking for they showed me a few models and i fell in love with them. they showed me everything i needed to know about the car and alot of the features of the car! if they didnt tell me i would have no idea what they were they alose explained alot of ways of payments that made it better for me and i greatly appreciate that! they showed me a great first car for myself and i cant thank them enough. they gave me really good service and made me feel like family! thank you mercedes More
by mercedes1991
Employees Worked With
freddy apolinar and sipriano olivarri
June 21, 2010
The recent purchase of my new Maxima from Ancira Nissan was the most satisfactory auto purchase experience I have ever had. Without exception, every employee we encountered was friendly, courteous and pro was the most satisfactory auto purchase experience I have ever had. Without exception, every employee we encountered was friendly, courteous and professional. Everyone was responsive to our requests, handled our purchase process expediently, and created an experience that reflected their genuine appreciation of our business. I will definitely refer anyone I encounter who is shopping for a new or used auto to Ancira Nissan. They work hard to satify their customers, and my experience was so satisfying that I plan to purchase all my future vehicles from Ancira Nissan. More
by unfugg
Employees Worked With
Sipriano Olivarri, David Roth, Ronda French
