All American Ford in Paramus

From purchasing my new vehicle or making sure I have a comfortable stay while getting my car serviced. Curtis has always been just a phone call away if I ever have a question. comfortable stay while getting my car serviced. Curtis has always been just a phone call away if I ever have a question. More

This was my second car from All American Ford in Paramus and second time getting a car through John "JJ" Petrillo. Working with JJ was great, I was in and out of the dealership with my 2014 Fusion in less and second time getting a car through John "JJ" Petrillo. Working with JJ was great, I was in and out of the dealership with my 2014 Fusion in less than 3 hours! If you need a new Ford, go see JJ Petrillo at All American Ford. He'll take care of you. More

In January of 2013 I purchased a Ford Fusion. I was very happy with my salesman JJ. My husband decided to trade in his Toyota truck and I said "Lets go see JJ" We described what we were interested in and he happy with my salesman JJ. My husband decided to trade in his Toyota truck and I said "Lets go see JJ" We described what we were interested in and he found just the right Escape. I am just thrilled with it. JJ once again gave us a very good deal and we left very satisfied. Anyone interested in exceptional service...Go see JJ. More

I had a great experience at this dealership. The salesman was curteous and professional. I got the car I wanted at a great price. I will definitely buy there again! salesman was curteous and professional. I got the car I wanted at a great price. I will definitely buy there again! More

I came in to buy a car for my daughter. Jose was very helpful and showed me the Fiesta I was interested in for her. He also showed me some certified used cars that I liked better. He answered all my que helpful and showed me the Fiesta I was interested in for her. He also showed me some certified used cars that I liked better. He answered all my questions and was very patient with me. (I asked many questions) In the end, we ended up getting a fiesta right from the showroom. My daughter was ecstatic with joy. Jose made sure to show us all the perks in the car, synced her cell fone to the car, and made sure we left with a full tank of gas. My best experience ever. I will come back next week with my boss, because I know he is interested in getting a car too. More

Both Steve and JJ were a nice as could be and incredibly helpful. JJ went out of his way to ensure I was happy and had the exact Vehicle I wanted. And Steve worked with me and knew where I wanted to be an helpful. JJ went out of his way to ensure I was happy and had the exact Vehicle I wanted. And Steve worked with me and knew where I wanted to be and I was more than happy with the numbers he came back with. I was in and out with my new vehicle in less than 24 hours, it was a very good experience and I would absolutely recommend All American Ford of Paramus to everyone in my family and all of my friends. GREAT JOB! THANK YOU!!!! More

I bought my car in August of 2013 and the night before I was going in to pick it up was told it would be ready when I came in. I arrived and it was not even there. It took 5 hours to get my car. I called wh was going in to pick it up was told it would be ready when I came in. I arrived and it was not even there. It took 5 hours to get my car. I called when got home to let them I forgot my prescription sunglasses in my trade in car and they supposedly never found them. I contacted them 5 days before my temp plates were to expire and they said I would have them in time. Guess what I missed 3 days of work because they did not get my plates to me in time and the temp plates expired. They still have not addressed my issues as of 12/31/13. I expected 3 days of work pay reimbursed to me at the least. Steer clear of this dealership! More

I am giving this rating to J. J. Petrillo because he was very helpful to me in selecting my new car. He has been helping me lease new cars for over 20 years. The day I leased it he provided me with breakfas very helpful to me in selecting my new car. He has been helping me lease new cars for over 20 years. The day I leased it he provided me with breakfast and lunch. He is one of your best sales men in your dealership. Jack Neunhoffer More

I would definitely recommend this dealership. Everyone was so kind and courteous, even ones I wasn't working with directly! My sales consultant Pat Payne listened to what I wanted in a car and what I coul was so kind and courteous, even ones I wasn't working with directly! My sales consultant Pat Payne listened to what I wanted in a car and what I could afford and made it happen for me. I came in with no intention of leaving with my car that day but after speaking with Pat and Jim Payne, I know I made the right decision by signing those papers! They made me feel important and at home, offering me water, coffee and popcorn. Pat did not try to rush me or pressure me into making a decision I was not ready for, which is hard to come by when shopping for cars. All American Ford in Paramus is a GREAT car buying experience and I highly recommend it. More

All American Ford in Paramus is one of the most disorganized and flat out dishonest car dealerships I have ever encountered. I bought a car 3 weeks ago and they were not even able to organize the disorganized and flat out dishonest car dealerships I have ever encountered. I bought a car 3 weeks ago and they were not even able to organize the plates before the temporary plates expired! When I called to complain about it, the manager promised me that he would get back to me which he did not even bother to do. Both the salesman as well as the manager basically kept telling me that I have to just wait - WITHOUT EVEN APOLOGIZING. So here I am with a brand new car and I am unable to drive it. I was then told that our plates would be there on Monday and that the sales person would "personally go to the DMV" if they were not - only to be told on that they were STILL not ready. He flat out LIED to me. In addition to this, they left out a few documents on signing day, and I was forced to come back to the dealership at a later time. Even on signing day, the purchase document for my car, with my VIN number was listed at double the price. Even signing the documents when we came to pick up the car took over 2 hours when there were no other people in the dealership. I have bought numerous Nissans, a Toyota and an Infiniti in before, and I have NEVER experienced a slower, more frustrating experience. The guys at Ford Paramus are no better than seedy used car salesmen - they will lie to your face and not even apologize when you catch their lies. I would HIGHLY discourage dealing with them. More