All American Ford in Paramus

Beware this dealership refuses to warranty new vehicles I purchased a brand new 2016 ford mustang from All American on Feb 29 2016. When i went to pick up the vehicle the rear molding was cracked they repl I purchased a brand new 2016 ford mustang from All American on Feb 29 2016. When i went to pick up the vehicle the rear molding was cracked they replaced the trunk after we waited for 3 hours. thats what service said. I picked up car on Friday night after 8pm. The car sat on my driveway until the following Friday, the drivers side mirror we noticed was loose, worked but loose.I sent my son down to all american on that Friday. Dan the service manager stated that it would not be under warranty he was not sure how it happened, because there were no marks to indicate it was hit, but he said probably someone leaned on it, Probably impossible because it sat for a week with the drivers side closer to lawn so no reason to be leaned on, unless that happened at the dealership. They wanted to sell us a new mirror on a car with 100 miles on it!!!I spoke to dan myself, who was unhelpful, rude, and really did not seem to know anything. My salesman was more then helpful, he tried to speak to GM but he refused to help. So i took it to body shop, and when he opened up the door he found the bolts holding mirror on were stripped and someone put glue on to hold. He did what he could so that we could drive the car but my mirror should of been replaced. You do not treat customers as they treated us. It was a brand new car and they should of done whatever to make it right, they did not. Watch if you bring car to dealer for warranty work they try to get out of it, unprofessional and Dan is unhelpful!! Atleast we were told Dan was the service manager by Dan, not sure if that is the truth either!!! More

Here even a Manager's word is worthless This place took what should of been a happy and exciting time for me and my family and did nothing less then turn it to dirt! I purchased a used car f This place took what should of been a happy and exciting time for me and my family and did nothing less then turn it to dirt! I purchased a used car from Patrick Le Strange, sales person and Steve Plunkett, Sales MANAGER and it has turned into a nite mare! $23000.00 car I can't even drive!!! 4 shot rotors and a rear differential that needs to be fixed. Was promised Tuesday, then Wednesday, then Thursday and then "ok ok, I'll call you first thing in the morning and we will get this taken care of because that's not the way we do business! From the mouth of Steve Plunkett! Friday came and went, Saturday, I call 3 times and leave voice mails. Unbelievable that a business with the Ford name on it could and would do this. Easily the worst car buying experience I've ever had. Go look on yelp for real reviews of All American ford Paramus, I will be contacting Ford company first thing Monday morning and The BBB. you've been warned people. Truly a unreal experience! STAY AWAY. Many other Ford dealers to choose from. Good Luck! More

Couldn't be happier My salesman, JJ Petrillo made me feel comfortable from the second I met him. He was very professional, yet also very personable. Alex Smithlin from th My salesman, JJ Petrillo made me feel comfortable from the second I met him. He was very professional, yet also very personable. Alex Smithlin from the finance department jumped through hoops in order to make sure the deal got done. I would definitely do business with these two guys again. More

Amazing experience with JJ, Patrick, & Dominic No ones better than JJ, Patrick, & Dominic. All quality and straight forward guys. I would highly recommend going to All American in Paramus for you No ones better than JJ, Patrick, & Dominic. All quality and straight forward guys. I would highly recommend going to All American in Paramus for your next car. More

Way to go JJ Petrillo and Dominick!! JJ...you are the best!! Once again no obstacle was too large and you always found a way to make things work out. There should be more salesmen with yo JJ...you are the best!! Once again no obstacle was too large and you always found a way to make things work out. There should be more salesmen with your ability and understanding. Great job!! Karen and Tony Lione, Emerson NJ More

All American Ford Paramus My experience was nothing less than perfect. From the time I walked in until the signing, every single person I dealt with was outstanding. My husban My experience was nothing less than perfect. From the time I walked in until the signing, every single person I dealt with was outstanding. My husband was rushed to the hospital and my sales consultant even came there so we could get the papers signed ...His name is Patrick LeStrange and his service was better than excellent. He went above & beyond what I had ever expected, I am a customer for life! More

My experience at All American Ford. Boris Valencia conducts himself in a very professional manner. His honesty and courteous behavior made my wife and I very comfortable. This is the 3 v Boris Valencia conducts himself in a very professional manner. His honesty and courteous behavior made my wife and I very comfortable. This is the 3 vehicle we have leased from All American Ford using Boris as our sales representative. We look forward to dealing with him in the future. I would highly recommend him to anyone who may be interested in purchasing a Ford. THANK YOU BORIS! More

Boris Very friendly and willing to work the the customer, extremely knowledgeable and honest. Made my wife and I feel extremely comfortable. Id recommend Bo Very friendly and willing to work the the customer, extremely knowledgeable and honest. Made my wife and I feel extremely comfortable. Id recommend Boris to anyone. More

Excellent customer service experience Curtis is without a doubt the most pleasant car salesman I have ever dealt with. This was my fifth car purchased/leased with him during the last ten y Curtis is without a doubt the most pleasant car salesman I have ever dealt with. This was my fifth car purchased/leased with him during the last ten years. I would never go to any other dealership!! Alex the FI guy was also extraordinary - very thorough in explanations yet very quick to process us so we could get on with our day. :). Have and will continue to recommend friends and family to All American Paramus. J Nolan More

Great sales experience Patrick made a very difficult decision easy. He was very knowledgeable, patient, thorough and helpful. When I drove off the lot, I knew I made the rig Patrick made a very difficult decision easy. He was very knowledgeable, patient, thorough and helpful. When I drove off the lot, I knew I made the right decision. He really took his time to explain the different packages and then afterwards went through all the features in the car. More