All American Ford in Old Bridge

Horrible service A few years ago I had a horrible experience here.. figured I would give them a second chance what probably wasn’t my best ideas. Everything went okay A few years ago I had a horrible experience here.. figured I would give them a second chance what probably wasn’t my best ideas. Everything went okay when buying the car until I went to the finance department where they tagged on a extra $100 on to my payment what was a “accident apparently”. Now I need to bring in my car for a warranty issue and it’s been going on for 4 months now with nobody calling me back More

Best customer service very welcoming Great customer service.. very welcoming steven and scott were both amazing. I recommend anyone would be greatly taken care of. Very clean and organize Great customer service.. very welcoming steven and scott were both amazing. I recommend anyone would be greatly taken care of. Very clean and organized as well. More

Waste of time They didn’t care what I was looking for that day, just what they wanted to get rid of. They spent two hours trying to talk me into a two month old loa They didn’t care what I was looking for that day, just what they wanted to get rid of. They spent two hours trying to talk me into a two month old loaner car that already had 2000 miles on it. I was clear in what I wanted, and wasn’t shown it as an option. Every sentence contradicted the previous one.. and ultimately I left. Ridiculous waste of time. More

Hot you over the head This was the worst buying experience in my life!! This dealer will try to wear you out and take you for as much as they can. Do not ! Do not shop This was the worst buying experience in my life!! This dealer will try to wear you out and take you for as much as they can. Do not ! Do not shop here! More

Fixing my car due to an accident Awesome service could not of asked for a better experience. Pat is a great guy who runs the auto body shop would recommend to anyone Awesome service could not of asked for a better experience. Pat is a great guy who runs the auto body shop would recommend to anyone More

Not sure where to start - service ? I was looking around for a very dependable car for my daughter who was just turning 17. I purchased a 2013 Ford Escape in excellent condition from a I was looking around for a very dependable car for my daughter who was just turning 17. I purchased a 2013 Ford Escape in excellent condition from a private party. I personally drove the car for 2 months when I got it and then it was time to turn it over to her. The car was great for the time I had it until I brought it in to All American for service. I brought it to them on Sept 13, 2017 because I wanted it completely checked out and "detailed" - which, they did very well, and the tire was not responding 100% to the steering wheel. They said it need tie- rods so I told them I needed the car 100% for my daughters safety and paid $842.67 on this visit. I paid, they gave me the keys and said its perfect. The very next day after I gave the car to my daughter, she called me , the car was shaking to the point where she did not know what was wrong. I drove all the way home from work to pick her up, I drove the car home where it had a violent shake the whole way home . Here is where my problem starts, I brought the car back to All American be cause the car did not do this anytime before I brought it to them - they kept it about a week, then I believe his name was "Matt: called me and said the car needed 2 rear axles and a front axle. I told him the car was fine until I brought it to them the first time, he said no worries, it is a $1200 repair but , then he called me by the wrong name , and said Mr. Howe, it is covered under your -some type of warranty the original owner had, and it would only cost me $150 , then he realized I was not the original owner, it gets better , I asked for some type of discount since the car was perfectly fine before then, he said he asked management and they said no, so I had no choice , my 17 year old daughter is driving this car. He told me he ordered the arts, they were backordered and it would take about 5 weeks to get them. As soon as they come in he would call me. Time went by and I called in, I spoke to I believe a "Jennifer" who told me Matt was no longer there and also the parts were never ordered. Now I have a big problem, totally lost my trust in this dealer, sounds like they were trying to get over on me, then it gets worse , I brought the car to another Ford Dealer who told me the axles were fine but they said they thought it was the driveshaft, another $1100 later, the problem is still not fixed. Now I do not know what to do, I have no more $$ . my daughter cannot drive the car in its current condition and all I know is that I was driving the car for two months and it was perfectly fine before I brought it to All American. More

New Service Center... Bad Service Overall my experience was poor after years of loyalty to this service center there performance in customer service has dropped dramatically. I'm consi Overall my experience was poor after years of loyalty to this service center there performance in customer service has dropped dramatically. I'm considering finding a new location. More