All American Ford in Old Bridge

Ford F-150 frozen door latch After a recall still not latching in cold weather Bring it back Still not working Sent me a letter for recall follow up Can’t get me another F15 After a recall still not latching in cold weather Bring it back Still not working Sent me a letter for recall follow up Can’t get me another F150 loaner truck Don’t expect much You won’t get let down More

Damaged 4x4 I had an issue with the 4x4 on my new 2017 Ford f250. At first I was told that the piece needed would only be in by late December, but this was not I had an issue with the 4x4 on my new 2017 Ford f250. At first I was told that the piece needed would only be in by late December, but this was not convenient for me as I needed my truck ASAP. Rachel Curry and Michael Barlotta at All American Ford were able to assist me in getting the issue resolved sooner than expected. They were courteous, helpful, and made sure I was satisfied with my experience. Thank You! -B.C. More

A family woned dealerships ford, subaru 0 stars A (ford, Subaru) joint dealership of a family leaders which has no leadership and no one to complain about something or someone, I bought a 0 stars A (ford, Subaru) joint dealership of a family leaders which has no leadership and no one to complain about something or someone, I bought a car in cash from Subaru and they made me pay in ford and it had a small problem that they said, They fixed it but it wasn’t and then they said that they owe me and it took them about three months to fix it and it wasn’t fixed by them, they had to fix it with Toyota dealership because they couldn’t find the issue. They really give me hard time, every time they were calling me that the car is fixed but it wasn’t fixed, and one day they give me a loaner without a contact and then they called me that the car is fixed so when I checked it again it wasn’t fixed so I said you have to fix it inside of lining so they called me to bring the loaner back within a hour or they will report as a stolen and i was inside there dealership but I didn’t want to give them the loaner keys because the car was not fixed so then they called the cops on me when they came they made the report and said to me to take the car to an individual Machinic and I took it to the Toyota and they said explained to them so again they took the car from me and sent my car to Toyota and the last process sending my car to Toyota took like one month just to put the axel. Please don’t waste your time and money going to dealerships like these which even doesn’t have a personal to look over your problems. The stuff behaves very badly I do have all the documentation and the police report and also some voice mails too but they have deleted the text messages through their system and also they made me delete the feedback from the all American ford fb page and now I am unable to give feedback on that page More

Never going there again Took my car there 3 times for the brakes and they said nothing was wrong with them wrong I took it else where and they said 4 screws were missing out Took my car there 3 times for the brakes and they said nothing was wrong with them wrong I took it else where and they said 4 screws were missing out of the back drums and was a dangerous to drive and had to keep it I called service manager it took him 3 days to call me back told me he was going to talk to someone and call me back never heard anything else that was in April it now Aug More

blown motor they blow up my motor.and perfect running bus.on a recall. they trying to Blame me.for poor maintance .after bus was there last 2 weeks and never sai they blow up my motor.and perfect running bus.on a recall. they trying to Blame me.for poor maintance .after bus was there last 2 weeks and never said Any thing geting with motor toll they blow it up.stay there answer way 16 grand get you a New motor with 3 year garuarante..what a joke they dont stand by there stuff.when we buy some New bus and tow trucks .we Will take business elsewhere More

made a fair deal after some issues, they called me to work out a deal,hoping to come to end with my issue,keep you updated,on my experience from all american after some issues, they called me to work out a deal,hoping to come to end with my issue,keep you updated,on my experience from all american More

Horrible Took my car there 3 times to get the brakes fix they told me nothing was wrong with them they were wrong then I took it to another Ford dealer and the Took my car there 3 times to get the brakes fix they told me nothing was wrong with them they were wrong then I took it to another Ford dealer and they told me 4 bolts where missing and it was very dangerous to drive like that then I called it took chris 2 weeks to get around to call me then he said I will talk to the service manager and get back to me and I am still waiting I will never go there again and i don't recommend anyone else either they have no idea what they are doing. More

THE WORST EXPERIENCE So on April 30, 2018 in the evening I purchased a brand new 2018 ford Explorer Sport from All American mainly because I had a great experience at this So on April 30, 2018 in the evening I purchased a brand new 2018 ford Explorer Sport from All American mainly because I had a great experience at this dealership from purchasing my previous Explorer so hey why not right ? Well the next day I noticed that my brand new truck had paint chips on the tailgate, left bumper and front right fender and under the hood so I call my salesman Steve who tells me to call service .... I call service they can't get my truck in there until May 14th disappointed but ok so I drop said BRAND NEW Truck off at dealership they customer service call who was super sweet says well it may take a few weeks we are short handed?????? but I'll let you know now I am a lil mad I already waited 2 weeks for the appointment. Welllll they have my BRAND NEW truck for 2 weeks I look over the truck to check and make sure it is taken care of ya know they did have it for two weeks right NOPE NOT AT ALL so I go inside have to wait , now i'm pissed beyond pissed I get my customer service girl again super sweet and I felt horrible but she was the one in front of me and OH BTW I also called to speak to Service Mgr Nick 2x never called me back Pat eventually returned my call yup its fixed well no it was not!!!!! After having my car 2 weeks they only fixed the tailgate not the spots next to the tailgate not the spots on the fender noooooo so now we are at Memorial day weekend and I have two pups so Brooke trying to do her best to satisfy me well we can come to you on Tuesday and switch your truck with another Loaner (which by the way was another story) Well now YET AGAIN I AM INCONVIENIENCED Not Brookes fault BUT NOW I AM REALLY PISSED.... call sales person he was off i'll check into it tomorrow and have the manager call you in the morning (Saturday) well i'm still waiting for that call NEVER Happened AWESOME CUSTOMER SERVICE NOT!!!! so Tuesday May 29th comes I bring my truck back in for round 2 get another loaner this one was clean thankfully I ask how long will truck take now to fix the other spots ?? well on Tuesday May 29th at 5:06 pm I get a text stating she spoke with Sales and showed them the spots so we are going to repaint the entire quarter panel for you and the fender as well.............................. I say its all going to match perfectly right and how long will it take (MIND YOU I HAVENT MADE 1 PYMT YET DUE THE 30TH) she responds with yes and she was going to get together with the body shop manager pat and service manager pat first thing in the morning to get a more accurate time frame YEAH ok still waiting for a response from that text as well and today is Wednesday June 6, 2018, so today at 1:17 I finally get communication from them via text again stating just touching base with me and letting me know they are expecting to have my BRAND NEW EXPLORER back to me by the middle of next week and thanking me for my patience !!!!!!!!!!!!!!!!! So I have only had possession of my BRAND NEW TRUCK that now has had the paint compromised a total of 17 days and 1st payment later and ALL AMERICAN FORD HAS HAD MY TRUCK FOR TIME THAN I HAVE. NEEDLESS TO SAY I WILL NOT RECOMMEND THEM TO ANYONE AFTER THIS AND OUR FAMILY IS BIG ON FORDS I WILL GO SOMEPLACE ELSE THEIR MANAGEMENT TEAM NEEDS SERIOUS TRAINING IN CUSTOMER SERVICE and their Customer Service personnel directly are good but not all things can be handled by them. There has not been one ounce of remorse from the management team or any compensation other than the loaners they give you and the first one I received I had to clean it was filthy I AM NOT A HAPPY ALL AMERICAN FORD CUSTOMER !!!!!!!!!!!!!!!!!!!!!!!!!!!! Cathy Carroll Old Bridge, NJ More

Horrible Worked wil sales person Ali and internet person Erin . Both were horrible. Have one month left on my ford lease neither of them had interest in helpi Worked wil sales person Ali and internet person Erin . Both were horrible. Have one month left on my ford lease neither of them had interest in helping me out. After numerous emails phone calls and visits I’m glad to say I had a different dealer help me out and get another ford. It’s a shame dealer few minutes away treated local customer so poorly. Save your save a hustle and avoid this place More

Horrible service A few years ago I had a horrible experience here.. figured I would give them a second chance what probably wasn’t my best ideas. Everything went okay A few years ago I had a horrible experience here.. figured I would give them a second chance what probably wasn’t my best ideas. Everything went okay when buying the car until I went to the finance department where they tagged on a extra $100 on to my payment what was a “accident apparently”. Now I need to bring in my car for a warranty issue and it’s been going on for 4 months now with nobody calling me back More