Acura of Peabody

I wanted to give them good rating but I can't due the awful experience I'm going through right now. I was hesitant about going to this dealer as I bought my first car at Acura of Boston. We originall awful experience I'm going through right now. I was hesitant about going to this dealer as I bought my first car at Acura of Boston. We originally wanted a 2010 Acura RDX. On 01/13/2013, we went to test drive it. We met George Sprague. He's a nice guy. Keeping it real. We went for a test drive. The acceleration is not as smooth as I thought it would be. So we put $500 security to hold on to the car. My impression of the service at that time was good. But I do feel like his Manager, this guy was kinda pressuring us to put the security deposit. Demanding tone we gotta get pay for something. It's not my obligation to have to pay. Nevertheless, it wasn't a big deal. After thinking through, doing more research, reading reviews and watching many youtube videos, we decided it's best to just buy a brand new one. The new one is a total redesign inside and out. On 01/19/2013, we went to test drive the 2013 Acura RDX. Long story short, it is much better than the 2010 one. At that time, we asked for the color Graphite Luster, we think it's fresh and something nobody have that we know. Later that night, we have more discussions about the color. We came to a conclusion that the color black is the better choice.On Sunday, we went to check it out again and this time, they have a black MDX parked right next to a Graphite Luster RDX. It was night and day difference, the black is just too beautiful. Now this where is the problem start. I called and spoke with Ara. He informed me that would need to be talk to saleman to change to the color to black on black. As a Manager, this is something he should be able to do. He transferred to George. George wasn't available, so I left him a message. Next day, Monday 01/21/2013. George doesn't call me back, instead he emailed saying, they do not have one. How could they said they don't have one when it's a brand new car. I tried reaching a manager, cannot get anybody. I then email them through their website. A lady called me back, I believe her name is Vanessa Richards. I asked, are you able to get me a black one? She said yes but they do not have one in stock. I told her that's fine, I can wait. She then said I would have to contact her sale's manager to find out when it will be available. I told her you should contact him and have him call me back. She agreed and said she will call me back on Tuesday 01/22/2013. Tuesday come, no call back. Wednesday, I'm being patient. On Thursday noon time, finally, George EMAILED me back saying it's in shipping and should be available in February. Quoted, "We have located a black RDX for you but it is in transit (still in shipping) it won’t make it here this month so delivery will be in February.. Hope all is well. George Acura of Peabody." I'm glad to hear back from him. I quickly emailed him back asking when in February. he provided a different answer now, from "still in shipping" to "being built." Quoted, "Your Rdx is scheduled to be built next week and should hit our showroom around the 15th of February.. I will give you more specifics (exact shipping day) on the vehicle as I receive them.. Your original color choice will be here Sooner, it should arrive here before the end of the month if you would like to switch back.. George" And then, the date of February 15? I'm not waiting that long. I then email them saying, "if I don't get my car by the February 8, cancel the whole thing and give me my $500 back." This is unbelievable! If this cannot be met, a complimentary compensations like HID headlights, car starter, powered tail gate, sport running boards, etc would suffice. More

I've been looking for pre-owned car for quite a while now, until last Sat when my husband and I stopped by to check the Acura in Peabody. It was 3:30pm when we got there and we were greeted by a very nic now, until last Sat when my husband and I stopped by to check the Acura in Peabody. It was 3:30pm when we got there and we were greeted by a very nice man who made us feel very welcome. I asked for Sean Cellar who I had an appointment with to check the pre-owned 2010 Acura RDX AWD. Sean came in with Michael Doherty and after few minutes of checking,they found out that the car was just sold 2 minutes ago. We were about to leave but Michael sat with me to check their other listing online and see if there is similar car that he can offer me. After a few minutes we found a 2010 Acura RDX AWD, fully loaded with Tech package . The car is really great but the asking price is a couple of thousands higher than the one I was expecting to see. Knowing that their internet price for pre owned cars are already marked down and competitive, I was thinking that I have no chance. But thanks to Michael , he went to check with their Sales Mgr ,Norman and checked what they can offer me. We waited for a couple of minutes and Norman and Michael offered us the car within our target price. Of course we will accept it before they can change their mind:-). The car was sold to us at exactly 4:30pm ...Thanks to Michael for doing an extra mile to check and introduced us to Norman. Our experience on buying this car was really great ! No pressure , very knowledgeable and friendly staff. Very professional and accommodating ! They made us feel like we are family! It is very nice dealing with their staff such as Vanessa and most especially Michael Doherty . Thank you Mike for your help ! It's really a wonderful and stress free car buying experience that will never forget !! Excellent Job & Excellent experience !! Jocelyn (Stoneham ) More

I was out and about driving around looking for a used Jeep Wrangler. I noticed on your website the night before that you had a Jeep that I loved and wanted. I came in and went for a drive with Mike. We s Jeep Wrangler. I noticed on your website the night before that you had a Jeep that I loved and wanted. I came in and went for a drive with Mike. We sat down, talked over numbers and were not able to make the deal. I had some tough criteria to meet and Kahn and Mike worked hard to get me there, unfortunately, it just didn't work out. The Jeep was priced well, the vehicle was perfect, it just didn't fit my budget. Mike and Kahn both worked hard but were not pushy. They looked at every possible option and were patient while I communicated with my wife via text. I would definitely go to this dealership in the future and without a doubt would look to deal with Mike Doherty. More

Emergency service*, Michael was very accommodating, I'd never brought my vehicle to this dealership (used a dealer that i'm so tired of the run-around). Although I don't qualify for the loner program, the never brought my vehicle to this dealership (used a dealer that i'm so tired of the run-around). Although I don't qualify for the loner program, they did offer me a ride to the Northshore Mall so I wouldn't have to wait in the lobby for the better part of the morning (Althought I did enjoy the coffee and muffins!). After the problem was diagnosed, Michael called me with his estimate and explained that they didn't have the proper parts in stock, he was able to expedite everything and I picked up next afternoon. Michael and the team at Acura Peabody really helped me out of a jam and they've made a new loyal customer. 2007 TL More

We were interested in looking at a used MDX on the lot. I had been in contact with an Amanda Ross several times. I informed them we were traveling from rather far away. We get there, and find out the vehicle had been in contact with an Amanda Ross several times. I informed them we were traveling from rather far away. We get there, and find out the vehicle we saw pictures for online was in fact a completely different car that was 10thousand more! The car for the price listed was a different year, different miles and nothing like the one pictured. Even the color was different. When I confronted the sales man about it being a different car, I was not offered an apology. Even after explaining that I drove from CT with 3 small kids. I was told I was talking to the wrong person about the mistake. It was not a mistake, they have been informed of this "mistake" for a few days now and it is still incorrectly listed online. It is a case of bait and switch. If they had handled the situation better my husband and I would of considered purchasing the car that was 10k more because we really did like it. But they are a horrible company. I would never purchase from this dealership. More

Acura and this dealership doesn't care about customer; TSX with 35K miles brought in for B1 service;rear brakes rotors are bad-ridiculous!There is a class action suite for Acura putting on faulty brake p TSX with 35K miles brought in for B1 service;rear brakes rotors are bad-ridiculous!There is a class action suite for Acura putting on faulty brake pads which caused the rotors to require grinding. The dealership said that they will not do anything and would charge $400. Corporate service manager also will not do anything for a customer that has owned 4 Acuras. I would never buy an Acura again if this is the way they treat a customer. Why should rear pads need to be replaced at 35K miles when it is mostly highway driving. More

I gave a great rating because I felt the customer service was great! Everyone was very friendly and helpful and the quality of work was great as well! I liked the clean waiting area with complimentary coff was great! Everyone was very friendly and helpful and the quality of work was great as well! I liked the clean waiting area with complimentary coffee and muffins. I also appreciated the complimentary car wash and vacuum. More

This has to be the worst experience I have ever had working with a dealership. I brought my car in for an oil change, have my window fixed, and to get a diagnosis for a check engine light. After my car working with a dealership. I brought my car in for an oil change, have my window fixed, and to get a diagnosis for a check engine light. After my car being there for an entire day the call me at 5:00 at night to tell me that they spent an HOUR diagnosing the check engine light only to tell me that I just need to change my air filter. They charged me and hours worth of labor, $120, just to say I need an air filter, which is ridiculous! If my car needed an air filter the car would have been running in a rich condition not a lean condition due to the lack of air. I was told my car would be completed by 1:00 on the second day. After countless attempts to reach someone in the service department, I received a call at 5:00 again. What ever happened to a courtesy call to inform the customer that their car will not be ready as promised? The technician claims to have done an oil change but my car reads that I only have 20% of oil life. They claim the technician did not reset the oil life but it was noted on my work order that he did. So I do not know for sure if he even did the oil change. Although Cindy was professional when I did get to speak to her it was impossible to ever get a hold of her. The customer service at this place is horrible, especially if you did not purchase your car directly from them! I will never return to this service center again, they definitely lost me as a customer. More

Service performed on my TSX was done well and on time. Everyone I dealt with in the dealership was very professional. The service consultant Phi Phi called me during the day to keep me informed of the st Everyone I dealt with in the dealership was very professional. The service consultant Phi Phi called me during the day to keep me informed of the status. Both the service area and the waiting room are what you would expect in a dealer that sells luxury cars. More

Great service. Friendly staff and comfortable waiting area. I have needed them for "emergency" service on more than one occasion and they have always been accommodating. area. I have needed them for "emergency" service on more than one occasion and they have always been accommodating. More