Acura of Peabody

I never visited the dealership but worked with Tom, the Internet Manager on-line for over a week. He was so thorough and responsive. He even mailed me at 11:00 p.m. in the evening! Tom also worked throu Internet Manager on-line for over a week. He was so thorough and responsive. He even mailed me at 11:00 p.m. in the evening! Tom also worked through alternative pricing with me. Unfortunately, I did not buy an Acura, only because it ended up being out of my price range, but I wanted to commend Tom for superior service. More

I know the other rating says they had a bad time, but I have been to this dealer 2 or 3 times looking at cars and they were always nice to me and never pressured me, even though I didn't end up buying an a have been to this dealer 2 or 3 times looking at cars and they were always nice to me and never pressured me, even though I didn't end up buying an acura I had a good time shopping here! The only thing I would complain about is not always getting the call or email I was looking for, but most of the time there was good communication. More

I lease a new car every 24 months. I've leased 3 Audi's in a row and thought I'd try something new. I first contacted Acura of Peabody for 24 month lease prices on a TSX. The response was "we've got terr in a row and thought I'd try something new. I first contacted Acura of Peabody for 24 month lease prices on a TSX. The response was "we've got terrific leases for 36 months. When I wrote back a second time and again asked for 24 month lease prices, I never heard back.<br><br>I went to the dealer this morning with a friend. We were both interested in the TSX - he was considering purchasing one, and I was considering leasing one. After a couple hours of test-drives and discussion, the salesman and I agreed on a reasonable 24 month lease price. When he made his final trip to the sales manager to get a firm price on the deal, he came back with a 24 month lease price that was $150 HIGHER per month than we had been discussing for the previous hour. He claims that he thought we were talking about a 36 month lease, but my friend agreed with me that the entire conversation had been about a 24 month lease. <br><br>So - Acura of Peabody blew it big time. They had 2 potential sales, but the bait and switch didn't work. What a waste of time. It's back to Audi for me. IRA Audi knows how to treat their customers honestly and fairly. It's sad because we both really liked the TSX. More