Acura of Peabody

I took my wife to look at some used cars that we had seen on the internet right before Presidents day weekend. We had been pre-approved for financing and had all our information ready. We drove an hour to th on the internet right before Presidents day weekend. We had been pre-approved for financing and had all our information ready. We drove an hour to the dealership and were very motivated to purchase one of the 2 cars we saw if they were as nice as advertised. The business traffic was minimal at the dealership. Upon arrival and entering the building we were approached by a sales person that seemed to have a put out attitude about us purchasing one of his cars. We could not have been more disappointed in the lack of his motivation during and after we took the car for a test ride. The car had not been prepared for sale, even though it was a front row used car. When we got back from our ride, the sales person immediately took the car to the back lot, and we had to hunt him down and were not invited for a sit down conference or ask our thoughts. We felt as we were being pushed away and given the bums rush. No sales pitch, questions or budget options. A very disappointing experience that gave us no reason to return. Then next week we found a similar car at Herb Chambers in Sharon and could not have been treated better. The sales staff were very professional and could not do enough for us. They were "Enjoy the Experience" driven. We actually purchased the car in just 2 hours and got everything we wanted and needed. This is how a real professional sales team should work. More

Excellent experience! 2011 Acura MDX Lease with Tech Excellent experience! 2011 Acura MDX Lease with Tech Package: This dealership was great....from start to finish! My sales person Peter was VE Excellent experience! 2011 Acura MDX Lease with Tech Package: This dealership was great....from start to finish! My sales person Peter was VERY...informed about the vehicle which has a technology package that takes some time to learn....he didn't skip a beat! He was courteous, informed, very attentive, and even came in on his day off to assist me after the sale was made! The general manager was also excellent! Joel was great to work with...very attentive and helpful. He gave us several different buying options to help choose the one that best suited our needs. Very honest. The best part is that they were not pushy at all!!! I felt very comfortable. I highly recommend Acura of Peabody. More

This is my second car purchased at Acura of Peabody. This time I was helped by Mark Curran. Mark clearly understands that a good product doesn't need a salesman, therefore he accepted a role of advisor with time I was helped by Mark Curran. Mark clearly understands that a good product doesn't need a salesman, therefore he accepted a role of advisor with lots of patiency which is so valuable in this line of work. We shopped for the car at almost all available competitors such as Lexus, Infinity and Mercedes Benz. But only at Acura of Peabody we felt the appreciation for our business. Mark made a number of suggestions on the car and trim level. In addition, when we got the point of discussing the numbers, traditionally "painfull" procedures, what i appreciated in return was how Mark was honest with us about the best price a particular car could be purchased. He understands that in this age of information the best policy is honesty and the entire process became rather fun and pleasant. And tonight while i was picking the car Mark went through all the technology features including Bluetooth. Thank you Mark. More

Khanh, Allen and Mark made the purchase of my new 2010 Acura TSX a dream. I'm a previous Acura owner but this was my first new vehicle purchase. It's obvious that this dealership sets themselves apart w Acura TSX a dream. I'm a previous Acura owner but this was my first new vehicle purchase. It's obvious that this dealership sets themselves apart with integrity transparency. The transaction was low pressure and Mark's knowledge of the TSX as well as improvements made since my 04 model were stellar. I would highly recommend this dealership! More

I just picked up my new TSX from Acura of Peabody. Can't say enough good things about my experience dealing with Vanessa. She was very professional from the first phone call. Very up front and open with the say enough good things about my experience dealing with Vanessa. She was very professional from the first phone call. Very up front and open with the numbers. When I picked up the car, the excellent service continued. Adam the finance manager was friendly and professional, he got us in and out of there in no time. I would highly recommend Acura of Peabody to anyone shopping for an Acura! More

I just want to take a few moments to give positive feedback to a young man that was so kind and helpful. Rich assisted me in a purchase on a new car. We went on a test drive and he fully explained a feedback to a young man that was so kind and helpful. Rich assisted me in a purchase on a new car. We went on a test drive and he fully explained all of the options. There was no pressure and Alan was helpful with the pricing. It was right where I budgeted for my monthly payment. Many thanks to a positive experience at your dealership. P.S. Of course once I got the car home, I couldn't remember some of the controls, I phoned Rich and he was more than pleasant to walk me through it. At my age, it's hard to remember all of the new technology that's out there. Thanks again. More

Last year and half ago I went to purchase a Acura TL from this dealer. I did all of my research on the vehicles price. I saw they had a 2008 TL zero mialege. Whe I got there the usual dealer talk lets get yo this dealer. I did all of my research on the vehicles price. I saw they had a 2008 TL zero mialege. Whe I got there the usual dealer talk lets get you in this vehicle. Vehicle was great and they did not want to work with my trade off. Not to mention they could not find the vehicle advertised, turns out the model i test drove was the vehicle. Now they were hesitant to sell me the vehicle because it was a fully equipted vehicle. So they threw me out by not working with my trade off. After two weeks of going back and forth they were willing to give me the price i wanted for my trade off. Whe i got to the dealer they did not have the car i wanted they said it was sold. So then we agreed to make a deal on another tl in the show room. Now the time before i came they came up with a interest rate of 3.9 % . This time after arguing with the manager back and forth and he was very rude (asian gentleman) and after signing the vehicle with my down payment of 5k .They tell me my interest rate 4.9% . I took my down payment back and walked . They are very unproffesional and rude avoid going there at all means. Choose another dealer, I would not even get a vehicle from them if it was free. They need to learn from Herb Chambers they know how to treat the customers. Same night i went and bought a Accord fully laoded in 3 hours i had a deal completed. More

When I went to the New Acura of Peabody building, I had no intention of buying a new car. My experience was so amazing, that I was comfortable purchasing my new car! I was greeted with a professional ass no intention of buying a new car. My experience was so amazing, that I was comfortable purchasing my new car! I was greeted with a professional associate of Acura, named Richard Merry. I probably drove him nuts with all of my questions, concerns and pricing..but he never let on. His kind tone and friendliness made me feel like I'd known him forever. Being in Acura was not like being in other dealerships where you feel like they just want the sale. Rich wanted a customer, not for the sale but for a long term relationship. I live a distance from the dealership and he not only offered, but delivered my new TL to my doorstep. Now that is going above and beyond! If you are in the market for a new or used vehicle, the "NEW" Acura of Peabody is the way to go! ***** Five Stars all the way! More

I bought a used 2008 TL Type-S with a Wheel Warranty which was originally purchased through them. The warranty was fully transferable so I paid $500 for it. When I asked them to transfer it to my na which was originally purchased through them. The warranty was fully transferable so I paid $500 for it. When I asked them to transfer it to my name, they said they would no longer honor it because the company they bought it from went out of business! When I asked them if they would fix my wheel for me, they said they would think about it and then I never heard from them again. I'm out $500 and I still have a broken wheel. AVOID THIS DEALERSHIP AT ALL COSTS. They are crooks. Try Brighton Acura: http://acuraofboston.com More

I had my Acura RDX serviced two weeks ago. I was not I had my Acura RDX serviced two weeks ago. I was not treated very professionally. My right window in the back would not come down so while I was hav I had my Acura RDX serviced two weeks ago. I was not treated very professionally. My right window in the back would not come down so while I was having my regular service could they check. The service person told me they would not fix it because it was overspray from a small accident my wife was involed in. Instead of telling me what it would cost they gave me the bums rush because they were going to a banquet that evening. This is my second lease with Acura of Peabody and my last. I will look elseware next year. Also no follow-up call on my service was ever made.Thks,Jerry McGrath More