Acura of Peabody

Didn't purchase, but very happy! My wife and I spent last Friday night test driving 5 vehicles in the are at 5 different dealerships. Ultimately we did not purchase from Acura of Pea My wife and I spent last Friday night test driving 5 vehicles in the are at 5 different dealerships. Ultimately we did not purchase from Acura of Peabody, BUT we were very impressed with the sincere no pressure interactions we had with the sales representative there. David talked us through the highlights of the MDX we were interested in with polite tones and set us up for a test drive. 5 dealerships, we felt the most comfortable with him throughout the experience. More

My car was returned with damage after the service I used this dealership after reading the reviews. Unfortunately after the last service, I noticed damage on the door. My service advisor (Mark Zayak)w I used this dealership after reading the reviews. Unfortunately after the last service, I noticed damage on the door. My service advisor (Mark Zayak)would not return my call. The service team asked me to work with Jeffrey Brown(service director). He wouldn't confirm his availability and the team at the office declined to help . I wouldn't recommend the dealership because of the poor handling of the car and poor customer service. I plan to search for a new dealership to service my 2 acura's. I am also reporting this to acura so that they understand the customer complaints. More

Good Experience My family was in the market for a car . I was driving on rt.114 when I saw a 2012 honda crv I stoped in to ask The sales rep.Mike Doherty I told him I My family was in the market for a car . I was driving on rt.114 when I saw a 2012 honda crv I stoped in to ask The sales rep.Mike Doherty I told him I was in A hurry and with in 30 minutes I had made a sale Very Happy with experience ! More

Continued Positive Experience This past week I took my vehicle for scheduled maintenance on my MDX. I was able to book the appointment on line, schedule a loaner vehicle and arran This past week I took my vehicle for scheduled maintenance on my MDX. I was able to book the appointment on line, schedule a loaner vehicle and arrange manufacturer coupons seamlessly. Erin Guendner was my point person was (again) exceedingly well prepared, professional and communicative. We were in frequent contact during the course of the repairs and I was able to return the loaner at my convenience the next day. I was again impressed with the service and attention to detail exhibited by Acura of Peabody. More

Customer Focused: Above and Beyond I scheduled maintenance on my 2011 MDX with Acura of Peabody per my regular maintenance schedule. I asked for a number of repairs to be included in th I scheduled maintenance on my 2011 MDX with Acura of Peabody per my regular maintenance schedule. I asked for a number of repairs to be included in the work. Erin Guendner was in frequent contact with me about pricing, additional suggested work and timetables and was very professional throughout the process. She was able to help me reduce some costs and actually took the time proactively to get my car inspected (since it was due this month) which saved me the trouble of having to do it myself. Given my hectic travel schedule this was very much appreciated. I look forward to working with Erin again.. J.S Melrose MA More

Great buying Experience Esther I absolutely love my rav4. Henri was the best Salesman I never met in my entire life.He was fabulous. He made the whole process simple easy an Esther I absolutely love my rav4. Henri was the best Salesman I never met in my entire life.He was fabulous. He made the whole process simple easy and fast. I will recommend Henri Horma to anyone and the dealership too. Great Job Henri.!!! More

Bad customer service The salesperson at this dealership was very unprofessional after requesting a quote and letting him know what I was looking for. Eventually, he respo The salesperson at this dealership was very unprofessional after requesting a quote and letting him know what I was looking for. Eventually, he responded to my email with a bunch of LOL's and "you could never get that" type of responses. Though I agree the price was lowballed, that is part of the negotiating process. Instead, the salesperson, Mike Doherty, decided to strong arm and respond unprofessionally. I would not recommend this salesperson. The dealership in general may have other salespeople who are a pleasure to work with but I would not recommend working with Mike Doherty. More

Great Car Buying Experience David was great to work with. He was very kind and professional. We told him what we wanted to see and he showed the car and took us for a test drive David was great to work with. He was very kind and professional. We told him what we wanted to see and he showed the car and took us for a test drive. He didn't try to sell us anything we weren't looking for and has been a great resource after the sale. More

TSX'14 I am so happy with my TSX and it has been so much fun to drive since the day that I picked it up! David helped me from the moment I walked through the I am so happy with my TSX and it has been so much fun to drive since the day that I picked it up! David helped me from the moment I walked through the door and he was extremely helpful in the decision I made. He took all the necessary steps in order to get me the car that I wanted and did it extremely quickly. I appreciate the hard work that he did to put me in the seat of my car as quickly as he could. Also, it was an easy, fun filled process and was not stressful at all. I would recommend anyone to go work with David and I am positive that I will be back in to Acura of Peabody to work with David again in the future! Nick Morelli More

Great price;excellent service;love my car I absolutely love my new car. David was fabulous;made the whole process simple, easy and fast. The financing made it all happen..... I would recommend I absolutely love my new car. David was fabulous;made the whole process simple, easy and fast. The financing made it all happen..... I would recommend him any day and the dealership is super. More