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Acura of Concord

Concord, CA

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595 Reviews

1340 Concord Ave

Concord, CA

94520

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595 Reviews of Acura of Concord

November 04, 2018

Fast and courteous service! We thoroughly enjoyed our experience at Acura of Concord. Starting from test drive, to application and financing, it was all completed in less than 2 More

by Acura Fan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Simon Chen
Nov 07, 2018 -

Acura of Concord responded

Congratulations on your recent new Acura purchase and thank you for sharing of your experience with teammate, Simon Chen while at our dealership. Your time is valuable and we are focused on learning and improving our guest experience while still fully committed to becoming your Acura ownership partner. Should there ever be any questions about your Acura, feel free to let us know how we can help. Regards, Adam Toy Social Media Coordinator Acura of Concord

November 04, 2018

Amazing People & Service I always receive amazing service from the wonderful people at Concord Acura. Eric Arnold has been my service adviser for 8 years and takes the BEST c More

by MYPRELUDE2THESUN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Arnold
Nov 07, 2018 -

Acura of Concord responded

Thank you for sharing of your experience during your service visit to our dealership. We appreciate your feedback and allowing teammate Eric Arnold to be a part of your Acura ownership experience for the past 8 years. We appreciate allowing us the opportunity to provide the highest level of care and proud to be a part of your Acura ownership. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

November 04, 2018

B16 and recalibration Erik provided excellent customer service. He made me feel welcomed and ensured I was clear on the service I was getting. His attitude is the best. More

by GINAFINLEY5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik
Nov 07, 2018 -

Acura of Concord responded

Thank you Gina for take a moment to share of your experience with Eric Arnold and our service department. We appreciate allowing us the opportunity to provide the highest level of care for your Acura. We are proud to be a part of your vehicle ownership, so please feel free to let us know if there are ever any questions! Regards. Adam Toy Social Media Coordinator Acura of Concord

November 03, 2018

Awesome!! Acura customer service is excellent. What I like is they provide shuttle ride using Lyft. But I recommend uber instead of lyft for shuttle ride becaus More

by Lattice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Parker, Terry Pitts, Victoria Nieders
Nov 06, 2018 -

Acura of Concord responded

Hello Lattice, thank you for taking a moment to share of your recent service visit. We are very happy to have provided you with such a positive experience! We appreciate your review for teammates, Victoria Nieders, Tyler Parker, and Terry Pitts while visiting our dealership. We're happy we could meet your expectations! If you have any further questions, please don't hesitate to reach out! Regards, Adam Toy Social Media Coordinator Acura of Concord

November 03, 2018

Excellent Customer Service Will Haskins is the VERY best sales representative. Simply put, our experience was amazing. We love our new RDX and the customer service is nothing More

by MHanley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Simon Liang, Will Haskins
Nov 03, 2018 -

Acura of Concord responded

Thank you Ms Hanley for taking a moment to share of your experience our dealership and with teammate Will Haskins. We appreciate the opportunity to earn your business with your Acura RDX SUV and look forward to becoming a part of your Acura ownership journey, so please feel free to let us know if there are ever any questions. We are here to help! Regards, Adam Toy Social Media Coordinator Acura of Concord

November 01, 2018

Great service department Ronnie Garcia is the best. Ronnie is hardworking, honest and follows through on your visit. Also, he has good follow skills and listens s to the cust More

by WINTERPAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia
Nov 02, 2018 -

Acura of Concord responded

Thank you Pam for taking a moment to let us know how we did. We're happy you found our teammate Ronnie Garcia and our team to be so supportive during your experience here at Acura of Concord. It's reviews like this give us motivation and help us ensure we provide high-quality care. We look forward to be of service to you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

November 01, 2018

My MDX needed a new transmission MY 2016 MDX was in need of a new transmission. It was covererd on the manufacturers warranty. The way this was all handled was a wonderful experience More

by HARRISKS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Parker, Victoria Nieders
Nov 02, 2018 -

Acura of Concord responded

Thank you Harris for sharing of your experience during your Acura MDX service visit to our dealership. We appreciate your feedback and allowing teammates Tyler Parker, Victoria Nieders and our team to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or unexpected transmission repairs is rarely a highlight of anyone's day but having teammates that are passionate in providing the best possible experience while doing so can make all the difference. We thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

November 01, 2018

Great customer service Always helpful whenever I go for my vehicle service. Short wait time and friendly atmosphere. I have been taking my vehicle to this dealership since I More

by LLRM1951
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Pitts
Nov 02, 2018 -

Acura of Concord responded

Thank you for taking a moment to share your Acura service experience with teammate, Terry Pitts during your visit at our dealership. We appreciate allowing us to provide the highest level of care for your Acura and for us to be a part of your ownership journey. Please feel free to let us know if there are ever any questions, we are here to help! Regards, Adam Toy Social Media Coordinator Acura of Concord

October 31, 2018

I brought my MDX in to have the battery checked I brought my MDX in to have my battery checked after my battery failed over the weekend. I had to wait about 1 1/2 hours for inspection to be complete More

by SWISKOCIL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I am not sure of their names
Oct 31, 2018 -

Acura of Concord responded

Thank you Swiskocil for allowing us to earn your business and for sharing of your experience with our service department. Keeping your Acura MDX SUV safe and running in top shape is our highest priority. Glad to hear that we were able to help pass the time while we were inspecting your vehicle. Please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

October 30, 2018

Service and warranty The service department was very friendly and very efficient. We had paid for the sealer on the paint job and we had something land on the hood from a More

by DESERTRAT900
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Parker
Oct 31, 2018 -

Acura of Concord responded

Thank you for taking a moment to share of your experience with service manager, Tyler Parker and our service department. We appreciate allowing us the opportunity to provide the highest level of care for your Acura. We are proud to be a part of your Acura ownership journey, especially when unexpected things like this happens. We are here to help, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Concord

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