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Acura of Concord

Concord, CA

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595 Reviews

1340 Concord Ave

Concord, CA

94520

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595 Reviews of Acura of Concord

April 14, 2019

I was not thinking that day I would get the car of my dreams I am very thankful to Tim for help talking and explaining everything to me very informative and nice and walked us thro everything we had questions ab More

by SKY.MCOOK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Tyler
Apr 19, 2019 -

Acura of Concord responded

Thank you Skyler for taking a moment to share this review with us, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acura of Concord. We really appreciate allowing teammate Tim Tyler to earn your business and for your feedback! Congratulations and should there be any inquiry about your new Acura TLX, please don't hesitate to let us know what we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

April 14, 2019

Great experience! Milia's welcome made us feel comfortable. Gagan's knowledge and expertise during the test drive and sales was caring and Professional. Rob the Manager More

by FamDam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Mayfield , Malia Manglicmot, Gagan Anand, John Gonzalves
Apr 14, 2019 -

Acura of Concord responded

It was an absolute pleasure meeting you two! Thank you so much for your positive feedback, I hope you enjoy your MDX and if you ever need us at all you have all of our contact information. We look forward to maintaining a great relationship with you both!

December 30, 2018

Got me what I wanted. The dealership hot the exact Acura RDX that I wanted and added on the accessories I specified. They were helpful and courteous and threw in a couple o More

by RICARD0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Diggs, Nazir Bidar, Andreas Mokos
Jan 02, 2019 -

Acura of Concord responded

Hi Ricard0, congratulations and thank you for taking the time to leave a review for us. We're happy we could meet your expectations and that you found our staff to be so supportive during your visit with us. We always strive to provide the highest accommodations for every guest and appreciate allowing us to be a part of your RDX shopping experience here at Acura of Concord! If you ever need anything else from us, please feel free to give us a call or stop by. Happy New Year, Adam Toy Social Media Coordinator Acura of Concord

December 21, 2018

Great service!!!!! Started out as the dreaded time to service my car again. Being who I am I never schedule appointmentss cause everything is last minute. So I bring my More

by Cottonm91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service shop crew, Amanda Munroe
Dec 22, 2018 -

Acura of Concord responded

Thank you Cottonm91 for taking a moment to share of your experience during your service visit to our dealership. We appreciate your feedback and allowing teammate Amanda Munroe to be a part of your Acura ownership experience. Time is the most precious thing we all have and we know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but having teammates, like Amanda, that are focused on providing the best possible experience while doing so can make all the difference. We thank you again for choosing us and look forward to serving you again in the future. Happy holidays. Regards, Adam Toy Social Media Coordinator Acura of Concord

December 20, 2018

Friendly service advisor. I had a few things come up on my MDX and I was in the neighborhood and stopped in to see if they could be addressed. My advisor Yves was great and qui More

by JOEFITZSIMMONS
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yves Vrnoga
Dec 21, 2018 -

Acura of Concord responded

Hello Joe and thank you for taking a moment to share your unexpected service visit with our dealership. We appreciate the opportunity for teammate Yves Vrnoga to earn your business and provide solutions for your concerns. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great holiday. Adam Toy Social Media Coordinator Acura of Concord

December 20, 2018

Excellent solution of customer problems! Acura of Concord service representative Ronnie Garcia made sure that the broken rear window got replaced in one day, together with performing the plan More

by BORIS6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia
Dec 21, 2018 -

Acura of Concord responded

Thank you Boris for sharing of your recent experience during your service visit to our dealership. We appreciate your feedback and allowing teammate Ronnie Garcia to be a part of your Acura MDX ownership experience. We know bringing one's vehicle in for maintenance or unexpected repairs is rarely a highlight of anyone's day but having teammates that are passionate in providing the best possible experience while doing so can make all the difference. We thank you again for your favorable feedback and choosing to serve you once again. Have a wonderful holiday! Adam Toy Social Media Coordinator Acura of Concord

December 20, 2018

Amanda was excellent ! Gagan Anand was the salesman I worked with when purchasing my Acura RDX - process was pleasant and efficent. John Gonzalves was the finance manager o More

by JENKERSCOTT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gagan Anand, Amanda Munroe, John Gonzalves
Dec 21, 2018 -

Acura of Concord responded

Thank you Ms Scott for choosing our dealership and allowing us another opportunity to earn your business with your Acura RDX. We appreciate your great feedback and sharing of both your previous purchase and current experience with our service department. We are always looking for ways to improve our guest experience and having the right teammates like, Gagan Anand, John Gonzalves and Amanda Munroe make all the difference. Please feel free to let us know if there is ever anything we can do to help. Have a great holiday! Adam Toy Social Media Coordinator Acura of Concord

December 20, 2018

Terrific We made an appointment for 9:00 am and even though there were a number of customers in the lounge area we were waited on timely. Erik could not More

by JOECALDERARO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik Arnold, Braulio Gonzalez
Dec 21, 2018 -

Acura of Concord responded

Hello Joe and many thanks for your honest feedback and taking a moment to share with us how your service appointment went with Erik Arnold. We appreciate allowing our team to continue to earn your business and look forward to being a part of your Acura ownership journey. Should there ever be any questions about your Acura TSX, please feel free to let us know. Have a happy holiday season! Regards, Adam Toy Social Media Coordinator Acura of Concord

December 20, 2018

Great and fast service. Nice complimentary drinks and snack. Clean waiting room. Great customer service and efficient in service time. Staff always nice and friendly makin More

by SANGKA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victoria Nieders, Ronnie Garcia, Erik Arnold, James Zipp
Dec 22, 2018 -

Acura of Concord responded

Hi Sangka, thank you for taking the time to leave us a service review for us at Acura of Concord. We're happy we were able to meet your expectations and we appreciate the high star rating! We're happy you found service teammates, Victoria, Ronnie, Erik and James to be so supportive during your experiences with us. If you're ever in need of more help or simply have a question about your Acura, please let us know! Happy holidays, Adam Toy Social Media Coordinator Acura of Concord

December 20, 2018

Above and beyond expectations Great selection to choose from. Staff was accommodating and efficient. Purchasing process was hassle free and I walk away feeling that I chose the c More

by MGGILLEM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Simon Liang, Mansoor Mansoori, Zarif Saeed, Andreas Mokos, John Gonzalves
Dec 22, 2018 -

Acura of Concord responded

Congratulations Mr. Gillem on your new Acura TLX and many many thanks for choosing our dealership to be a continuing part of your Acura ownership journey. We know our guests have choices when it comes to brand or dealership and we are proud to have been yours for so many years. We appreciate allowing our team, Simon Liang, Mansoor Mansoori, Zarif Saeed, Andreas Mokos, and John Gonzalves to be a part of this adventure. Should there ever be anything we can to to answer or help with, please do not hesitate to let us know. Have a wonderful holiday. Adam Toy Social Media Coordinator Acura of Concord

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