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Acura of Concord

Concord, CA

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595 Reviews

1340 Concord Ave

Concord, CA

94520

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595 Reviews of Acura of Concord

April 25, 2019

As usual excellent service from everyone. I’m a long time client and have purchased many Acura models from Concord dealership. I’m always very well treated with respect and great cars that kep More

by SABDELMA95
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mansoor Mansoori, Ronnie Garcia, Zarif Saeed, James Zipp, Donna Lewis
Apr 29, 2019 -

Acura of Concord responded

Congratulations Osama on your recent new Acura purchase and thank you so very much for taking a moment to let us know about your previous and recent visit. We appreciate allowing Monsoor, Zarif, Ronnie, James, Donna and our entire dealership to be a part of your Acura ownership journey through all the years. Your complete satisfaction is very important to us. Please don't hesitate to reach out if there's anything additional about your new Acura TLX we can assist with. Regards, Adam Toy Social Media Coordinator Acura of Concord

April 24, 2019

4/20 Service Amanda was great and was very courteous. On my last visit Erik was very helpful and provided some great tips and updates on my RDX. More

by DAWNIEDEAR1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nazir Bidar, Ronnie Garcia, Erik Arnold, Amanda Munroe
Apr 25, 2019 -

Acura of Concord responded

Thank you Dawnie for sharing of your experiences with teammates Amanda Munroe, Erik Arnold and our dealership. Keeping your Acura performing at its best and providing the best possible experience is a top priority. Please feel free to let us know if there is ever anything we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Concord

April 24, 2019

Excellent service Great and thorough service. Ives was a terrific service advisor. He kept me informed and explained everything. He did his absolute best to save me mo More

by DMOSKOW720.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yves Vrnoga
Apr 26, 2019 -

Acura of Concord responded

Hello Mr. Moskowitz., we strive for 100% satisfaction, and it is great to see you had such a positive service experience at Acura of Concord. We know bringing in one's car for maintenance or unexpected repairs is rarely the highlight of your day but having teammates like Yves Vrnoga can make all the difference. Again, thank you for your feedback and should there be any inquiry about your Acura TSX, please don't hesitate to let Yves or any of our teammates know what we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Concord

April 24, 2019

Professional, trust, courtous The service coordinators and technicians are always professional. They communicate clearly and care about their customers. I have been a customer fo More

by Olga D.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Please thank the technicians that worked on my car the last couple of times. Erik knows who I rode with to identify the problem and Ronnie would know the lasttechnician who worked on my car. Thank you!!, Ronnie Garcia, Erik Arnold, Donna Lewis
Apr 26, 2019 -

Acura of Concord responded

Thank you very much Olga to taking a moment to let us know about your recent service visit. It is our pleasure AND honor to have been a part of your Acura ownership experience for the past 17 years! We know you have choices when it comes to having your RSX maintained and appreciate allowing teammates, Ronnie Garcia, Erik Arnold and Donna Lewis to be a part of your journey. If you have any further questions, please give us a call. We're always happy to help! Regards, Adam Toy Social Media Coordinator Acura of Concord

April 24, 2019

Sales and Service I have been going to Concord Acura for over 20 years, and they always give outstanding service and customer care! Ronnie Garcia is the best! More

by Happy Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia
Apr 26, 2019 -

Acura of Concord responded

We should be thanking you for allowing our dealership to be a part of your Acura ownership experience for the past 20+ years! We know our guests have choices when it comes to a dealership and appreciate allowing Ronnie Garcia to be apart of your journey. Should there ever be any inquiry about your Acura, please feel free to let Ronnie or any of our teammates, know what we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Concord

April 24, 2019

THE BEST! Rob/Nazir are fantastic to work with!! Kind, honest, and help make the process as easy as possible. I’ve leased three cars from them! More

by Sabrina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nazir Bidar, Rob Mayfield
Apr 26, 2019 -

Acura of Concord responded

Sabrina, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acura of Concord. We appreciate allowing Nazir, Rob and our dealership to earn your business not once, twice but for the third time! There area so many choices when it comes to brand or dealership and we are proud to be yours. As your Acura TLX ownership partner, please feel free to let us know if we can be of any assistance. Regards, Adam Toy Social Media Coordinator Acura of Concord

April 24, 2019

New tires New set of tires with alignment and balancing all for $999. Now that’ Impressive. Acura of Concord staff always make me feel like a part of the family More

by LINCOLN.BOGARD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia, Erik Arnold, Donna Lewis
Apr 26, 2019 -

Acura of Concord responded

Hello Mr. Bogard, thank you for taking the time to leave a service review for us at Acura of Concord. We're happy we could meet your expectations while maintaining your Acura ILX! We know you have choices when it comes to replacing the tires on your Acura and appreciate allowing teammates Ronnie, Erik and Donna to be a part of your experience. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here. We do hope we can be of assistance in the future. Take care! Regards, Adam Toy Social Media Coordinator Acura of Concord

April 23, 2019

Best place to buy a car This is my 4th or 5th car with the dealership and I plan to continue my relationship. I enjoy my car and Rob has made the experience great! More

by KBLOAT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zarif Saeed, Rob Mayfield
Apr 25, 2019 -

Acura of Concord responded

Congratulations Ms Bloat on your recent new Acura purchase and we're happy you found our staff to be so supportive during your many years of experiences here at Acura of Concord. Earning the confidence of our guests is a top priority for all our teammates including Zarif Saeed and Rob Mayfield just to name a few. Shopping or leasing for a new vehicle is a huge life event and we appreciate the opportunity to be a part of it once again. Thank you again for taking a moment to let the world know about your positive experience. Regards, Adam Toy Social Media Coordinator Acura of Concord

April 23, 2019

Not an expert Service advisor was not an expert about what was wrong with my car and only generalized or tried to dumb down his explanation of the service performed More

by Pug
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ronnie Garcia
May 03, 2019 -

Acura of Concord responded

Thank you PUG for taking a moment to share your recent Acura service experience with our dealership. We appreciate allowing teammate, Ron Garcia an opportunity to try to earn your business. Our dealership is committed to be a part of your Acura ownership and it is our goal is for all our guests to have a great ownership visit but it appears that your recent experience was less than perfect. Your feedback was shared with our management and is being used to review our processes to look for areas we can improve our guest experiences to avoid these kinds of occurrences. Our business is entirely dependent on our guests and we want to learn and improve our processes. If you are willing, we would like an opportunity to help and possibly turn your experience around. With name on this review, we are unable to match a customer record to reach you to discuss this further. Please free to speak directly with our Service Manger, Tyler Parker. He may be reached directly, via email at Tyler.Parker@Hendrickauto.com or call us at (925) 246-5463. We look forward to providing an acceptable resolution and want to restore your confidence in our dealership. Regards, Adam Toy Social Media Coordinator Acura of Concord

April 23, 2019

Airbag safety recall I received very friendly service. My car was serviced in less than two hours. Stayed in the clean waiting room drinking coffee. I didn't even need a More

by John
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Amanda Munroe
Apr 25, 2019 -

Acura of Concord responded

John, we really appreciate your feedback! Thank you for allowing teammate Amanda Munroe and our dealership to earn your business. We are committed to your safety and keeping your Acura in top factory condition. Should there ever be any other inquiry, please feel free to let us know what we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

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