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Acura of Concord

Concord, CA

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595 Reviews

1340 Concord Ave

Concord, CA

94520

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595 Reviews of Acura of Concord

April 29, 2019

Great experience! This is our second Acura purchase and I couldn’t be more pleased with the service we received. We got the car we wanted for a great price and were out More

by MINI177
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anatoly , Mansoor Mansoori, Zarif Saeed
Apr 29, 2019 -

Acura of Concord responded

Congratulations Maria on your new Acura! We are so pleased you enjoyed your recent visit and we appreciate you taking the time to leave us this great review about your second Acura purchase. We are glad to read about your shopping experience with teammates, Mansoor and Zarif while shopping for a new Acura. Our team strives to deliver an excellent experience, and are glad you found this to be the case. If you have further needs or questions about your MDX, please let us know! Regards, Adam Toy Social Media Coordinator Acura of Concord

April 29, 2019

Not level of service I expected Had appt w car loaner but no loaner so I sat there 3 hours. The tech couldn’t replicate the squeak in my brakes so nothing was done but he did assure More

by JEANNENELLIS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tyler Parker
April 28, 2019

The dealership is helpful, awesome& can be relied upon The dealership can be relied upon. I would 100 percent recommend to all my friends to buy their at this dealership. The place is awesome. More

by JGARCIA908
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nazir Bidar, John Gonzalves
Apr 30, 2019 -

Acura of Concord responded

Hi Jean, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acura of Concord while shopping for the perfect Acura. We appreciate allowing teammates, Nazir Bidar and John Gonzalves to earn your business while providing the smoothest possible process during your visit. As your Acura MDX partner, we are looking forward to your journey. Please feel free to let us know if there is ever any questions or concerns. We are here to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

April 27, 2019

Service Review My car has been serviced here several times and each time I have been greeted immediately in a friendly manner. They have great customer service and d More

by ALEA.BOOT..
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Munroe
Apr 29, 2019 -

Acura of Concord responded

Thank you very much Alea for letting us know about your recent service visit. We know your time is valuable and we appreciate allowing teammate Amanda Munroe the opportunity to earn your business and for our dealership to be a part of your Acura TLX journey. Thank you so much again for your feedback! We hope you have a great day! Regards, Adam Toy Social Media Coordinator Acura of Concord

April 27, 2019

Just the right balance This is the 4th or 5th time I’ve leased from Acura of Concord. They strike the perfect note of attentive service without being to solicitous. More

by YADIBROOKS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gagan Anand, John Gonzalves, Rob Mayfield
Apr 29, 2019 -

Acura of Concord responded

Congratulations Ms Brooks on your new Acura lease and thank you very much for sharing of your experience with teammates Gagan, John and Rob during your recent visit at our dealership. We know our guests have choices when it comes to which dealership and appreciate the opportunity to earn your business once again. As your Acura ownership partner we stand behind every one we deliver and look forward to our continued partnership. Please always feel free to let us know if there are any questions about your new RDX! Regards, Adam Toy Social Media Coordinator Acura of Concord

April 26, 2019

Oil Change and Recall work I had my vehicle (MDX) in for some light maintenance. They provided me a loaner vehicle for the day and got the job done on time! More

by Biglefty0422
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Zipp
Apr 29, 2019 -

Acura of Concord responded

Hi Biglefty0422, thank you for taking the time to leave a review for us at Acura of Concord. We're happy that teammate James Zipp and our team could meet your expectations during your visit for service campaign and oil change with your Acura MDX. Please don't hesitate to reach out if there's anything additional we can do for you. Regards, Adam Toy Social Media Coordinator Acura of Concord

April 26, 2019

Service Except for not being able to contact service advisor for status of repair, No call back when left message. All else was very good. No other issues. More

by Grandpargus.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia
Apr 29, 2019 -

Acura of Concord responded

Thank you Grandpargus for taking the time to share your recent service visit details with us. We know our guests have choices when it comes to having their Acura serviced and we appreciate allowing teammate, Ronnie Garcia the opportunity to earn your business. We are always looking for ways to improve our guest experience. Your feedback is valuable and has been shared with our management for review and consideration. We appreciate the feedback, and would like to discuss it with you further. Please contact our service manger, Tyler Parker @ 925-246-5463 at your earliest convenience. Regards, Adam Toy Social Media Coordinator Acura of Concord

April 26, 2019

Safety recall Excellent service. Staff was very well informed with all questions related to services with my vehicle. Customer service were very cordial and accommo More

by EJ’sWheels1030
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle, Ronnie Garcia, Donna Lewis
Apr 29, 2019 -

Acura of Concord responded

Thank you EJ for allowing our dealership to earn your business and for sharing of your recent experience with teammates Ronnie Garcia and Donna Lewis. We are committed to your safety and keeping your Acura in top factory condition. Should there ever be any inquiry, please feel free to let us know. We are here to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

April 25, 2019

Oil change and car wash The actual service work was great. However I was disappointed that I spent almost $28 for the car wash. It was a sloppy job. The windows were not clea More

by MRSE2302
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Munroe
Apr 29, 2019 -

Acura of Concord responded

Mrse2302, we strive for 100% satisfaction, and it is great to see you had such a positive service experience but we are regret to hear our car wash fell short of satisfactory. We want all our guest to have an outstanding dealership visit and if you are willing, we would like an opportunity to make it right. With the limited amount of information here, we are unable to match a record to make contact. At your earliest convenience, please contact our Service Manager, Tyler Parker directly at (888) 295-2514 to discuss. Again, many thanks for allowing our dealership to earn your business and we hope to speak to you soon. Regards, Adam Toy Social Media Coordinator Acura of Concord

April 25, 2019

Get in and out Friendly service with a smile. It was crowded as usual but they strive to get me out ASAP. Just wished they provided courtesy car washes or vacuum More

by RALEW21
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Munroe
Apr 29, 2019 -

Acura of Concord responded

Thank you very much Ralew21 for taking the time to share your recent service visit at our dealership. We know our guests have choices when it comes to having their Acura serviced and we appreciate allowing teammate, Amanda Munroe the opportunity to earn your business. We are always looking for ways to improve our guest experience. Your feedback is valuable and has been shared with our management for review and consideration. Thank you again for letting our team know how we did! We look forward to helping again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

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