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Acura of Concord

Concord, CA

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595 Reviews

1340 Concord Ave

Concord, CA

94520

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595 Reviews of Acura of Concord

May 06, 2019

Leasing of MDX 2019 Salesperson listen to my requirements and invited me in person for discussion and help to finalize deals n 30 minutes not much of back & forth. I wou More

by BHASKARS96
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mansoor Mansoori
May 07, 2019 -

Acura of Concord responded

Congratulations Bhaskar on your new Acura MDX SUV lease and thank you for sharing of your experience with teammate Mansoor during your visit at our dealership. With so many choices in the market we appreciate allowing our team to earn your business. We know shopping for a car can be an overwhelming experience but it is our goal to make it as pleasant as possible. As your Acura ownership partner, we stand behind every vehicle we deliver, so please feel free to let us know if there are ever any questions about your new MDX SUV! Regards, Adam Toy Social Media Coordinator Acura of Concord

May 05, 2019

Great experience Nico was both knowledgeable an helpful! We were purchasing the car just past closing and they didn’t rush the process. It was a great experience. More

by Meg R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nico Herrera, Zarif Saeed
May 07, 2019 -

Acura of Concord responded

Congratulations Meagan on your new Acura RDX and thank you so much for letting us know about your experience while shopping with us. We know our guests have choices when it comes to brand or dealership and appreciate allowing teammates, Nico Herrera and Zarif Saeed an opportunity to earn your business. Please don't hesitate to reach out if there's anything additional we can do for you. Regards, Adam Toy Social Media Coordinator Acura of Concord

May 05, 2019

Trustworthy I've gone to Concord Acura since they opened. This is my 2nd Acura, the first I had for 18 years with over 200,000 miles. I've had the 2nd for 13 y More

by Acura881
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia, Donna Lewis
May 07, 2019 -

Acura of Concord responded

Thank you Acura881 so much for your feedback but more importantly for allowing our dealership to be a part of your Acura ownership since 1989! We proud that all our teammates including Ronnie Garcia and Donna Lewis were able to provide a positive ownership experience. Words can't describe our gratitude on what it means to be there for both of your Acuras and 360,000+ miles. Thank you again so much for your wonderful review, recommendation and trust. We look forward to being of assistance for another 30 years! Have a great day! Regards, Adam Toy Social Media Coordinator Acura of Concord

May 05, 2019

Amazing service Came in for service and Amanda helped me out so much. She explained everything in detail and let me know exact price which was great. My car was don More

by GONZALEZ_JENNIFER92
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Munroe
May 07, 2019 -

Acura of Concord responded

Thank you very much Ms. Gonzalez for taking the time to let us know about your recent service visit. We appreciate not only allowing teammate Amanda Munroe to be a part of your Acura MDX service experience but our dealership to be a part of your Acura journey through all the years. Thank you so much again for your feedback! We hope you have a great day! Regards, Adam Toy Social Media Coordinator Acura of Concord

May 05, 2019

Amazing Service!! I always receive Amazing Service when I go to Concord Acura. My service advisor, Erik Arnold is Wonderful. Always greets me by name and provides me More

by MYPRELUDE2THESUN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik Arnold, Donna Lewis
May 07, 2019 -

Acura of Concord responded

Thank you for taking the time to let us know about your recent service visit with teammates Erik Arnold, Donna Lewis and our service team.to be a part of your Acura ownership. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Acura of Concord! Please let us know if there are every any questions or inquiry. Regards, Adam Toy Social Media Coordinator Acura of Concord

May 05, 2019

The best Yet another stellar service experience at Acura of Concord. They always make it easy and given low little we've needed to fix on our TSX this encourag More

by TJBECKER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik Arnold, Yves Vrnoga
May 07, 2019 -

Acura of Concord responded

Tjbecker, we strive for 100% satisfaction, and it is great to see you had such a positive experience with teammates Erick Arnold and Yves Vrnoga during your service visits. We appreciate allowing our dealership to be a part of your Acura TSX ownership journey for the past 7 years! Thank you so much for your wonderful review and feedback. We do hope we can be of assistance in the future. Take care! Regards, Adam Toy Social Media Coordinator Acura of Concord

May 04, 2019

Great customer experience Experience at the dealership was great. Everybody is very friendly. The service on my car was done well and in a timely fashion. The complementary Pe More

by Honda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Jensen
May 05, 2019 -

Acura of Concord responded

Thank you for taking the time to let us know about your recent service experience with teammate Kyle Jensen during your visit. We appreciate allowing our team to be a part of your Acura journey. Should there ever be anything we can assist with, please don't hesitate to let us know what we can do to help with. Regards, Adam Toy Social Media Coordinator Acura of Concord

May 04, 2019

Oil change experience I made an appointment for an oil change and every part of my experience was unacceptable. Long story short: I was not acknowledged when I walked in fo More

by MSM0
Recommend Dealer
No
Employees Worked With
Kyle Jensen
May 20, 2019 -

Acura of Concord responded

Thank you MSM0 for sharing of your Acura service experience with our dealership. We appreciate allowing our team an opportunity to try to earn your business. Our dealership is committed to be a part of your Acura ownership and it is our goal is for all our guests to have a great visit but it appears that your recent experience was less than acceptable. Your feedback was shared with our management and is being used to review our processes to look for areas we can improve our guest experiences to avoid these kinds of occurrences. Our business is entirely dependent on our guests and any misunderstandings or mistreatment is unacceptable. We would like an opportunity to help and possibly turn your experience around. If you are willing, we would like to discuss this further and invite you to speak directly with our General Manger, Mark Dowling. He may be reached directly, via email at Mark.Dowling@Hendrickauto.com or call us at (925) 246-5463. We look forward to providing an acceptable resolution and want to restore your confidence in our dealership. Regards, Adam Toy Social Media Coordinator Acura of Concord

May 03, 2019

GREAT customer service! I come here for every oil change and recently some service repair on my 2016 Acura TLX. I've only dealt with Yves Vrnoga as my service advisor and I m More

by Acura415
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yves Vrnoga
May 05, 2019 -

Acura of Concord responded

Hello Acura415, we strive for 100% satisfaction, and it is great to see you had such a positive service experience at Acura of Concord. Thank you for taking the time to share your previous and most recent visit detail with us. We appreciate allowing teammate Yves Vrnoga to be a part of your Acura TLX journey and to earn your business. If you have any further questions, please give us a call. We're always happy to help! Regards, Adam Toy Social Media Coordinator Acura of Concord

May 02, 2019

Service Service personnel very professional and helpful. Appreciate them keeping me informed with the progress of my repairs. The only thing I would like More

by RN1988
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Munroe
May 03, 2019 -

Acura of Concord responded

Thank you very much RN1988 for sharing of your recent service visit with teammate Amanda Munroe and our team during your visit to our dealership. We know there are many choices when it comes to vehicle repairs and we work very hard to exceed expectations. Every single guest is unique as is their needs and we appreciate allowing our team to be a part of your Acura experience. Your feedback is valuable to us and has been shared with our service team. We could not determine your identity from the user name and would like to discuss the dust on your car. Please feel free to contact Amanda or any of our service members directly for assistance. Regards, Adam Toy Social Media Coordinator Acura of Concord

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