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Acura of Concord

Concord, CA

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595 Reviews

1340 Concord Ave

Concord, CA

94520

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595 Reviews of Acura of Concord

May 13, 2019

Awesome service The staff are very polite. Tim Tyler and Will Haskins are both very helpful and knowledgable. I will sure recommend Acura of concord to my friends More

by KOKAK1957
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Tyler, Will Haskins , Lynette Ramirez, Andreas Mokos
May 14, 2019 -

Acura of Concord responded

Congratulations Lourdes on your recent Acura purchase and thank you for taking a moment to let us know about your shopping experience during your visit at our dealership. We know you have choices when it comes to dealership or brand and appreciate allowing teammates, Tim Tyler, Will Haskins, Lynetter Ramirez and Andreas Mokos the chance to earn your business, provide answers and to be a part of your Acura ownership journey. We sincerely thank you for the kind words and recommendation. As your local Acura dealership, we are looking forward to our continued relationship. Please feel free to let us know if there is anything we can do to help! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

May 13, 2019

Very pleasant experience! I worked with David Church. He was thorough in his explanations of all the features of the TLX. Pleasant to work with and not pushy and very patient More

by PDHARDIMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Church, Andreas Mokos
May 14, 2019 -

Acura of Concord responded

Congratulations Ms. Hardiman on your recent Acura TLX purchase and we're so glad that we were able to go above and beyond your expectations! We know our guests have choices when it comes to brand or dealership and we appreciate allowing teammates David Church and Andreas Mokos to earn your family's business. Shopping for a vehicle is still a huge undertaking and we want it to be right , so should there ever be any inquiry, please feel free to let us know what we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Concord

May 12, 2019

Friendly, Knowledgable, and Efficient. Initially, I was nervous about coming into a dealership to buy a car by myself. I had heard too many horror stories, especially by single women, of sa More

by ssato27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Will Haskins , Andreas Mokos
May 13, 2019 -

Acura of Concord responded

Congratulations Ms Sato on your recent vehicle purchase and thank you very much for sharing of your shopping experience with teammates Will Haskins and Andreas Mokos during your visit at our dealership. We understand that buying a car is still a huge life milestone and we know our guests have choices when it comes to a dealership. We appreciate allowing us the opportunity to earn your business as well as dispel any misconceptions about shopping with our dealership. As your vehicle ownership partner we stand behind every one we deliver, so please always feel free to let us know if there are any questions! Regards, Adam Toy Social Media Coordinator Acura of Concord

May 12, 2019

Great Service Great people and great service. Victoria was great, very polite and respectful. Thank you very much. I really appreciate the great service I received More

by maklilu27
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Victoria Nieders
May 13, 2019 -

Acura of Concord responded

Thank you Maklilu27 for taking a moment to let us know about your service experience with teammate Victoria Nieders during your visit at our dealership. We know our guests have choices when it comes to maintaining their Acura and we appreciate allowing us the opportunity to earn your business. As your vehicle ownership partner we stand behind every one we service, so please always feel free to let us know if there are any questions! Regards, Adam Toy Social Media Coordinator Acura of Pleasanton

May 11, 2019

Quick, simple, child friendly Came in early with my appointment for a recall. People were friendly and quick, no up-saling, no hassles, free snacks & wifi. Was told 45minutes to an More

by Davisn23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Munroe
May 13, 2019 -

Acura of Concord responded

Thank you Davisn23 for taking a moment to share your service experience with our dealership. We appreciate allowing Amanda Munroe an opportunity to serve, provide solutions and to be a part of your Acura ownership journey. We sincerely thank you for the positive comments. We are looking forward to our continued relationship, so please feel free to let us know if there is anything we can do to help! Regards, Adam Toy Social Media Coordinator Acura of Concord

May 10, 2019

Great Service Experience Started on time. Finished ahead of the scheduled time. Service rep very friendly. Cashier also very friendly and efficient. Coffee and water was avail More

by ETS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victoria Nieders
May 13, 2019 -

Acura of Concord responded

Hello ETS, thank you for your kind words and letting us know about your recent experience. We know there are many choices in the market we appreciate allowing teammate Victoria Nieders and our dealership to earn your business. As your Acura partner, we want to be a part of your ownership journey, so please feel free to let us know if there are ever any questions or what we can do to help! Regards, Adam Toy Social Media Coordinator Acura of Concord

May 10, 2019

Service The service department staff is caring and excellent in the execution of getting your car serviced!! I was very pleased with how quickly the paperwork More

by Jmcpeak
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Diggs, Ronnie Garcia
May 13, 2019 -

Acura of Concord responded

Hello JMCPEAK, thank you for sharing your positive experience and we appreciate your kind review and feedback. We are happy to pass along your comments to Ronnie Garcia and the service team during your visit. Should there ever be any inquiry about your Acura, please feel free to let us know what we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

May 09, 2019

I felt very special from the first minute I arrived Yves greeted meat the door and took care of my order promptly with caring and smiling gesture! Great customer service which made me come back soon! More

by PARTRICKDANG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yves Vrnoga
May 10, 2019 -

Acura of Concord responded

Thank you very much Mr Dang for taking a moment to let us know about your recent service visit. We appreciate allowing Yves Vrnoga and our dealership to be a part of your Acura MDX ownership experience. Please let us know if there is anything else we can do for you; we are more than happy to help! Regards, Adam Toy Social Media Coordinator Acura of Concord

May 09, 2019

Service Car This car is really old and by the good servicing it just keeps running smoothly. I appreciate the loaner car while y car is being repaired. More

by LEOTAWOODS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erik Arnold
May 10, 2019 -

Acura of Concord responded

Leotawoods, we really appreciate your feedback! Whether its a newer or older Acura, we are committed to keep it performing at its best. We know our guests have choices when it comes time to have maintenance and we appreciate allowing teammate Erik Arnold and service team to be a part of your Acura journey. We sincerely thank you for the positive review, and look forward to seeing you again soon! Regards, Adam Toy Social Media Coordinator Acura of Concord

May 09, 2019

Nice refreshments;friendly staff;long wait;unable to explain I really appreciate the snacks and coffee machine made available to customers. The staff are very friendly and professional. However, I waited 2 hours More

by A_PAL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Jensen
May 10, 2019 -

Acura of Concord responded

Thank you A_pal for choosing our dealership, we strive for 100% satisfaction, and it is great to see you had such a positive experience but it didn't meet your expectations. We appreciate you taking the time to share details of your visit with us. Your feedback is valuable and we would like to discuss it with you further. Please contact our service manager, Tyler Parker at 877-435-8236 at your earliest convenience. Regards, Adam Toy Social Media Coordinator Acura of Concord

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