Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Acura of Concord
Concord, CA
595 Reviews
Filter Reviews by Keyword
By Type
595 Reviews of Acura of Concord
May 26, 2019
Maintenance Professional courtesy and knowledge exceeded expectation on a very busy day for the team. Kyle explained my coverage and needs in a clear and patient Professional courtesy and knowledge exceeded expectation on a very busy day for the team. Kyle explained my coverage and needs in a clear and patient manner. More
by POINDRW
Verified CustomerEmployees Worked With
Kyle Jensen
May 26, 2019
Service appt Team member was quick to greet me and get my car into the service area. I was in and out much faster than I expected. Team member was quick to greet me and get my car into the service area. I was in and out much faster than I expected. More
by MICHAEL.DEGOEY
Employees Worked With
Yves Vrnoga
May 26, 2019
Oil change review. The front office reception and billing is top notch and efficient. They are friendly and courteous. The back service department seems to lacking in at The front office reception and billing is top notch and efficient. They are friendly and courteous. The back service department seems to lacking in attention to details. The windshield sticker indicating the next service was not replaced. No fluids other than oil were topped off. What needs to be done? I did get tire wear news. I do need a price quote for tires and battery. Amanda was great. More
by Klineron321
Employees Worked With
Amanda Munroe
May 26, 2019
They bullied and unnecessarily stressed me out I needed a new key made for my car. Something that realistically should have been an hour became a great stress for me! I spent a solid 5 hours just t I needed a new key made for my car. Something that realistically should have been an hour became a great stress for me! I spent a solid 5 hours just trying to make them satisfied that it was okay to make me a new key. I had to eventually guide the specialist to let me speak to his director. Then, the director clearly had an answer prepared so I made sure to point out specific errors in his logic. After he couldn’t do anything, saying his hands were tied... I suggested he consult his boss because it was the next logical step. How come nobody here felt like taking it upon themselves to go to their superiors when they were unable to achieve something?!! After five hours and constantly feeling humiliated and insecure, although I knew I was in the right, the general manager of the location spoke to me and said everything will be taken care of. An hour later, I was done and leaving. Had ALL staff escalated when the appropriate time had come to, I wouldn’t have been put through 6 stressful hours. It was miserable and unnecessary. The director was the biggest kink in the hose for certain. More
by Day=Ruined
Employees Worked With
Yves director, the GM as well., Yves Vrnoga
May 26, 2019
service visit I came for a recall item and mentioned a separate concern. It was handled, examined and repaired, within the original quoted time frame. Courteous ser I came for a recall item and mentioned a separate concern. It was handled, examined and repaired, within the original quoted time frame. Courteous service, promptly taken care of. More
by a screen name to give you a review?
Employees Worked With
Kyle Jensen
May 25, 2019
Scammers transmission sevice only...I just replace my air filter with k&n for 70$ ang my cabin filter for 50$ And they replaced with cheap filters and charged transmission sevice only...I just replace my air filter with k&n for 70$ ang my cabin filter for 50$ And they replaced with cheap filters and charged me 120$ and 35$ in labors without letting me know.How Mr. J.Mendoza 846 replace new fiter K&N and new cabin filter with cheap filters whitout checking it before replacing it.And how they do transmission sevice without telling me is only fluid change no filter replace,no gasket ,that is not a transmission service for 220$ Last visit for me. More
by ABORISLAV
Employees Worked With
J. Mendoza 846, Ronnie Garcia
May 25, 2019
Efficient and friendly In and out in quick order explained the service and made you feel at home. Did not have to wait some one was right there. They answered my service r In and out in quick order explained the service and made you feel at home. Did not have to wait some one was right there. They answered my service related questions. More
by PS0512
Employees Worked With
Amanda Munroe
May 24, 2019
Friendly Staff Eric was very helpful and was very friendly as well as professional. The rest of the staff were also very friendly. Appreciated the use of Lyft, whi Eric was very helpful and was very friendly as well as professional. The rest of the staff were also very friendly. Appreciated the use of Lyft, which they arranged for us. More
by Denk
Employees Worked With
Erik Arnold
May 24, 2019
GREAT CUSTOMER SERVICE For over eight (8) years Erik Arnold has always treated me with the utmost curtesy and professionalism. He makes all his customers feel special and li For over eight (8) years Erik Arnold has always treated me with the utmost curtesy and professionalism. He makes all his customers feel special and listens to all their concerns and questions. Thanks to Erik’s customer focused approach, I will continue to use Concord Acura and recommend it to all my friends and family. Thank you very much. More
by FNMAK
Employees Worked With
Erik Arnold
May 23, 2019
Wonderful people As soon as I walked in I was greeted with a smile. Everyone in the service department was helpful and all my needs were met. Thank you. As soon as I walked in I was greeted with a smile. Everyone in the service department was helpful and all my needs were met. Thank you. More
by Charlestenn
Employees Worked With
Bryant, ray, Juan, lauro, Michelle, Victoria Nieders, Ronnie Garcia, Erik Arnold, Donna Lewis, Amanda Munroe
