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Acura of Concord
Concord, CA
594 Reviews
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594 Reviews of Acura of Concord
June 12, 2019
Short and Sweet This is my second time coming in for a service st this location. I have the oil change package. Both times I have been I have had an excellent experie This is my second time coming in for a service st this location. I have the oil change package. Both times I have been I have had an excellent experience. The waiting area is clean, quiet and stocked with snacks and water. There is even a vending machine. The service reps are amazing. I was greeted and helped as soon as I walked in. It was estimated that the service would take approximately 45 minutes but I was out within 30 minutes. Yves came over and explained the results of my multipoint inspection and then let me know what my car will need in the future based on the inspection. I live in San Leandro and don't mind coming to Concord because i love their service! More
by Msareed2u
Verified CustomerEmployees Worked With
Yves Vrnoga
Helpful June 12, 2019
New car purchase We saw the car online and came in one after to check it out. Chip greeted us with a smile and friendly no pressure manner. We decided it was the car w We saw the car online and came in one after to check it out. Chip greeted us with a smile and friendly no pressure manner. We decided it was the car we wanted a few days later and came back and asked for chip, who remembered us. He was open, honest, and a pleasure to work with. The process took a long time, but it was not his fault we picked a very busy day, hence getting into the payment portion took a long time. But chip kept us updated, entertained and comfortable. I have always driven Toyotas, this is my first non Toyota in 25 plus years and I love the car. The car shopping experience was hassle free for the most part and we were able to get the car we wanted. Thank you Acura and especially Chip, & his pink stappler!! I would recommend shopping with him to anyone! Layla More
by Laylasweetnewcar
Employees Worked With
Zarif Saeed, Chip Clemens
June 11, 2019
Great advisor . Yves was very attentive to customer needs. He was prompt. Paid attention to details. Listened to my needs and concerns. I was highly satisfied. . Yves was very attentive to customer needs. He was prompt. Paid attention to details. Listened to my needs and concerns. I was highly satisfied. More
by mahmoodhussain
Employees Worked With
Yves Vrnoga
June 11, 2019
Excellent service Had a good experience with Yves and the Acura team. Always leave feeling satisfied when I come in for a service. Thank you for quality service. Had a good experience with Yves and the Acura team. Always leave feeling satisfied when I come in for a service. Thank you for quality service. More
by harriskelly22
Employees Worked With
Yves Vrnoga
June 11, 2019
super service staff They were very attentive and went above normal service. The problem was very rare ,but they solved the issue with the car. Very prompt and polite as w They were very attentive and went above normal service. The problem was very rare ,but they solved the issue with the car. Very prompt and polite as well. More
by CHAN1
Employees Worked With
I think service manager was Tyler and cashier lady and the one getting the loaner were very nice., Tyler Parker, Victoria Nieders
June 10, 2019
Used car purchase Acura of Concord was great to work with on price and accommodating on test driving the car with additional tine. Chip was personable and great to work Acura of Concord was great to work with on price and accommodating on test driving the car with additional tine. Chip was personable and great to work with. More
by TLOANS
Employees Worked With
Nico Herrera, Chip Clemens
June 10, 2019
A.C. problem Air condition was not working in front transister was repaired. The display screen was intermittently working, unit was removed to be sent back to ma Air condition was not working in front transister was repaired. The display screen was intermittently working, unit was removed to be sent back to manufacture for repair(2 week wait). I was able to get car back on the road, just waiting for repair on display unit. More
by DIVI0
Employees Worked With
Erik Arnold
June 09, 2019
Great customer service They got my service done so fast and we’re so friendly! Yvez personally drove my car onto the lift to make sure that it was done by the time I needed They got my service done so fast and we’re so friendly! Yvez personally drove my car onto the lift to make sure that it was done by the time I needed it to be. More
by KYMBERLYWAID
Employees Worked With
Yves Vrnoga
June 09, 2019
Amazing customer service I've been going to Erik to get my car serviced 2 times and his customer service is just the BEST! I work in Dublin and I rather drive to Concord to dr I've been going to Erik to get my car serviced 2 times and his customer service is just the BEST! I work in Dublin and I rather drive to Concord to drop off my car than take it to the Pleasanton Acura. That should say a lot. More
by JROMERO22
Employees Worked With
Erik Arnold
June 09, 2019
Excellent service Acura concord truly understands the importance of customer experience ; the company continues to make adjustments from the waiting room to providing a Acura concord truly understands the importance of customer experience ; the company continues to make adjustments from the waiting room to providing a ride using Lyft and the follow thru Truly enjoy working with all the service managers and I worked with Alex who has such positive energy and care I was planning on getting a new car in a year and this experience made me want to stay loyal to the acura brand Thank you acura concord! More
by Sophia
Employees Worked With
Alex, new service rep
