Acura of Concord

Acura of Concord responded

Gailphis, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Acura of Concord. Thank you for your kind words and this wonderful review for our service team and dealership. When it comes to maintenance and repairs we know our guests have choices and options, it makes us happy to know that our dealership has been able to play a part in your decision to choose an Acura RDX and to earn your confidence and future business. We will continue to look forward to being a part of your Acura journey and look forward to your next visit. Until then please feel free to let Ronnie Garcia or Alex Farmakis know should there ever be anything we can do to assist. Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Thank you Rhomel for sharing of your recent service experience with our dealership. We appreciate you allowing our team an opportunity to serve your Acura maintenance needs. Our dealership is committed to providing each guest a great service experience, however, it appears that your recent visits were less than perfect. Your feedback was shared with our management team and we used this situation to review our processes. They were already aware of your concerns. We take every opportunity as an chance to learn and improve where possible because we are committed to provide a better shopping experience for our guests every day. Our records indicate that there was a service visit on 8/14 with a request to replace the engine oil, brake fluid and power steering flush. There was a return visit on 8/26 with some concern about the power steering fluid service and our service manager had your Acura TSX put up on the rack to inspect for leaks. While there, he pointed out that there were no visible leaks but discovered that the tie rod end boots were filled with power steering fluid. This indicated that the power steering rack end seals were leaking and not a result of the previous fluid flush. With the understanding that the remedy would require replacement of the power steering rack, we provided two options, one using a factory replacement part or an aftermarket refurbished part. (note - all available aftermarket power steering racks for the TSX are remanufactured) With the total costs provided including the required wheel alignment, it was decided to replace the power steering rack with the aftermarket one as it was at a lower overall cost. Since the part is aftermarket and at times limited availability, we explained there was an initial delay from the supplier. After the power steering rack was replaced it appeared that the repair was remedied. To both our surprise, the remanufactured power steering rack seals failed and brought back for us to replace it under the aftermarket parts warranty on 9/11 with no additional costs. This included the performing required wheel alignment again since this is a steering component. It appears that our dealership is unable to meet your expectations. We apologize for any inconvenience but acknowledge all service facilities set their own pricing and not the same across the board. We offered to install genuine Acura parts, covered by the manufacturer's parts warranty but provided a second choice as a lower cost option, not as a means to provide a frustrating experience. Other than the comparative costs, was there something that we done that resulted in such a low satisfaction rating? Our goal is for all of our guests to have an excellent experience and we apologize that we could not meet your expectations but we would still like to assist. If you are willing, we would like to discuss your visit further. Please contact our general manager Mark Dowling at (925) 246-5463 for assistance. Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Jason, thank you so much for your high rating and for allowing teammate Amanda Munroe to earn your service business. When it comes to maintenance or repairs we know our guests have choices and we appreciate allowing our dealership to be a part of your Acura journey. We hope to be of service to you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Congratulations Mr. Tran on your recent new Acura lease and thank you for sharing of your experience with teammates Nico Herrera and Andreas Mokos while visiting our dealership both the fourth time. There are so many choices when it comes to which brand or dealership to work with, not to mention who to trust. We appreciate the opportunity to earn your business from start to finish once again. We are excited to continue be a part of your Acura journey so please feel free to let us know if there are any questions! Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Thank you Blakemont for sharing of your experience during your service visit to our dealership. We appreciate allowing teammate Alex Farmakis and our dealership to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but we are focused to provide the best possible experience while doing so. We look forward to serving you again in the future and thank you again for your feedback. Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Hi Eztiamzon, thank you for taking the time to leave a review for us at Acura of Concord. We're happy we could meet your expectations with your first service visit to our dealership. When it comes to maintenance or service we know our guests have choices. We appreciate allowing our dealership and teammate Yves Yrnoga to earn your Acura business. We do hope we can be of assistance in the future. Take care! Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Tdre4, we're happy you found our staff to be so supportive during your experience here at Acura of Concord and we're glad you had such a wonderful experience with us! Thank you for sharing of your experience with Erik Arnold, Donna Lewis and our service department. We appreciate allowing us the opportunity to provide the highest level of care for your Acura. We are proud to be a part of your ownership experience for the past 13 years, so please feel free to let us know if there are ever anything we can do to assist! Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Hi Vestes, we strive for 100% satisfaction, and it is great to see you had such a positive service experience at Acura of Concord. We understand our guests have choices when it comes to a dealership and appreciate allowing teammate Alex Farmakis to earn your business. Time is very valuable to our guests. our team is committed to making the best of it when providing service. We thank you for letting be a part of your Acura ownership journey and we look forward to being of service again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Hello Renee, we're so glad that we were able to go above and beyond your expectations! Thank you for letting us know about your experience with Yves Vrnoga and our service department. We appreciate allowing us the opportunity to once again provide the highest level of care and to keep your Acura performing at its best. Your feedback is valuable, and we are happy that we could be a part of your Acura journey for 6+ years! As your Acura ownership partner, we are committed to your experience, so please feel free to let us know if there are ever any questions! Regards, Adam Toy Social Media Coordinator Acura of Concord

Acura of Concord responded

Thank you D Sampson for sharing of your recent service experience with our dealership. We appreciate you allowing our team an opportunity to earn your business once again. Our dealership is committed to providing each guest a great ownership experience, however, it appears that your recent visit was less than perfect. We apologize for any inconvenience. Your feedback was shared with our management team and will be used to review our processes. We take every opportunity as an chance to learn and improve where possible because we are committed to provide a better Acura experience for our guests. We appreciate the feedback, and would like to discuss it with you further. Please contact our service manager, Tyler Parker (877-435-8236) at your earliest convenience. Regards, Adam Toy Social Media Coordinator Acura of Concord