Back

Acura of Concord

Concord, CA

not yet
rated
595 Reviews

1340 Concord Ave

Concord, CA

94520

Directions

By Type

595 Reviews of Acura of Concord

September 04, 2019

Everything told them was not done I took my car in for maintenance, my window passenger side had fallen down and my system was stick update for months. They did maintenance and fix wi More

by DSAMPSON0316
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryant for system, Tyler Parker, Kyle Jensen
Sep 06, 2019 -

Acura of Concord responded

Thank you D Sampson for sharing of your recent service experience with our dealership. We appreciate you allowing our team an opportunity to earn your business once again. Our dealership is committed to providing each guest a great ownership experience, however, it appears that your recent visit was less than perfect. We apologize for any inconvenience. Your feedback was shared with our management team and will be used to review our processes. We take every opportunity as an chance to learn and improve where possible because we are committed to provide a better Acura experience for our guests. We appreciate the feedback, and would like to discuss it with you further. Please contact our service manager, Tyler Parker (877-435-8236) at your earliest convenience. Regards, Adam Toy Social Media Coordinator Acura of Concord

September 04, 2019

Excellent Service Everytime I go in for service they r all so welcomein an friendly Ronnie is usually my service guy an I can’t thank him enough More

by jackiesperow
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia
Sep 06, 2019 -

Acura of Concord responded

Jackie Sperow, we strive for 100% satisfaction, and it is great to see you had such a positive guest experience at Acura of Concord. Thank you for taking the time to let us know about your recent service visit to our dealership with teammate Ronnie Garcia. Whether shopping for your next vehicle or for routine maintenance, we know there are many choices in the market and we appreciate allowing us to earn your business. We want to continue to be a part of your journey, so please feel free to let us know if there are ever any questions, we are here to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

September 01, 2019

Consistent excellence I became a first time Acura owner 5 years ago. I live in the middle of two Acura dealers. I was heading North and headed in to Concord Acura. I have n More

by PMONICA13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia
Sep 05, 2019 -

Acura of Concord responded

Pmonica13, thanks for your praise and kind comments about our service team. Thank you for choosing our dealership and allowing us another opportunity to earn your business to be a part of your Acura journey. We appreciate your feedback and sharing of both your previous and current experience with our service department. We are always looking for ways to improve our guest experience and having the right teammates like, Ronnie Garcia make all the difference. Please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

September 01, 2019

Easy car purchase Was able to go in find the car we like and quickly agree to a price. Everyone was easy and fun to work with at the dealership. More

by CHUCKDOT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nazir Bidar, Andreas Mokos
Sep 05, 2019 -

Acura of Concord responded

Congratulations ChuckDot on your recent new Acura purchase and thank you for sharing of your experience with teammates Nazir Bidar and Andreas Mokos during your visit at our dealership. With so many choices in the market we appreciate allowing us to earn your business. We know shopping for a car can be an overwhelming experience but it is our goal to make it as pleasant as possible. As your ownership partner, we stand behind every vehicle we deliver, so please feel free to let us know if there are ever any questions about your new Acura! Regards, Adam Toy Social Media Coordinator Acura of Concord

September 01, 2019

Always a great experience Atmosphere is always friendly. Enjoy working with Yves Vrnoga as my service advisor who is always friendly and leaves a lasting impression of going ou More

by Acura415
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yves Vrnoga
Sep 05, 2019 -

Acura of Concord responded

Hi Acura415, thank you so much for your positive comments about our dealership and for your kind review; we are happy to pass along your comments to the team here at Acura of Concord! Thank you for choosing our dealership and allowing us another opportunity to earn your business with your Acura. Your feedback is valuable and may be use to improve our guest experiences. We appreciate allowing teammate Yves Vrnoga be a part of your Acura journey. Please feel free to let us know if there is ever anything we can do to help. Regards, Adam Toy Social Media Coordinator Acura of Concord

August 31, 2019

Awesome customer service ALWAYS Going in the service department always is an amazing experience. It really doesnt matter who helps you everyone is friendly. My service rep. Amanda i More

by Martinez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda Munroe
Sep 05, 2019 -

Acura of Concord responded

Thank you Martinez for sharing of your experience during your service visit to our dealership. We appreciate allowing teammate Amanda Monroe and our team to be a part of your Acura ownership experience. We know bringing one's vehicle in for maintenance or repairs is rarely a highlight of anyone's day but we are focused to provide the best possible experience while doing so. We look forward to serving you again in the future and thank you again for your feedback. Regards, Adam Toy Social Media Coordinator Acura of Concord

August 31, 2019

Great Service Department I am very pleased with the service I get at Acura of Concord. It’s is their goal to make sure that you were satisfied with the job they did on your More

by Nicolina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yves Vrnoga
Sep 05, 2019 -

Acura of Concord responded

Hi Nicolina, we are very happy to have provided you with such a positive experience! Thank you for sharing of your experience with Yves Vrnoga and our service department. We appreciate allowing us the opportunity to provide the highest level of care for your Acura. We are proud to be a part of your ownership journey, so please feel free to let us know if there are ever any questions! We are here to assist. Regards, Adam Toy Social Media Coordinator Acura of Concord

August 30, 2019

Great service I hate having to write a review in order to complete the survey so this is what you get and I’m six words short More

by LOAKER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie Garcia, Erik Arnold, Donna Lewis
Sep 05, 2019 -

Acura of Concord responded

Hello LOAKER, we always strive to provide a top quality service experience to every guest, and are pleased to hear that you enjoyed your visit here at Acura of Concord! We appreciate allowing teammates Ronnie Garcia, Erik Arnold and Donna Lewis to earn your business and sincerely thank you for the review. We have informed DealerRater the inconvenience that their minimum number of words to submit a review presents. If there are ever any inquiry, please let us know. Otherwise, when its time for maintenance, we look forward to seeing you again! Regards, Adam Toy Social Media Coordinator Acura of Concord

August 29, 2019

New car purchased How they welcome you, and there honesty of things overall.will definitely will come back to purchase a used car or new car great service. More

by RONESTIVA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nazir Bidar, Zarif Saeed
Sep 05, 2019 -

Acura of Concord responded

Hi Ron Estiva, thank you for taking the time to leave a review for us at Acura of Concord. We're happy we could meet your expectations while searching for your new Acura! Whether it's shopping for a vehicle or routine maintenance, our goal is to earn the confidence of our guests. Shopping or leasing for a new vehicle is still a huge life event to many owners and we appreciate allowing Nazir and Zarif the opportunity to be a part of it. Your review means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Congratulations on your new Acura! Regards, Adam Toy Social Media Coordinator Acura of Concord

August 29, 2019

Excellent customer service—above and beyond The crew at Acura of Concord were very helpful and knowledgeable. They made sure I got what I wanted and even added a few extras. People stayed after More

by SNIX1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nazir Bidar, Tim Tyler, Zarif Saeed
Aug 30, 2019 -

Acura of Concord responded

Snix1, we're so glad that we were able to go above and beyond your expectations! Thank you for sharing of your shopping experience during your recent visit to our dealership. We appreciate your feedback and allowing teammates Nazir, Tim and Zarif to be a part of your Acura ownership experience. We know being delayed is rarely a highlight of anyone's day but we believe having teammates that are passionate in providing the best possible experience makes all the difference. Congratulations on your new Acura, thank you again for choosing us and look forward to serving you again in the future. Regards, Adam Toy Social Media Coordinator Acura of Concord

...
13
...